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Reviewed 27 February 2021 via mobile

I would say that this is one of the places where you can come every time you are in the Dominican Republic, service, food, privacy, at the highest level. We had an unforgettable time, I advise everyone to visit this place. Many thanks to those who made our day’s Jourdain our concierge,the entire crew (The Cat Cappuccino unforgettable bike ride)There’s not enough words to describe the beauty of sunrise and beach

Date of stay: February 2021
1  Thank igdanil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Econcierge Secrets Capcana, Other at Secrets Cap Cana Resort & Spa All Inclusive Adults Only, responded to this reviewResponded 4 weeks ago

Dear igdanil,

Thank you for the great feedback of your recent holiday experience at our Secrets Cap Cana Resort & Spa; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay.

Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future.

Best Regards,

Diana Melo
Social Media Coordinator
Secrets Cap Cana Resort & Spa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 February 2021 via mobile

We went on a long overdue vacation at secrets cap Cana. I got to say this place topped any all exclusive I have ever been too. The service was amazing. The covid precautions were so good I felt completely safe there. You had a main contact who texted you every morning and let you know the activities of the day and if we needed anything. Eduar our contact went above and beyond, made our anniversary night super special. With actual roses on our bed some champagne. It was better than I ever expected. The facility was top notch. The food super good. We can't wait to come back!

Date of stay: February 2021
Trip type: Travelled as a couple
1  Thank E959RPmiam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Econcierge Secrets Capcana, Other at Secrets Cap Cana Resort & Spa All Inclusive Adults Only, responded to this reviewResponded 5 weeks ago

Dear E959RPmiam,

First of all, we congratulate you for your Wedding Anniversary and we thank you for choosing our Secrets Cap Cana Resort & Spa hotel for such a milestone occasion. We take a lot of pleasure in making each of our guests' visits "fantastic", especially when it comes to special occasions.

We are grateful for your compliments towards Eduar. The kindness and helpfulness of our staff members is one of our hotel's greatest strengths and plays a key role in our guests' overall experience. We promise to congratulate him on your behalf for his contribution to your wellbeing whilst in our hotel.

Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future.

Diana Melo
Social Media Coordinator
Secrets Cap Cana Resort & Spa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 February 2021

My wife and I stayed at Secrets Cap Cana on February 17th. We decided to upgrade our room before we left and we are really glad we did. The Bungalow swim out room featured an outdoor shower, 2 indoor rain shower heads, king size bed and plenty of storage for the week. Best part about upgrading to the Preferred club room was the service! Our butler Anibal was amazing! Very accommodating and helped us with anything we needed. He was always friendly and easy to find. Even on his days off work he helped us set up our covid tests and made sure our luggage was picked up at the correct time for our journey home. My wife and I talked to other gusts and they hadn't seen their butler besides when they first checked in. Apparently we got the luck of the draw with having Anibal as our butler. The grounds of the resort were stunning, the food amazing and every staff member was friendly and accommodating. We highly recommend this resort and hope to visit again!

Room tip: Preferred club swim out bungalow
Date of stay: February 2021
    • Location
    • Cleanliness
    • Service
1  Thank Q9754XZtimb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Econcierge Secrets Capcana, Other at Secrets Cap Cana Resort & Spa All Inclusive Adults Only, responded to this reviewResponded 4 weeks ago

Dear Q9754XZtimb,

Thank you for the great feedback of your recent holiday experience at our Secrets Cap Cana Resort & Spa; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay.

Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future.

Best Regards,

Diana Melo
Social Media Coordinator
Secrets Cap Cana Resort & Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 February 2021 via mobile

This is our first resort all inclusive vacation and by far the best I've ever been on. The resort is absolutely beautiful. We got a junior suite ocean view building 2 and it's breathtaking. Our concierge Leonardo was fabulous. Greeted us every morning via text with WhatsApp. Sent us the days festivities and everything we needed to know. He was very helpful with everything we asked for or needed. He checked on us at the beach and poolside. Very attentive but not in your face attentive. EXCELLENTE!!! The airline damaged our luggage and he went the extra mile to help us with our fix. If you could ask for a concierge, ask for Leonardo! He is fabulously excellent, and for the ladies, he has beautiful eyes!

Date of stay: February 2021
Trip type: Travelled as a couple
1  Thank Y6328SYkarenn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Econcierge Secrets Capcana, Other at Secrets Cap Cana Resort & Spa All Inclusive Adults Only, responded to this reviewResponded 4 weeks ago

Dear Y6328SYkarenn,

Thank you for the great feedback of your recent holiday experience at our Secrets Cap Cana Resort & Spa; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay.

Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future.

Best Regards,

Diana Melo
Social Media Coordinator
Secrets Cap Cana Resort & Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 February 2021 via mobile

Great times making memories with the cousins! Beautiful weather and great excursions!! Leonardo is the best! Pool and food is great! Everyone is very attentive and the shows are amazing! We will definitely be back!!!

Date of stay: February 2021
Trip type: Travelled as a couple
Thank raerae169
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Econcierge Secrets Capcana, Other at Secrets Cap Cana Resort & Spa All Inclusive Adults Only, responded to this reviewResponded 5 weeks ago

Dear raerae169,

Thank you for the great feedback of your recent holiday experience at our Secrets Cap Cana Resort & Spa; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay.

Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future.

Best Regards,

Diana Melo
Social Media Coordinator
Secrets Cap Cana Resort & Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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