We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Presidential Suites by Lifestyle(Puerto Plata)(Great Value!)
US$297
US$201
Bookit.com
View Deal
Certificate of Excellence
  • Free Breakfast
  • Pool
BlueBay Villas Doradas Adults Only(Puerto Plata)(Great Value!)
US$174
Bookit.com
View Deal
  • Free Parking
  • Free Breakfast
Apartments at San Marino Playa Dorada(Puerto Plata)(Great Value!)
Free cancellation until 26/07
US$157
Orbitz.com
View Deal
Be Live Collection Marien(Puerto Plata)(Great Value!)
US$200
US$146
Priceline
View Deal
  • Free Parking
  • Free Breakfast
US$195
Bookit.com
View Deal
  • Free Parking
  • Pool
Blue JackTar(Puerto Plata)(Great Value!)
Free cancellation until 28/07
US$167
Expedia.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
ApartHotel Costambar(Puerto Plata)(Great Value!)
US$50
US$49
Hotels.com
View Deal
  • Free Wifi
  • Free Parking
Free cancellation until 26/07
US$33
Hotels.com
View Deal
Aparta-Hotel Lomar(Puerto Plata)
Free cancellation until 27/07
Book now, pay at stay
US$37
Booking.com
View Deal
  • Free Wifi
  • Free Parking
Reviews (5 951)
Filter reviews
5 951 results
Traveller rating
2 668
2 069
788
266
160
Traveller type
Time of year
LanguageAll languages
More languages
2 668
2 069
788
266
160
Show reviews that mention
All reviewsocean grilloctopusquiet poolcatalina buildingvintage clubbeata buildinga la carte restaurantsroyal packagecarlos santanamain poolentertainment teamswim up barocean worlddominican republicitalian restaurantparadise islandcable car
Filter
Updating list...
25 - 30 of 5 951 reviews
Reviewed 2 weeks ago via mobile

Just come back from our 2 weeks holiday at gran ventana, what a fantastic holiday!! staff and entertainment team are absolutely fab! The variety of food was excellent, chefs great, there was themed nights from the different a la cart restaurants. We only tried 2 of the a la cartes, the Italian and ocean grill, food was lovely and staff couldn't do enough for you. Beach was great for snorkelling and plenty of water sports available. special mention to the entertainmemt team alixandro, carlos, delfy, juan carlos and shorty they were always very friendly, chatty, up beat and getting everyone involved in the activities and feel they made the holiday that bit more special especially drunky drunky time ;). Evening shows changed every night, felt it was an all round well put together entertainment team, out of previous holidays we've been on before, this is by far the best entertainment team! Bar staff at beach bar during the day (2 ice :) didn't catch his name) bar staff on the evening at the stage bar (Luis the only name I can remember - :( sorry) but all very attentive and friendly and on occasions had drinks waiting for you as you approached the bar. Also on the sunday 17th we went for our romantic 5 course meal on the beach we won on the raffle, waiter who served us was great and even taught us a little Spanish :) such a shame that we heard that TUI will no longer be flying to puerto plata after this year!
Huge Thank you to all at gran ventana it's been great! Meeeoooowww!! security!! :D
Oli and Stacey :D xxxx

Stayed: June 2018, travelled as a couple
5  Thank Stacey W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
12
Reviewed 3 weeks ago via mobile

We spent a week at this resort and the highlight was the excellent service from Yohaira in the dinning room. 5 Stars for this star!

As for the hotel itself we were a very disappointed. After booking a king room, we were moved twice due to no AC in our room. After the third room (10:45 PM) we were so exhausted from traveling we had to settle for a pool front room (very noisy) with twin beds. I can’t understand why the front desk would give us the key to a room with no AC. Not once but twice!
WiFi is a waste of money. Your better off using the free WiFi in the lobby.

Stayed: June 2018, travelled with friends
2  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VHresorts, Public Relations Manager at VH Gran Ventana Beach Resort, responded to this reviewResponded 2 weeks ago

Since it is the same review, please read below.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

I had the pleasure of meeting Yohaira Reyes Estevez as our waitress. She was absolutely wonderful. Yohaira brought me drink refills without me having to ask her. She was attentive to my needs too. Yohaira always had a beautiful smile as she took care of me. I gave her 100% on guest satisfaction. Yohaira gets 5 plus stars.

On the other hand, the guest service did not do as well. They changed our room 2 times because of no AC. Unfortunately the rooms were not inspected prior to assigning them which is what I do not understand. Shame on them! Hotel gets 2 stars.

Stayed: June 2018, travelled with friends
2  Thank EstherSalazar1957
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VHresorts, Public Relations Manager at VH Gran Ventana Beach Resort, responded to this reviewResponded 2 weeks ago

Thank you for your recent visit and for taking the time to provide us with feedback on your stay and for your kind words about Yohaira's service. We will certainly pass your compliments onto her. Please note that our rooms have an AC ignition system that is activated when the entry key is placed in a device right behind the main door.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

I was part of a mission trip this week and even though most of our day was spent outside of the resort, they did a wonderful job accomadating our team with boxes to pack a lunch and providing a relaxed stay in the morning before we left and a funa and activity filled evening when we returned. I wanted to give a special thanks to our amazing waitress throughout the week Yohaira Reyes Estevez who had become very well known to our team by the end of our due to her kindness and energy!! Our team has stayed in other resorts in the Puerto Plata area and this one has been by far the best!!

Stayed: June 2018, travelled with friends
2  Thank Corey L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VHresorts, Public Relations Manager at VH Gran Ventana Beach Resort, responded to this reviewResponded 3 weeks ago

We are truly delighted to know that you enjoyed your most recent stay with us. Certainly, Yohaira will receive your compliments. Hopefully, we will be able to welcome you back to Gran Ventana very soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

I had an amazing time at this hotel. I came down as a part of a medical mission trip, so my days at the resort were limited to mornings and night events. Every night, I would have the same waitress at the dining hall - her name was Yohaira. She was always happy, smiling, and rushed to greet us. On the first day she asked me what I wanted to drink (a lemonade) and every day after she would walk right over with one in hand, just for me. One day, my friends got to the table before I did, and when I got there she had recognized that my friends were there, remembered what kind of drink I liked, and had one waiting for me by the time I sat down. She is wonderful, and next time I come down to the DR, I will be sure to revisit this hotel due to her outstanding service and kindness.

I found that the people of the DR are much more friendly than the majority of the people I know. The staff reflects this hospitality. Everyone is happy to meet you, and always want to help. I found the food selection very extensive, and the beach and pool were both relaxing. This hotel is also unique because it has fun night activities every night, from learning traditional dances such as bachata and merengue to kareoke. I had a great time, and staff members such as Yohaira (waitress), Alexandro (dancer), Shorty (dancer), and Edwin (beach vendor) made the experience unforgetable. Thank you!

  • Stayed: June 2018, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Marie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VHresorts, Public Relations Manager at VH Gran Ventana Beach Resort, responded to this reviewResponded 3 weeks ago

We are truly delighted to know that you enjoyed your stay at Gran Ventana and that you enjoyed our restaurants and beach as well as the resort. We will certainly pass your compliments onto the staff and very much look forward to your next visit.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews