My review is based on the one month vacation I spent at Signature 21. First of all, the property is exactly as you see in the pictures. Actually, the pictures don’t do justice. I’ve stayed in Kingston a handful of times over the last few years and being from Canada, I always went for the gated communities and security based properties. This property was exactly as is advertised…..and without specific directions, one might miss it due to its very private and secure location. So, if privacy is what you are looking, for this place is for you.
I rented the property with the intentions to escape the hassle and noise from the city and to enjoy the beautiful scenery. A few minutes away from the flat, Mountain View Country Club provided a home away from home experience that was much needed while traveling with a baby and young child. The security guards are well trained and professional for the most part. I had an issue where my friend was temporally denied access to visit me until identification was verified…annoying to her, but I felt special knowing my safety was first
Moving on…the first few days of my stay were perfect. The enclosure of trees and garden were in my eyes magical. We had harmless lizards who visited every day and my son even named them! Gave him something to look forward to each morning.
After a few days the power blew…I’m not an electrician but am familiar with a fuse box and breakers. Unfortunately, the AC stopped working on the third day due to this power failure. I called the guest representative Neverine and was advised she would be on location within 1-2 with an electrician. I usually wouldn’t make a fuss but because I have a young baby and was a little worried due to the high mid-day temperatures at the time.
After every effort to fix this, the electrician was forced to postpone the repairs to the next day, pending a specific part. I was then offered to stay at the upstairs unit until the electrical issue was repaired. We moved all belongings to an upstairs vacant unit. Not quite the same appeal, but a quick fix for an emergency situation. After a very long day, myself and my husband made the best of the situation and hoped for a quick resolution for the following day.
To make a very long story short and not getting into particulars, the power was restored the following evening. We however, had already settled in to the unit upstairs. It’s hard enough to go on vacation and to basically live out of a suitcase, especially with children, but to have to pack up and move again after being settled was very nerve wrecking. This is when I was given the option to stay upstairs, or move back down. I chose to stay upstairs. Looking back, I regret my decision due to the fact I didn’t get to experience and enjoy the beauty of the garden and breathtaking view that initially attracted us to this property. But at the same time, I was happy to have had a working AC and a comfortable space for my family and I to stay without the time consuming aspect and stress of moving back and forth.
I am aware that this property has a 5 star rating, and I’m sure my incident was a bad-timing issue which was fixed the following day. Besides this setback, I was provided with top class customer service before, during and after the situation. I could go on and on with the details of my stay but overall I was very satisfied with Bancroft and his team. This location is very safe and secure, the neighbors are super friendly (even helping my husband with a flat tire), and the public/pool area is great.
Just a heads up…the pool depicted in the pictures is not in the backyard…you,, have to walk or drive (1-2 mins) to the pool. You will however, find a convenience store (with rum-cream ), a pool, changing rooms, pig-pong tables (table tennis) and soccer matches on Sundays in the field.
Enjoy Your Stay In Paradise.
We stayed here for a long weekend. As I already know the area I was desperate to go back. I have no faults with the accommodation we stayed in. The views are spectacular especially at night. Comfortable bed,clean like a home from home. We went down to the pool every day. The garden is perfect to relax in. A lady in the store by the pool (winsome)told us about various night life and resturants in the area. Everyone who live in the complex are very friendly. I will be going back next year for sure. Mr Bancroft was very helpful as I was able to call him with any questions I had,and was answered promptly. He has a fantastic
accommodation in a beautiful location.
Beautiful all the comforts of home, close to all amenities, malls, the hip strip , Bob Marley museum, simply amazing, definite recommendation.
Myself and my Partner Lovana stay at this lovely cute Apartment in Beverly Hills for 17 Days from 13th Feb 2015 check out on 2nd March 2015 W had the most amazing time. The Apt was well equipped with everything a self-catering apartment should have. The location was great and it was not too far to New Kingston shopping and all the local Amenities. The views in the day and night are truly breathtaking :) . we love sitting out on the Patio and entertaining our family & friends outside, the small garden is cute & lovely and nice for relaxing on the bench while reading good book :) The only problem we had was that the Electricity went out for 4 hours one evening that we invited our guest for dinner, so we had to all had to sit around outside in the dark for 4 hours!! until the Electrical company (JPS) came out to fix the problem, which they finally did very late at night and the other problem was the Dog next door...... but other than that I wouldl definately stay here again and recommend this lovely apartment to any future guest thinking of booking. We use this Apt as a based to our Vacation as we hire a car for 3 weeks and travel around the Island seeing my families in St Elizabeth, Manchester and Ocho Rios We Met Ricardo (The House man for the property) who was exteremly nice, and friendly and helpful with any of our problems we had. I just want to say thanks Bancroft for letting us rent your lovely apartment, it truly is very beautiful & romantic and AWESOME!!! and we definately would like to rent again from you in the future.
Bancroft is #1 when it comes to customer service. Although he had given me securities # I was still able to reach him at any time and he was always helpful. The view is something unimaginable. The water pressure is great, wifi worked good most of the time. The pool wasn't too far of a wall and it was clean and refreshing. We were able to have family and friends come visit us and join us at the pool anytime we wanted. Overall a great experience :)