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9 - 14 of 322 reviews
Reviewed 13 June 2021

we had a great stay at Loch Maree last week. Warm welcome and the most beautiful place to stay. Room was very comfortable. The water is from natural springs and my hair has never been so soft. Thankyou for a lovely stay and we will be back.

Date of stay: June 2021
Trip type: Travelled with friends
Thank deborahdQ4454HW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 June 2021

Nice location. We had multiple problems -

Turned up at the hotel to a frosty welcome from the owners wife who basically looked at us as if to say ‘why are you here’. It was 7.20 and we were told dinner is only between 6-7 despite this not being written anywhere on their website - in fact the site says ‘where all residents can dine whether they book or not’. she said we could pick a main course but it would be on the table in 5 minutes. Sat at the table in the ‘restaurant’ which is also 3 tables in the reception, and there were dead bugs all over the window ledge at the side of our table so we moved which she was quite irritated by. Dinner was ok at best but had to chase to get a drink as we were never offered. Two steak pies and small glass of wine was £45. Whole hotel had an unpleasant feeling so we were in our rooms by 8pm. Spent the whole night feeling sick… not sure if because we ate the dinner so fast to get out of there or because it was ready in 5 minutes…

No wifi other than at reception and TV only had 4 channels. Beds only had one pillow. No shower but just a wee shower head attached at the taps and no shower curtain so you have to sit in the tub to wash which was not easy for my 6’’3 boyfriend! Water was either freezing or scalding. Hot water coming out the cold water tap… and the hot water tap.

Overall we did not want to hang around in the morning for breakfast. We checked out and at that point mentioned our concerns to the landlady, stating that we felt the price compared to other hotels in the area was too much for what you get there, and we were told ‘well you chose to stay here’. Honestly never seen customer service like it in my life. We mentioned about all the dead bugs in the restaurant, and were told there wasn’t dead bugs just dead midges??? and there’s no point cleaning them as it’s next to a loch and they just come back.

A shame as a hotel with potential and incredible surroundings/history but would avoid at all costs.

Date of stay: June 2021
Trip type: Travelled as a couple
Thank Erinm77777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 June 2021

Don't be fooled by the lovely historic building and lake-side spot this hotel occupies. Upon staying here, it's as if the owners are doing everything they can to run this place into the ground. I really hope they take note of the numerous negative reviews on this site and do something about it, because it seems like this could be a great hotel.

A (very) reduced list of problems encountered, when I visited in 2019:

- "Check-in time ends at 6pm", according to my documentation, meaning I had to abandon a few plans for my trip just to get there. This was far earlier than any other hotel or B&B I had been to on my Scottish trip - in fact far more restrictive than any hotel I've ever stayed at.

- Staff were basically just milling about, I thought they were guests initially because they didn't seem bothered about attending to anyone. They weren't necessarily rude to me as others on this site have commented, but they didn't seem particularly invested in running their hotel.

- The bed was disgusting. The sheets were full of holes and had solid clumps of unwashed detergent stuck to them. Detergent is an irritant, so it wasn't particularly safe to sleep in this bed!

- The amenities were disgusting - the kettle was half-full with stagnant water. I shudder to think how long it had been in there.

- The shower was unbelievably filthy. What looked like years of grime and dirt had collected in the seals. I'm not sure you would have stepped out of the shower cleaner than when you went in.

- The bar was 'open', only in the sense that if you were there and the manager lady also happened to be there, you could buy a drink. Otherwise, you're out of luck.

- The room was cold. It wasn't even a particularly cold night.

I left this place feeling unwelcome, unclean, and cheated by having to re-arrange my plans for the privilege of staying in this hellhole. Avoid.

Room tip: The best rooms can be found in a different hotel.
Date of stay: June 2021
    • Value
    • Cleanliness
    • Service
1  Thank Mojave89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 May 2021 via mobile

Hotel in a beautiful location, we arrived to check in around 7.20 following a long day's drive. We were greeted by a grumpy lady who prompted told us we were late and dinner was only served till 7. This is not mentioned anywhere on the booking and 7.20 is by no means a late dinner,we were told if we want to eat we would need to place our order and eat immediately. The woman proceeded to be rude throughout the dinner, was clearly rushing and even said this is what happens when guests are late and made us feel very unwelcome and like we were being told off at school.

Food was average but very overpriced.

Decor was dated, bed was comfortable but the room was far too hot. The sink taps are on the wrong way and no shower, the shower head was just loose.

Would not stay again and definately not worth the money.

Date of stay: May 2021
Trip type: Travelled as a couple
Thank 257justinep
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 May 2021

A warm welcome awaits...not how i would put it put it but we were welcomed. As for the views....I had a room facing the road, we ordered dinner which we had to pre order as we arrived at 5.45 as dinner was 6-7 and had to pre-ordered it and to our dismay was served in a very tired reception overlooking the car park. The food was good, a little expensive for the quantity but overall good. However dining is an experience and we were talking amongst your selves about the hotel, how we had been excited to stay there and it wasn't living up to our expectations, we were mentioning small rooms, no view of the loch from inside the hotel due to the dining room being locked and the bar closed which had a fire escape from where you can see the loch when the lady owner burst in and said she'd been listening to our conversation and continued to give us a dressing down Infront of other guests. It was like scene from Faulty Towers played by Cathy Bates from Misery. The meal was a disaster! Horrible atmosphere, horrible location - I might as well have dined in a roadside dinner, awful service from the lady. We asked for black pepper and were told you have pepper on the table, we informed her that the pepper on the table was white pepper one we'd like black for the salmon, she said they don't do black pepper as the mills squeak!! One of the guys from the kitchen gave us some sachets of black pepper, when the lady saw it she went crazy demanding to know where it had come from. One of our party felt so uncomfortable he went to his room and stayed there. The atmosphere was awful so we all retired at 8.30. now for breakfast....coming down to eat we spoke and said that we just wanted to leave the hotel and would have a quick breakfast and leave, however breakfast was completely the opposite, breakfast was served in a truly beautiful room overlooking the loch, the service was excellent, (from the same woman) the food excellent, over a few coffees the fear of breakfast subsided and the breakfast experience was great. Totally the opposite of the night before. We started to relax and had a good time.

We spoke briefly with the male owner who told us due to the travel restrictions they are struggling to get seasonal staff and at the time we stayed only had one assistant which probably explains some of the issues we faced which was probably due to workload.

It was an experience staying at the Loch Maree Hotel, and one I'll probably not forget but I'm going to end my review by saying the owners have probably struggled through lock downs and now they are opening up are further hindered by not being able to recruit temporary staff. I would like to revisit the Loch Maree Hotel in the future to see if they've recovered as the lounge, dining room and staircase are stunning. I didn't get a loch view but I would imagine the view from the lochside rooms are the same.

I have two scores, based on our arrival and evening I would never go back to the Loch Maree and would have reviewed it as "one star'. Reviewing breakfast I would say 'four stars'. Understanding that the owners have struggled and are still struggling through covid restrictions makes me feel empathy and allows me to excuse the evening experience a little based on the following morning.

Date of stay: May 2021
Trip type: Travelled with friends
2  Thank 332domb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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