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“Terrible service”
Review of Hard Rock Cafe

Hard Rock Cafe
Ranked #113 of 335 Restaurants in Grand Cayman
More restaurant details
Restaurant details
Good for: Bar Scene, Groups
Dining options: Lunch, Dinner, After-hours, Reservations
Reviewed 5 March 2018 via mobile

The food was good but the atmosphere was lacking and the service was terrible! Our waitress was slow and didn't seem to care.

Thank 62kaitlynh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tim L, General Manager at Hard Rock Cafe, responded to this reviewResponded 6 March 2018

62kaitlynh

On behalf of Hard Rock Cayman Islands we sincerely apologize for not being up to our standards and yours.
If you would like to give me more specific information about your visit, I would be happy to listen - tim@hrccaymanislands.com. We use these unfortunate incidents as a learning experience.

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21 - 25 of 463 reviews

Reviewed 26 February 2018

great day out and very friendly environment, good music as well, tasty drinks. good location great time spent

Thank Neisha R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tim L, General Manager at Hard Rock Cafe, responded to this reviewResponded 27 February 2018

Neisha,

That is what we like to hear. Thanks for the great rating.

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Reviewed 18 February 2018 via mobile

Friendly and warm staff! Loved the venue and the views of the ocean. We both had the jerk chicken sandwich and it was PHENOMENAL. Service was friendly and prompt. I’m all, the reason I keep going to Hard Rock are Experiences like that!

Thank randyc776
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tim L, General Manager at Hard Rock Cafe, responded to this reviewResponded 19 February 2018

Randyc776
I couldn't have said it any better. Thanks for the fabulous rating and comments.

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Reviewed 6 February 2018 via mobile

We stopped in for a quick bite while waiting on a piece of jewelry to get fixed. We sat at a high top in the bar. They were busy even though it was around 2. The bartender took our order of Nachos and we were served pretty quick. I can’t have cheese so they split them. We had pulled pork, they were very tasty and the only reason I gave it a 4 is because they didn’t have enough help and the waitresses were too busy, and the managers were trying to talk a customer/employee to come to work earlier. Great view of the harbor.

Thank stephanie h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tim L, General Manager at Hard Rock Cafe, responded to this reviewResponded 7 February 2018

stephanie h

Thanks for the great comments and rating especially about our tasty food and view. Sorry you had to hear any ancillary conversations about work. Hope to see you again soon.

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Reviewed 4 February 2018

My wife and I ate at lunch the Hard Rock Cafe in Georgetown Grand Cayman 22-Jan-2018. Just what you would expect from a Hard Rock, which is no way negative .... sometimes you just want good ol' American cuisine, comfort food!

Of course we had to hit the store first, because you just have to have a t-shirt or two to let everyone else you you have been there and done that. Cool designs as always, particularly the shirts that have the Blue Iguana, paying tribute and raising awareness to a very endangered species.

We ordered the Potato Skins, which while listed as an appetizer are a meal all by themselves. And then shared a Legendary Burger (staying with the true classic), and then topped it off with a Strawberry Daquari and a Cayman Mama. Very good food and drinks. The server was friendly and helpful and available as needed. We had a great window view of the port right from our table which allowed us to see port boat traffic and cruise ships. Pretty cool!

I recommend this restaurant, but be aware of the time of day and when they are open. Much of Georgetown seems to be closed down when the cruise line crowds vacate, and of course if they are in town be aware that there are busier times as the cruise folks can overwhelm the downtown businesses in a flash (depending on the number of ships in port). Call before you go is my advice.

    • Value
    • Service
    • Food
Thank JensenBJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tim L, General Manager at Hard Rock Cafe, responded to this reviewResponded 5 February 2018

JensenBJ
Thanks for your good and thorough review. I agree with all your comments and will add that Sunday is the only iffy day for insuring we are OPEN, depending on season and ships. Otherwise, we are OPEN everyday until 9pm.

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