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Reviewed 3 October 2018

The Good- Excellent staff, very friendly and helpful. Super shout out to: Viviana, Rashad and Christoph. They were awesome. Oceanfront Suites were very nice, beautiful views, nice setup, except be aware they only have 1 king size bed, there is no option for 2 Queens. A little awkward when traveling with a friend, and have to share a bed. Food was always good at the Buffet. Jerk Chicken place outside was the absolute best! Location was great, pools were great, and Atlantis was so close.
The Bad - drinks came in small cups, like the size of a Dixie cup. Bring your own cups! Restaurants do not take reservations, which was very annoying. There was no method to their madness at the restaurants, one place said you could put your name in, and another place said no. Food was inconsistent at the restaurants. Japanese place was not good. Krystal was great for half of our party, and not so great for the other half. Riu could use improvement for their restaurant reservation system, and moving people along quicker.
The Ugly - I don't mean to bash this place because we had an amazing vacation, BUT the SMELL in this hotel was at times unbearable. The 3rd floor smelled like bleach and pinesol the entire vacation. Our room smelled like bleach upon arrival, and then we asked our cleaning lady to stop using any cleaning chemicals, and she did, and it was better but left us with a mildew/mold smell. I wonder if they are trying desperately to mask the smell of the mildew and mold. The lobby had an odor as well, but not as bad as our floor.
Lastly, the AC is weak. You can not adjust the setting in your rooms, it is at a constant 72 degrees F, but felt like 80.
This hotel has so much potential! If you can get a good deal to go there, you should do it. They have great staff, location, and rooms but need to get rid of the smell, allow restaurant reservations, and give bigger cups at the bar.

Date of stay: September 2018
2  Thank Val S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 October 2018 via mobile

Recently went to the Hotel with a group of 50 for a work incentive that included couples.

Hotel was generally very clean and staff were attentive. Bar Staff by the pool and in main sports bar were great fun and got the party going.

Food was average and very hot and miss. We had one really nice lunch in the main restaurant and then a bit so nice breakfast.

Main issue was the stench when you walked into reception, however this is definitely more of a party hotel so maybe some things like this to be expected.

It is a very close beach or road walk to Atlantis which is great and the beach is very nice, although no swimming the whole time we were there due to the weather and riptides.

Doors and windows double glazed so keeps the noise to a minimum and mini bar optics are amazing.

Would make a great destination for a cheap bachelor or bachelorette party.

Date of stay: September 2018
Trip type: Travelled on business
Thank 145darrenc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Palace Paradise Island, responded to this reviewResponded 10 October 2018

Dear Darren,

Thank you for choosing RIU Hotels & Resorts and taking the time to evaluate our recently refurbished hotel.

While we appreciate learning of the positive highlights from your visit like our service, the cleanliness and our location, we are very sorry to learn that we were not able to meet your taste at all with our wide selection of exquisitely presented dishes which are prepared daily with the utmost care and using fresh ingredients.

The mentioned sewer smell is well known in the whole resort area of Paradise Island and occasionally occurs, depending on the wind and climate. It comes from the neighboring Atlantis Lagoon and Paradise Lake due the increase of decomposing organic matter, mainly algae. We regret the impact this had on your stay.

The feedback we receive from our valued guests, like you, enables us to target problem areas. We welcome any opportunity to improve.

It is our sincerest hope that you will give us a chance to serve you again in the future.

With our best wishes we remain,

Hotel Riu Palace Paradise Island
Online Reputation Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 October 2018 via mobile

EVERYTHING was fantastic! Had to stay a couple of days more due to Florence. Change rate for us to help.Food was great, Drinks we're great...only negative was taxis to everywhere no shuttle or buses....other than that room was clean hotel clean everything is cleaned everyday.

Date of stay: September 2018
Trip type: Travelled as a couple
1  Thank joemcclure
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 September 2018 via mobile

The hotel is definitely upgrading at this time with a modern feel. The pool and beach are definitely very convenient and easy to get to. The staff was friendly and accommodating to our needs. Rooms are nice and clean but if you want extra room upgrade to a larger sweet. The food to us seems just warm and not hot, definitely would taste better. Stuart’s Cove is an excellent excursion to do. There are 3 stops to snorkel and swimming with the sharks was exciting. Bring an underwater camera and equipment to save a few bucks. The hotel is definitely close to shopping and next door to Atlanta’s. After 6 there is no entry fee. I will recommend staying here if you need plenty of rest and feel like doing a little something.

Date of stay: September 2018
Trip type: Travelled as a couple
1  Thank Stuart T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 September 2018 via mobile

Easy taxi ride from the port to this price of paradise! Breakfast buffet was perfect especially the free flowing mimosas and fresh carved ham. Bartenders were friendly and had no problem filling up my big insulated cup for me!!!! Drinks were perfectly strong, I do not normally drink Pins Coladas but there's were amazing. The beach was the clearest most blue water we have ever seen and we have been to TONS of beaches! Boyfriend and I both can't wait to return, so glad we find this adult only get away!

Date of stay: September 2018
Trip type: Travelled as a couple
1  Thank lisalivinlife
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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