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“great stay at Santai hibiscus”
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Pool and Ocean view
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Pool and Ocean view
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Very good
7 reviews
Pool and Ocean view
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Overview
Villa -
5 Bedrooms, 3 Bathrooms, Sleeps 7
Runaway Bay, Saint Ann Parish, Jamaica

Reviews from our community

Very good - based on 7 reviews
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Reviews from our community

Date | Rating
  • English first
  • Any
English first
English first
Any
English first
Earl G
1 review
“great stay at Santai hibiscus”
Reviewed 21 November 2016 for a stay in July 2016

Great service.The property is a very well maintained and very comfortable with plenty of room space,Very peaceful and relaxing.The Villa is on a hill with the most amazing view you could ever imagine .The property is also close to all the major attraction shops and he beautiful garden beach.The best thing i like about the villa is the beautiful and the pool ,which is just out side the living room door.Only having two tv channel but not a problem because we spent most time out side.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: the view and comfort of the property
Travelling group: Friends
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway People with disabilities
Older travelers Families with young children
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
21 Nov 2016
Thank you earl and family was pleased to host you, hope u visit again soon, very kind words and glad you enjoy the villa and service.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 November 2016 for a stay in June 2016

Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Management Response
20 Nov 2016
Thank you so much Pauline, it was in deed a pleasure having you and your friends looking forward to your next visit.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
A TripAdvisor Member
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Horrendous”
Reviewed 1 November 2016 for a stay in September 2016
1
person found this review helpful

The villa was not as advertised in the pictures online, the kitchen/fridge, worktops & cupboards was & cluttered with the owners belongings, this carried on throughout the property! TV was one channel (tv picture in living room broken) & Wi-Fi advertised turned out to be shared with a tenant who lives at the rear of the villa & was inadequate. Broken toilet spilling dirty sewage water had to turned off & out of use! Cockroaches in the kitchen & slugs appearing, cutlery, pots & pans was in a disgusting state of repair, we had to buy our own! no air con in 3 of the rooms & the 2 provided one was broken. Horrendous misrepresentation advertised by this owner.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: the pool & views
Liked least: wi-fi, condition of shower rooms & owners belongings letft out throughout the premises
Travelling group: Extended Family
Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
3 Nov 2016
I will repeat the same words as this guest, she was HORRENDOUS, I have being letting this villa for three years now and this is the first negative review I have ever had, and I feel this is based on some personal issues of this guest. I actually had to bring the stay to an end a week prior to its ending. I feel very sorry for this guest, her description of the property is totally untrue (in fact she kept saying how lovely the property was and the views being out of this world). This guest during her stay constantly complained about things, 1). the WiFi, this allowed five person on at any one time, this was explained to the guest on arrival, however all five of the party wanted to be on the WiFi at the same time, I actually drove over thirty minutes to purchase a new modem so they could have a modem for their entire use. Previous guests have had no problem in the capacity of the modem. 2) the A/C the villa is on a hill which receive mountain and sea breeze and is very cool, there are several fans in the house. A/c are in two bedrooms, however for safety reason one was turned off as the maintenance person had lost his father the day before guest arrive, this was explained to guests and extra fan provided. Guest continue to complain and a/c turned back on only to be left running after guest went out, all fans and hot water left on on a daily basis after guests left for the day. This was extremely dangerous, and despite requests this continued to happen. 3) Its difficult to get different TV stations in Jamaica especially if living off the beaten track. Other fine qualities about the villa make up for this and the modem brought for these guests would have enabled them to get movies which was what they wanted. A DVD and lots of movies were/are available for guests use, though wasn't used by them. 4) Cockroaches and slugs are a figment of this persons imagination, other reviews (see Airbnb and my facebook page) highlighted the cleanliness of the villa. The guest had even refused cleaning service as it was felt not to be needed. 5) the place cluttered with my belongings. Well what can I say, the place certainly isn't cluttered as the kitchen is over twenty feet long with lots of cupboards. The villa is advertise as home away from home and that it is my home so therefore the kitchen (which is the only room that do) would reflect this.
Each time this guest had complained about anything I would go out of my way to appease and meet her demands at extra expense to myself.

For any future host considering taking this guest into their home/property I would seriously give this great consideration, in that this guest after leaving my property had called me to inquire if her husband had proposition me, after recovering from the shock, considering I had not even exchange more than a few words with her husband and always in her presence, I ask her what gave her that idea, she stated he is always doing this and she wanted to make sure! I truly believe this person had an issue with me and for no valid reason is being vindictive. I wish her good luck and I do feel sorry for her, she saddens me. I would ask anyone reading this review to visit the websites listed above and form your own opinion.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2 guests
Adults2
Children0
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