not very helpful, didn’t skip and lines. waste of money. terrible food. wouldn’t pay for it again, people asking you for money left and right
Hello H1058ZVsmh,
Firstly, thank you for choosing Jamaica as your vacation destination and opting to include our arrival service in your trip; and for taking the time to post a review of your experience. It is through our guests’ experiences that we are able to make improvements to our product offerings.
With that said, please accept our sincere apology for not meeting your expectations. One of our goals is to provide a reliable and consistent service to our valued guests from the moment they arrive until boarding the flight back home. Based on your description we did not meet this goal.
We would greatly appreciate the opportunity to speak directly with you on this matter to gather some additional information. Should you be willing, please provide your contact details to nicholas.watson@vipattractions.com.
Additionally, while we make no excuses for your encounter, allow us to clarify the process for our service. Upon arrival, once met by your VIP Representative, you are escorted through a dedicated line inside Immigration and Customs for our clients. For Departure, the service begins after standard airline check-in and then through Security Check before heading to the Departure Lounge. Whilst we are unable to skip these lines due to standard airport regulations, we try our best to expedite our passengers so that they can jumpstart their vacation on the island.
We hope that despite your initial experience you will grant us another opportunity to redeem ourselves, as we consider it an absolute privilege to host you.
Once again, we apologize for your experience and thank you for bringing this to our attention.
We look forward to speaking with you.
Club Mobay was just awesome. We had to spend an extended time there because of flight concerns from bad weather in the US. Having Club Mobay available to us was a life saver. The staff was all very kind and accommodating. They made sure we had everything we needed. We will definitely use again and again. Thank you for your kindness.
Yes, to Club Mobay being the BEST decision ever Cadamson1215!
We are so overjoyed by just reading that first line alone! It warms our hearts reading your amazing review of your fabulous experience with us upon departing the island. We understand how stressful airport travel can be and always want you to feel a sense of ease whilst you await your flight.
Thank you for adding Club Mobay to your Jamaican experience and for taking the time to share that experience with us. We hope you booked our arrival service too as we promise to put a great start to your fantastic vacation on the island!
The lounge was nice and clean , personal was very helpful and friendly . Food was ok we enjoy our time
Hello aidam68,
Our team of professionals tries at all times to deliver impeccable service as guest satisfaction is our top priority!
We are truly delighted that you enjoyed your visit to Club Mobay, and that you found the lounge to be nice and clean.
We are pleased to advise that we have been listening to our guest's feedback and are currently revamping our menu items which will be launched in the upcoming months.
Thank you again for taking the time to share with us. Looking forward to hosting you again in the near future.
This was my 8th time in Jamaica and love going there every chance I get. I will say for sure that from now own I will not travel to and from Jamaica without using Club Mobay. What an amazing and easy experience.
Thank you for your loyalty, firemedic51!
We are happy to hear that you had a wonderful time at Club Mobay! We will keep offering you the best service.
See you soon!
We used the departure lounge. Because of COVID we were all downstairs and there were no windows so it was a little dark and no sunshine. However, the staff was very friendly. They had showers. They also had spa room but I think that might have been closed. The food was decent. It was a la carte and you could order whatever you wanted. They had fruit, sandwiches, quesadillas, chicken tenders, and pastries. We have priority pass so we would definitely use the lounge again however I probably wouldn’t pay for it.
Thanks very much for your balanced and fair review of Club Mobay's VIP Departure Lounge, 121carissac.
I'm glad you felt that the team was friendly. We are pleased our efforts resonated with you. I also want to thank you for your feedback and criticisms. We strive to satisfy the varying palates of our guests through our careful selection of treats while incorporating the Jamaican flavor into our food as part of the cultural experience all within specific guidelines within which we operate.
At this time, the Spa is currently operating by reservations to observe the safety guidelines. In regards to our lounge facilities, while we are located on the lower level, our Sky and Xaymaca lounges provide a panoramic view of the runway and the Caribbean Sea. On your next visit, be sure to ask about these lounge spaces.
Did you know that Priority Pass Club Cardholders are now able to reserve access to our lounge at a minimal fee via our website? This option makes it more convenient for you as a cardholder to secure the service in advance.
I appreciate your kind words and professional demeanor and look forward to welcoming you in the future for both arrival and departure.
