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Reviewed 31 July 2023

The hotel went so much down, its just depressing. Dirty dusty carpets with the stuff still laying around. Thin bathrobes like we are in the middle of the summer. No 24/7 room service and when I requested 2 bottles of water at 11 pm, been advised to drink water from a tap. Whaoh, just shocking. Food quality went downscale drastically as well after the covid. Spa is still holding onto the good level

Date of stay: July 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank asavin417400
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Michael Kewley, General Manager at Fairlawns Boutique Hotel & Spa, responded to this reviewResponded 25 August 2023

Dear Guest

Thank you for taking the time to share your experience.

It is with great concern that we acknowledge your review, and would like to assure you that this is not considered to be Fairlawns standards. We are terribly sorry that our standards didn’t meet your expectations and would like to assure you that we are committed to improving the areas where we fell short. Should you wish to engage further to discuss the points raised we are open this.

Kind Regard

Michael Kewley
Managing Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 July 2023 via mobile

1. Overall Rating of this Hotel is +3 Star Hotel.
2. Friendly Staff.
3. GM is invisible.
4. Grounds are beautiful.
5. Rooms are outdated and ugly.
6. Food is 2 Star.
7. Hotel is not Clean.
8. Reception is nice.
9. Great potential in the future.
10. Great location.

Date of stay: April 2023
Trip type: Travelled on business
Thank MNMupfekeri
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Michael Kewley, General Manager at Fairlawns Boutique Hotel & Spa, responded to this reviewResponded 27 July 2023

Dear Guest

Thank you for taking the time to share your Fairlawns experience. We sincerely appreciate your kind comments about our friendly staff and beautiful grounds. We would like to apologize for the areas that we fell short, and would like to assure you that it`s not considered to be Fairlawns standards. A thorough investigation will be conducted. We look forward to an opportunity to welcome you back to the Fairlawns in the near future.

Kind regards,

Michael Kewley
Managing Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 June 2023

The entire hotel is a beautiful space to spend time with loved ones or friends. The food is exceptional. We received a complimentary bottle of bubbly as it was my hubbys birthday, we were so chuffed by this gesture. The best part is the amazing spa. My hubby and I really enjoyed our day at the spa, we even considered extending our stay. We are definitely going back soon. It simply was an amazing experience all round.

Date of stay: May 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank zelek2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Michael Kewley, General Manager at Fairlawns Boutique Hotel & Spa, responded to this reviewResponded 14 June 2023

Dear Guest

Thank you for writing a review on Tripadvisor.

Your kind comments about the spa and food is greatly appreciated and will be shared with the rest of the team. We look forward to an opportunity to welcome you back in the future.

Kind regards,

Michael Kewley
Managing Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 June 2023

Amazing place, staff with second to none guest service quality. Meticulous attention to detail when it comes to everything EXCEPT THE GYM - OUTDATED EQUIPMENT, MASSIVE ROOM HALF EMPTY, RUSTY DUMBBELLS, CROSSTRAINER NOT WORKING… Please do invest into proper kit, this is the repeating feedback which management somehow always ignores

Date of stay: June 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank i472310
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Michael Kewley, General Manager at Fairlawns Boutique Hotel & Spa, responded to this reviewResponded 14 June 2023

Dear Guest

Thank you for taking the time to share your experience on Tripadvisor.

We are thrilled to know you enjoyed your stay with us, and that our staff provided such great service quality. We shared your comments about the gym with the relevant managers to action. We look forward to an opportunity to welcome you back to our oasis in the city.

Kind regards,

Michael Kewley
Managing Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 May 2023

My friends and I booked a morning tea for a birthday. On arrival at the hotel at 10am, we were shown to the high tea set-up, which was beautiful. Luckily we were the only people there that morning, so could take numerous photos of the amazing set-up. We were firstly explained the various teas available. The amount of food was perfect- a savoury stand, then a sweet stand and a stand with scones. With myself not eating any meat, the separate vegetarian stand was much appreciated. The highlight of the tea was definitely the fresh banana bread with caramel topping. The wait staff was so helpful and accommodating, even making us a fresh pot of tea when ours got cold. The only disappointment of the morning, was that upon booking we were promised a complimentary birthday cupcake, which did not materialise. I feel like something could have been done to mark this as a special occasion.
On finishing our tea, we took a stroll around the beautiful gardens and the hotel (which reminded me of The Oyster Box). Was a pleasant morning and i will re-visit this unexpected oasis in the middle of the suburbs.

Date of stay: May 2023
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
1  Thank Sameera M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Michael Kewley, General Manager at Fairlawns Boutique Hotel & Spa, responded to this reviewResponded 2 June 2023

Dear Guest

Thank you for taking the time to share your tea experience on TripAdvisor. We are beyond thrilled to know that you enjoyed your visit and that our staff took such good care of you and your guests. As a five start establishment we strive for higher standards and pride ourselves in paying attention to finer details to ensure our guests leave with fond memories of our oasis. We look forward to welcoming you back to our sanctuary in the city shortly.

Kind regards,

Michael Kewley
Managing Director

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