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Reviewed 4 April 2021

Wow, what a fantastic time we had at Club Med Punta Cana! We were at the Club March 12-20 with three teenagers and one post-teen. The family has been on many Club Med vacations over the years.

First, we felt very safe during Covid. Granted the Club was not at full capacity which helped. Staff were very consistent in wearing masks. Guests wore masks in the restaurant and where appropriate. Virtually all of the activities were outdoors and in open air spaces with plenty of sunshine and fresh air.

We stayed in Tiara which we would highly recommend. So lovely to wake up and see the ocean and sunrise. Breakfast served on the suite terrace everyday was a terrific touch. Nightly cocktails and hors devours at the Tiara pool and bar was a great way to end the very active days and reconnect with the family before dinner at Hispaniola Restaurant. Loved the opportunity to have the buggy take us to far ends of the club when the legs were tired. Shout out to Christelle and her wonderful team for helping to make our stay superb. Fritz and Lupita as Concierges were especially friendly and helpful to our requests - we are very appreciative of their excellent service!

The Age 18+ members of the family also spent time at the adults-only Zen pool and bar - the accommodations look lovely. We met others who were staying there and really enjoyed it. We would definitely consider Zen when we go again couples only. Rest of family went for massages and facials in the Spa which they really enjoyed.

What can I say about the amazing Tennis Team. I couldn't stay away from the fun clinics, private lessons, tournaments. My body was still recovering after we returned home! Germaine, Miguel and Juan are very special and recommend them highly. Miguel is super high energy and fun and we managed to tire each other out. I needed special tape for my hand so I could keep on playing and that was so kind of Miguel to pick it up from the town pharmacy when he was there - I really appreciate him caring. And Germaine was so kind to take our daughter under his wing with private lessons to help her prepare for her job as summer camp tennis counselor. And that last night tennis drinks/dinner was wonderful getting all of the tennis GOs and GMs together. Even cooler was a week later after we got home getting a video hello from the next tennis team dinner - very special memory. Thank you.

Our days were filled with wonderful, caring GOs. Club Med has an amazing Creative Team. Loved Trapeze with Kyle, Gaby, Arturo, Darya -- so sorry I am forgetting the other names. One huge benefit of less than full capacity was you can try your trapeze tricks as many times as your body would allow. The team (and special shout out to Kyle) gave me the confidence and support to master an old trapeze trick I had been trying for a long time, and try a new trick in a new way to get my knee over the bar - thank you Creative Team!

Berson from land sports was always a friendly hello during the day - and a top-notch Bocce partner. Emmanuel was always a fun time and a great coordinator of our daily, high energy beach volleyball. And Smarlyn finally explained in a simple way how I can hit a golf ball every time. Well done Stephanie and Land Sports team!

Watersports with Adrian, Paul, Roberto and others was a relaxing break during the day. Thank you. The kids also did kitesurfing one day -- not an easy activity --- but liked how the team worked with them to get them up. I did notice more experienced kitesurfers were having an awesome time with what looked like ideal wind conditions.

Exercise classes were super every day. Really enjoyed Katherine and Melanie leading the charge. Very high energy and lots of fun. And appreciate Katherine going out of her way to eat with our family during meals - that was very nice. Chocolate chip ice cream rules!

Speaking of food, we love the variety at Club Med. Everyone can choose what they want -- no hassle. The food was fresh, tasted great, and if you didn't see what you wanted, they would get it for you. Our daughter likes veggie burgers and, voila, there they were. We ate at Indigo (reservations) our first night which was also very good. Our preference was the variety and convenience of Hispaniola. The downside is coming home and having to duplicate that (and clean, too!).

The shows and dancing every night were lots of fun. The Trapeze team added a nice touch to several of the shows. Loved the Tuesday night Beach Party! Thank you Arturo for the wonderful entertainment.

Also shout out to the special GOs we met -- folks from all over, and from different age groups, who share the Club Med spirit.

Abdul, Chief of Village, runs a top-notch club. He, with Assistant CdVs Maelle and Arturo, and all the team are models of why we keep on coming back to Club Med. We look forward to our next trip! If you are on the fence about going because of Covid, you should definitely consider.

Date of stay: March 2021
    • Value
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Thank stewartg585
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 April 2021 via mobile

First time to Club Med and we were so impressed with the staff, the atmosphere and the food, all of which were superlative.

Highlights:
- Can’t say enough about the staff - from Abdel, the Chef de Village to the performers and the kitchen staff, this is the best staff I have encountered in a very long time.
- The food was delicious, we couldn’t believe this was an all inclusive. Such variety despite only one restaurant being open full time because of covid. I don’t think I saw anything on offer more than once throughout the week. All you can eat salads, pizzas, pasta, beautifully prepared entreees, etc.
- the drinks and wines were phenomenal - again, such variety for mixed drinks and not at all watered down. Great wines. We brought whisky because of experiences at other to other all inclusives but didn’t even crack it open.
- Location is beautiful and grounds are pristine
- Kids club is wonderful - very entertaining for them. Could have mixed it up a little bit mode as the schedule and activities were the same all week, but very fun.
- decent gym
- wonderful shows with fantastic music and entertainers!

But for the following key areas, this experience would be a 5 out of 5:
- the 1-800 number staff is hit or miss - they don’t know much about this resort and gave conflicting information
- biggest disappointment was the room, which was a “family superior” and much smaller than expected or than the website shows (again, the 1-800 folks had no idea either). — we had two adults, and 8 and a 14 year old and were squished in there. Virtually no room to move and very cramped. Also beds were surprisingly uncomfortable.
- no upgrade despite an empty resort and the promise of an upgrade when we booked
- take the rooms closer to the main area - guests we met said they were surprised to find an extra living room for the same room type
- common bathrooms were pretty rank. The bathroom near Indigo restaurant was always full (one stall permanently shut), and always smelly and messy.
- given that so little was open because of a covid, felt that an upgrade should have been offered or an excursion, boat trip, something.
- book excursions early as everything is limited and sells out
- the indigo restaurant had slow service and dinner reservations were so limited they were hard to come by

Other than that, this resort is easily a 5 star and we will definitely be back to this and probably try another Club Med. Beautiful vacation!!

Date of stay: March 2021
Trip type: Travelled with family
Thank Sokee-Snooks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Club Med, General Manager at Club Med Punta Cana, responded to this reviewResponded 5 April 2021

We appreciate your review! We are delighted to know you had a wonderful time during your stay at Club Med Punta Cana. We are so glad to hear you/your child enjoyed the activities offered at Kid's Club as well as our nightly entertainment. Our CdV and the team of G.Os go above and beyond to ensure our guests have an unforgettable stay, and we are so glad they made your trip so special. Your constructive feedback is greatly valued as we are always exploring ways to improve upon our guest experience. We hope to welcome you back to the resort in the near future! The Club Med Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 April 2021

This club med was one of the best I've been to, great staff, great food, great location, great activities.
Overall very good and relaxing vacation. In my opinion the best staff were Frandy, Sender, Weeds, and Sendya.

Date of stay: April 2021
Trip type: Travelled with family
Thank MassimoH123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Club Med, General Manager at Club Med Punta Cana, responded to this reviewResponded 5 April 2021

Thank you for your review! We are delighted to know you had a fantastic time during your stay at Club Med Punta Cana. We are so glad to hear you/your child enjoyed the activities offered at Teen’s Club. Our
G.Os go above and beyond to ensure our guests have an unforgettable stay, and we are so glad they made your trip so special. We hope to welcome you back to the resort in the near future! The Club Med Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 April 2021 via mobile

very good had alot of fun and made lots of friends ans frandy and weeds are very nice and make the experience alot better. thank you for the amazing trip and making it so much more fun and i really do hope to come again!

Date of stay: April 2021
Trip type: Travelled with family
Thank 24layas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Club Med, General Manager at Club Med Punta Cana, responded to this reviewResponded 5 April 2021

Thank you for your review! We are thrilled to know you had a fantastic time during your stay at Club Med Punta Cana. We are so glad to hear you/your child enjoyed the activities offered at Teen’s Club. Our G.Os go above and beyond to ensure our guests have an unforgettable stay, and we are so glad they made your trip so special. We hope to welcome you back to the resort in the near future! The Club Med Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 April 2021 via mobile

Councilors frandy and weeds are the best teen club councilors because they always come up with fun activities and I was excited to go to teen club. the food,service,activities was everything you could want on a vacation.

Date of stay: April 2021
Trip type: Travelled with family
Thank YouGuysKnowJoeRight
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Club Med, General Manager at Club Med Punta Cana, responded to this reviewResponded 5 April 2021

Thank you for your review! We are thrilled to know you had a fantastic time during your stay at Club Med Punta Cana. We are so glad to hear you/your child enjoyed the activities offered at Teen’s Club. Weeds, Frandy and the rest of the team of G.Os go above and beyond to ensure our guests have an unforgettable stay, and we are so glad they made your trip so special. We hope to welcome you back to the resort in the near future! The Club Med Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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