Dear Hyacinth,
I am compelled to dispel some of the perceived issues with your recent stay. However, before going any further, thank you for the candour of your remarks as it helps me improve upon my reputation as a top-notch host for visitors across the globe. Jamaica is so dear to my heart and hospitality is in my very DNA.
You contacted me on November 10, stating that although you would arrive in Jamaica on 20th of November as booked with us, you would not come to the villa until 21st of November. You also requested a refund for the one night. Per the rental contract we were under no obligation to do this but we did as a gesture of good faith and you were refunded the night?s rental in full on check in.
From my perspective, you and I both agreed to meet at the villa at 3 pm on 21st of November. I arrived at 2:30 pm and waited until 4:30 pm before calling you (you can check your phone log). Your daughter answered the phone and said you were at Fern Gully on your way from Kingston, which is approximately 25 minutes from the villa location. I told her that I was there at the villa and your name was left at the security entrance and once you got there they would give you directions to the villa. When you got to security you did not give the security my full name, hence the misunderstanding that followed.
My home is properly cooled throughout, and frankly, yours is the first complaint I?ve ever received regarding air-conditioning. I personally inspect all of the amenities prior to guest arrival and, specifically for your stay, everything was in working order. I also provided you with a local cell phone, with call time, for you to reach me should there be any issue.
Regarding missed calls, while we are sometimes at the mercy of telephone service providers here in Jamaica; I did not see any missed calls on the day of your departure.
While you mention that you would not stay again?I do hope that you will return and that your next visit meets your expectations.