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Reviewed 22 April 2021 via mobile

Where do I begin? From the moment I disembarked, each and every one here in Nassau has overwhelmed me with hospitality. I quickly learned the standard here was an authentically kind and accommodating spirit. In true Bahamian form, Melissa’s (from the SLS Baha Mar) radiating energy shined so bright I am still basking it its glow! Her warm smile and energizing likability instantly evaporated the heavy stressors of travel. She was so patient and helpful. Her un-rushed willingness to accommodate me redefined my gold standard for hospitality. And the way she handled her demonstrated excellence with such grace was humbling. I could not have asked for a better start to my trip. Forever grateful for the good vibrations! Thank you from the bottom of my heart!

Date of stay: April 2021
Trip type: Travelled as a couple
Thank 256kristosk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 23 April 2021

Dear valued guest,
Thank you for choosing to stay with us at SLS Baha Mar! We sincerely appreciate your feedback and will definitely share your positive experience with our team. We strive to make each stay a truly extraordinary experience and we take great pride in our guest service and culture. Again, thank you for your wonderful feedback and we look forward to welcoming you back to SLS Baha Mar very soon!

Warmest regards,
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 April 2021 via mobile

The beginning of this trip was so stressful I came to Baha Mar and Lashan took my stress away. Excellent, excellent customer service, great problem solver, 5 star review for Lashan. Way to go go Lashan.

Date of stay: April 2021
Trip type: Travelled as a couple
Thank freemonaf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 23 April 2021

Dear Freemon,
Thank you for choosing to stay with us at SLS Baha Mar! We sincerely appreciate your feedback and will definitely share your positive experience with our team, especially Lashan. We strive to make each stay a truly extraordinary experience and we take great pride in our guest service and culture. Again, thank you for your wonderful feedback and we look forward to welcoming you back to SLS Baha Mar very soon!

Warmest regards,
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 April 2021 via mobile

The customer service from the hostess to the waiter was SUPERB! Kay was incredible! The food may have been the best money spent! We had medium Riley, beet salad, and the corn. The occasion was one to remember. Thank you!

Date of stay: April 2021
Trip type: Travelled with friends
Thank TiffanyC_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 23 April 2021

Dear Tiffany,
Thank you for choosing to stay/dine with us at SLS Baha Mar! We sincerely appreciate your feedback and will definitely share your positive experience with our team. We strive to make each stay a truly extraordinary experience and we take great pride in our guest service and culture. Again, thank you for your wonderful feedback and we look forward to welcoming you back to SLS Baha Mar very soon!

Warmest regards,
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 April 2021 via mobile

Best meal ever. I got the beef shortribs, a recommendation from Yannick, our server. Yannick is incredible, and the food was not only ridiculously good, but came out quickly. We will make sure to come back.

Date of stay: April 2021
Trip type: Travelled as a couple
Thank MjrBlue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 23 April 2021

Dear valued guest,
Thank you for choosing to stay/dine with us at SLS Baha Mar! We sincerely appreciate your feedback and will definitely share your positive experience with our team. We strive to make each stay a truly extraordinary experience and we take great pride in our guest service and culture. Again, thank you for your wonderful feedback and we look forward to welcoming you back to SLS Baha Mar very soon!

Warmest regards,
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 April 2021 via mobile

We had such a great experience dining at Carna. Our waitress Kenisha was fabulous - friendly, made the right suggestions and we had our food in no time. Highly recommend if you are staying at the Grand Hyatt or SLS Baha mar. Incredible dining experience!

Date of stay: April 2021
Trip type: Travelled as a couple
Thank 308leighg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 23 April 2021

Dear Leigh,
Thank you for choosing to stay/dine with us at SLS Baha Mar! We sincerely appreciate your feedback and will definitely share your positive experience with our team. We strive to make each stay a truly extraordinary experience and we take great pride in our guest service and culture. Again, thank you for your wonderful feedback and we look forward to welcoming you back to SLS Baha Mar very soon!

Warmest regards,
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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