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2 - 7 of 123 reviews
Reviewed 15 July 2019 via mobile

The only good thing about this place is the wait staff, (one in particular though). The owners of this place is very disgusting they treat there wait staff like sh!t & expect more work for less than nothing. It took me two days to finally realize what was happening there, I stayed there past my time just so I can leave good tips. Really! They are the ones doing all the work they should be appreciated, it hurts my heart to see how they were treated knowing that they are the ones keeping us there & are responsible for returning guests.
PLEASE! RELAX RESORT IS NOT THE PLACE TO GO IF YOU WANT TO HAVE A GOOD TIME IN JAMAICA.

Date of stay: June 2019
Trip type: Travelled solo
1  Thank thee_great_jeff
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stacia-frontdesk, Front Desk Agent at Relax Resort, responded to this reviewResponded 29 July 2019

Dear guests,
Thank you for your feedback. I was disappointed to read that you did not have a pleasant stay here. I know our staff team will do everything in their power to ensure that from start to finish our guest will be satisfied. We appreciate every staff here as each department has helped to contribute towards making our guest here happy.I do apologize again for the inconvenience.

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Reviewed 18 April 2019 via mobile

Do yourself a favour and do not stay at this so called “resort”. You will be greatly disappointed. The food is absolutely terrible and yes we had plenty of Jamaican food. The rooms are absolutely disgusting nothing is clean and I mean nothing. They got wind of our complaint and treated us like dirt, to the point of smoking in our room when we were out on a tour. Came back and room was full of smoke, doesn’t help when I have a son with chronic lung disease. Windows don’t close and fly screens all busted so you get munched on by mosquitoes all night. They will book local taxis that they have arrangements with and charge you 5 times the amount it’s worth. Beware of sites advertising deals with this place as it’s definitely not a 3-4 star more like a 1. I wouldn’t want anyone else to have to go through what we went through especially with kids. We left as soon as we could and spent an additional $1800 Australian dollars to get out. It’s also to far away from food so it makes it very difficult when they try and charge $40 USD one way to get food via there taxi service. Do yourself a favour and stay at an all inclusive resort

Date of stay: April 2019
Trip type: Travelled with family
3  Thank 453nathann
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stacia-frontdesk, Front Desk Agent at Relax Resort, responded to this reviewResponded 7 May 2019

Dear Guest,

First, I want to thank you for your feedback. While I wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short

We are extremely alarmed by your statement regarding being bitten during your stay with us, we take these situations very seriously indeed. I am assuming that you stayed on our third floor, I would appreciate it, if you could contact us directly with your room number so that we can investigate this immediately. We have not had any record of such an event for years, but as always with you can never be too careful.

I am sorry that you found the food to be horrible, we do try to offer a wide selection of choices for our guests from Room Service, individual A La Carte orders to Traditional Full Jamaican Breakfast even the to go for our guests in a rush.

In regards to taxi service we do have a flat rate that we provide for all our guest using our service we normally confirm with the guest first with the costing before we confirm with the driver so as over charges will not occur so as you stated been charge 5 times the amount would not be apart of our policy.

I hope that when you email us with the information required we will be able to make it up to both you and your family as our main goal is to make sure that all guest leaves here happy.

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Reviewed 2 March 2019

Resort is very convenient to the airport and set on a hillside so bring your walking shoes! The staff is friendly and helpful. Dining for breakfast and dinner is available with great local fare! I would visit again in the future!

Date of stay: February 2019
Thank Norma T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stacia-frontdesk, Front Office Manager at Relax Resort, responded to this reviewResponded 15 April 2019

Dear Norma,
Thank you for your feedback and we are glad that we were able to make your stay here an enjoyable one.

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Reviewed 20 January 2019 via mobile

Tough to look at website to contact as can’t close trip advisor window. Close to the airport and clean. The biggest problem is arranging a shuttle from the airport. We don’t have phone service and we can’t email due to the trip advisor window.

Date of stay: January 2019
Trip type: Travelled as a couple
Thank Extraordinary1261
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stacia-frontdesk, Front Office Manager at Relax Resort, responded to this reviewResponded 15 April 2019

Dear Extraordinary,
Thank you for your feedback and in regards to the shuttle service we are making some changes as to making it more easy to get the shuttle service

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Reviewed 16 January 2019

Odd experience. Very pretty grounds, and while the rooms were clean, they left a lot to be desired. Those expecting a, experience similar to what they will find at their high end resort, or even a mid range hotel in North America will be disappointed.

Date of stay: January 2019
  • Trip type: Travelled with family
    • Value
    • Cleanliness
    • Service
2  Thank Brent S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stacia-frontdesk, Front Office Manager at Relax Resort, responded to this reviewResponded 15 April 2019

Thank you for your feedback Brent

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