Sadly we reserved mid June for the week of July 11th. Upon our arrival we were under the impression that our family would have an amazing trip because of what was promised on the website ( all was open except the water park because that was supposed to be open on 7/15)... howeved when we arrived qe were advised that nothing was open.. so our family could not enjoy the amenities that we communicated about often. Due to being told this information we had to now spend additional money on other areas that would give our children a great experience i.e Atlantis, other islands etc. The biggest issue for me is that they are allowing people to book under false pretenses which is extremely unprofessional. It is already costly to go on vacation but when there is a promise made and it cant be kept, there should be some.communication to allow the customer to make a decision about what they want to do. If there was communication from the resort to advise that Nothing is open I would have made arrangements at Atlantis of Ba Ha Mar.. at least I would have received something in return.
Not a happy vacationer.More
- Free parking