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ClubHotel Riu Bambu
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Reviews (6 149)
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23 - 28 of 6 149 reviews
Reviewed 2 weeks ago

the hotel is clean ,the entertainment is not so good .The staff or some of them are predjudist they can be serving you and if a dominican comes to the bar then you are left and they serve them ,once you have tipped the waitress in the bar you don't see them again.You have bleepers to tell you when a table is ready in the ala carte resteurants and one night our table was late being ready our waitress was busy playing with a guests baby and we had to ask to be served ,our plates were taken away before we had finished eating ,in another restaurant we were ignored and had to ask for service because there were Dominicans in there

Stayed: November 2017
1  Thank alacare
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RiuHotelsandResorts, Online Reputation Manager at ClubHotel Riu Bambu, responded to this reviewResponded 2 weeks ago

Dear guest,

Thank you for choosing our hotel and for taking the time to share your experience with us.

We were surprised to read your comments about our staff, because at RIU we take pride in our customer service as this is one of the key values of our company and staff is constantly trained to maintain optimal standards. For this reason, we will send your feedback to our management team in case these guidelines have not been adequately fulfilled at some point since for us every remark is helpful for ongoing and future staff training.

We sincerely hope you will give us another chance to demonstrate the high standards of service and quality that are typical of our hotels.

With our best wishes we remain,

ClubHotel Riu Bambu
Online Reputation Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 weeks ago

This resort has a decent beach (though strong waves and quite windy when we were there), the food was ok- the steak restaurant was excellent, the japenese was good one day but not so much the second visit, and the buffets were average. The entertainment was poor. The rooms were a bit below average compared to other all inclusive resorts we have visited. Staff was quite rude- rarely greeted. They did have a nice shopping area. Likely our worst all inclusive experience.

  • Stayed: February 2018, travelled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank wisctravfamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RiuHotelsandResorts, Online Reputation Manager at ClubHotel Riu Bambu, responded to this reviewResponded 2 weeks ago

Dear guest,

Thank you for taking the time to give us a valued feedback following your recent stay at our hotel.

We are committed to provide excellent quality of our products and services to our guests and for this reason we are very sorry to learn that you have left our hotel thinking otherwise.

Please be assured that we will share your impressions with the relevant department in line with the main goal to achieve the highest levels of customer satisfaction.

We sincerely hope that we will one day be able to welcome you back to our hotel and have a chance to demonstrate the high standards of guest service that are typical at our hotels.

With our best wishes we remain,

ClubHotel Riu Bambu
Online Reputation Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

So to keep this as basic as I can... the service is awful, the rooms are eh, the beds are uncomfortable, there is a HUGE language barrier, while laying on the beach people are constantly trying to sell you things so you really cant relax all that much. Cockroaches were in our room. The food gave multiple people in our group food poisoning. In the ADULT pool kids were constantly climbing over you and splashing you. The drinks were ok but they could never seem to quite mix them right. If you want any food past 10:30 all they have is nachos, hamburgers that taste like rubber, and stale sandwiches in a bar and no room service at all. The only upside to this place is that the main pool is a fun place to be if you are looking for a party feel and the nightlife is pretty good.

Stayed: March 2018, travelled with friends
1  Thank taylor k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RiuHotelsandResorts, Online Reputation Manager at ClubHotel Riu Bambu, responded to this reviewResponded 2 weeks ago

Dear guest,

Thank you for taking the time to give us your feedback and for expressing your concerns.

We are committed to providing excellent quality of products and services to our guests. It is disappointing to learn that you left our hotel thinking otherwise. We appreciate our guests’ comments since they help us improve our services, and for this reason, we will share your impressions with the relevant department in line with the main goal to achieve the highest levels of customer satisfaction.

We really hope you will give us a second chance to redeem ourselves and to demonstrate the high standards of guest service and quality that are typical at our resorts.

With our best wishes we remain,

ClubHotel Riu Bambu
Online Reputation Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

No possible way to have a 5-Apple rating. The first room we were put in had black mold covering the air conditioning vent, dirty walls and rusted and loose light fixtures. The ceiling fan looked like it would spin out of control and land on us! We were given a different room, 100% better, but still would not rank this resort as 5 star. We met a few super friendly staff, Farlin especially. He worked in the restaurant. But I've been at other all inclusive resorts and all the staff made a point to greet you. Here, we were lucky to have the cleaning staff move a cart out of your way, so you could pass. Rarely acknowledged passerbys. Same with staff in the Colonial restaurant. We had a few friendly waiters, but those in the buffet line were rarely friendly. I don't need poolside service, but again, for a 5-star, I expected it. All in all, food was good, our second room was adequate. If you're looking for a decent place to go, RIU Bambu will fit the bill. If you're looking for something more upscale? Not so much.

  • Stayed: March 2018, travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank Rnflight2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RiuHotelsandResorts, Online Reputation Manager at ClubHotel Riu Bambu, responded to this reviewResponded 2 weeks ago

Dear guest,

Thank you for choosing our hotel and for taking the time to share your experience with us.

We are committed to providing excellent quality of products and services to our guests. It is disappointing to learn that you left our hotel thinking otherwise. We appreciate our guests’ comments since they help us improve our services, and for this reason, we will share your impressions with the relevant department in line with the main goal to achieve the highest levels of customer satisfaction.

We hope to get the chance to welcome you again at one of our RIU hotels in order to deliver the high standards of guest service and quality which are typical at our resorts.

With our best wishes we remain,

ClubHotel Riu Bambu
Online Reputation Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

Excellent hotel ask for a room near the main lobby we are in 2915 which is so handy for all areas. Food plenty of choices. 4 pools, 1 very quiet one, the other 2 are noisy with music but it’s ok and a baby pool. Beach beautiful breathtaking. Plenty of sun loungers.

Tips
(1) bring a travel mug for tea coffee.
(2) travel kettle as there none in the room and it’s a $30 deposit.
(3) cards, uno, and Domino's I’m wishing I’d brought with me.
(4) if travelling with children buy rubber rings and balls for the pool before you leave the UK eBays good. As local shops are very expensive.
(5) factor 50 as the ozone layer is very thin and you’ll burn very quickly.

Shops very expensive,
Travel mug $14 =£10.
Factor 50 and 70 both $28.
A very small talc travel size $5.
Local chocolate bars $10.
Child’s dress 3year old Cotten $32.
iPhone waterproof cover $20.

Nice shops to look around, around 10 of them.

Stayed: March 2018, travelled with family
Thank deeandfred
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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