I arranged a round-trip transfer from the Punta Cana airport to the Barcelo Bavaro Palace resort. First, after paying I received an email that they were updating their website and the itinerary did not come through and they asked me to provide it. I told them my arrival information and my departure information. After I arrived at the Punta Cana airport I could not find my ride, there was supposed to be someone holding a sign with my name. It's very confusing as there are a lot of people trying to get you into their cars and you could easily get swindled. One of the other companies helped me find Sol Cana Tours but they were 15 minutes late, which is why they weren't there with a sign. Fine, we made it to the resort at that point. When we went to check out of the hotel the driver was supposed to arrive at the resort at 12:00 PM (noon). No one showed up. I had someone at the resort call and the Sol Cana operator said they did not have a reservation, which is not true. I ended up having to find a different mode of transport to the airport and after a couple of emails Sol Cana won't return my emails asking for a refund. Please avoid this company, there are many other reputable transports.