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Reviewed 22 March 2020

Taking a trip here during the nationwide pandemic is not ideal circumstances, but we LOVED every minute of it! The location was amazing with several beach areas (one right outside of our first-floor hotel room)! A swim-up bar area, lazy river, and several spots for kids. They had a game hut full of items for entertainment, vendors lining the inside of one bar area for travel free shopping of local goods, and so much more! The food was incredible! Five restaurants were available for splash members and two additional restaurants since we were staying at the Cove. At many all-inclusive places, the food can be a drag, but this was no joke! From appetizers to entrees and desserts, everything was delicious. Shekira started off our mornings serving us at the restaurant with such amazing hospitality.

The best part of this place, by far were the people that were caring for us. They were always incredibly nice and genuinely wanted us to do nothing but relax and enjoy our time. Shaun, the first man we met, took our bags and refused to have me help, saying this is your paradise and no help is needed. Then we met Tiffany, a wonderful front desk person who helped us to upgrade our rooms from the Splash resort to the Cove. Carlisha and Vinroy, our butlers, took incredible care of us! Making sure we had everything we needed and could always be in contact with them. They truly went above and beyond to provide for us as guests. The bartenders always had a great signature drink and a smile on their faces! Some of our favorites were Shemar, Novar, Cruze, Richard, and so many others! OD came around on the segway by the beach and showed us how to ride it! Really fun guy and always helpful when we needed him!

The spa was incredible and the staff there are amazing! They explained each service to us and made sure to provide such great care of us during our massages and facials!

Mr. Wise was a great tour guide for our downtown shopping excursion! Offering great advice and guidance about where to shop and how the folks in Jamaica operate.

I could say so much more, but just know, THIS is the place in Jamaica that you want to be!

Room tip: Rooms in the cove on the bottom level are directly out to the beach!
Date of stay: March 2020
    • Value
    • Cleanliness
    • Service
2  Thank 169erinj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
econcierge_susmb, Manager at Oasis at Sunset, responded to this reviewResponded 23 March 2020

We appreciate that you have taken the time to share such an enthusiastic review about your recent visit to Sunscape Splash Montego Bay. We are happy to read that you've enjoyed your stay. Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences to our guests. We thank you on behalf of our team and Management. We sincerely hope we can have the honor of being your hosts again in the not too distant future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 March 2020

Beautiful country, resort and friendliest people that work very hard to make sure you enjoy your stay. We got married on the beach and enjoyed several excursions. All the staff was wonderful especially Carlisha our butler she was awesome all 8 days of the trip. The wedding department was great and made our day special. Can't wait to go back for our anniversary

Date of stay: March 2020
Trip type: Travelled as a couple
1  Thank NicoleandJason311
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
econcierge_susmb, Manager at Oasis at Sunset, responded to this reviewResponded 18 March 2020

Thank you for sharing your feedback with us. We truly do appreciate your kind comments about the service received from staff as well as accommodations quality and will certainly ensure that these are well maintained and even improved.

It was a pleasure hosting you and we are looking forward to your next visit.

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Reviewed 11 March 2020 via mobile

Food is pretty great, and the entertainment is nothing to complain about! The staff is friendly EXCEPT for the towel booth “gentleman” and the “life guards”.

Towel service guys are incredibly rude when you ask for a towel If they’re out (how are we supposed to know, make a sign or something) the “life guards” are incredibly rude and the one at the top of the slides is literally SLEEPING on the job. However, the kitchen staff/waiters are all so incredibly kind.

Date of stay: March 2020
Trip type: Travelled with family
2  Thank F7705XZdaveb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
econcierge_susmb, Manager at Oasis at Sunset, responded to this reviewResponded 13 March 2020

Thank you for taking the time to share your important feedback with us!

We are convinced that it is only through carefully listening to our guests’ comments that we are able to improve our day to day operations and provide our guests with the service they truly deserve.

Thank you for sharing your review and we truly hope you will give us the opportunity to serve you again in the future.

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Reviewed 4 March 2020

This was a trip taken to check out the resort as a potential place to take our kids & grandkids. As such, we didn't have our expectations for a truly upscale experience set too high. The property itself is in need of updating (painting and patching up of the water features, pools, lazy river, etc).
The in room mini bar was disappointing in terms of both selection and quantity. The various bars around the resort had no premium liquors anywhere. They were also understaffed and pretty slow to serve you.
The variety and quality of food available on property was a very pleasant surprise. All of the meals were delicious, prepared to order, and were served with a great deal of care and pride. Albert, the restaurant manger, and staff made each meal a great experience.
The beach area was pretty small for a resort of this size, and there were not enough palapas or chaise lounge chairs for the number of guests present during our time there.

Date of stay: February 2020
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
4  Thank 180micaelv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
econcierge_susmb, Manager at Oasis at Sunset, responded to this reviewResponded 6 March 2020

Thank you for taking the time to share your important feedback with us!

We are convinced that it is only through carefully listening to our guests’ comments that we are able to improve our day to day operations and provide our guests with the service they truly deserve.

Thank you for sharing your review and we truly hope you will give us the opportunity to serve you again in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 March 2020

We loved the proximity of the beach to our room and the friendliness of the staff. The food is good and there is a nice variety. All in all we recommend the Cove for its relaxed and comfortable atmosphere.

Date of stay: February 2020
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank annhS9873JH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
econcierge_susmb, Manager at Oasis at Sunset, responded to this reviewResponded 4 March 2020

We appreciate that you have taken the time to share such an enthusiastic review about your recent visit to Sunscape Splash Montego Bay.

We are happy to read that you've enjoyed your stay.

Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences to our guests. We thank you on behalf of our team and Management.

We sincerely hope we can have the honor of being your hosts again in the not too distant future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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