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Reviewed 28 June 2018

Spent June 14-21 at this hotel. Unfortunately we were not at all happy with the buffet. No air conditioning, cooling for cold food or heat for hot foods. Our room was very clean but no air conditioning. Do not stay in the rooms to the left of the front desk up the elevator. The response at the front desk is “Come tomorrow at ten”. This is the old section but where many of us were put. After three nights we were able to move to a newer section and much newer, cool rooms. Very nice indeed. If we were here to begin with, I would not be giving the rooms a negative comment.
The beach and ocean are wonderful, clean and room to sit under the palapas. The pool was great as well Eat at the sports bar where the food is good. The Milan restaurant is open from 1-2 for lunch. The same menu is served at night when reserved. The Spoons restaurant is good as well with a reservation. Service is not so great compared to the Milan or sports bar. No mint at this resort. It comes”tomorrow “ but this never happens.
Take a trip to Havana and Varadero from the hotel. They are worth it.

Stayed: June 2018, travelled with friends
Thank Wheretonext136
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Director G, Manager at Starfish Varadero, responded to this reviewResponded 27 July 2018

Dear guest,

We really appreciate to receive your feedback about your stay at Starfish Varadero for us is really important our guests opinions we will improve the excellence in our service in order to provide the best quality to you.

It would be a pleasure to show you how we can change our facilities and offer you a more enjoyable holidays. If you give us the chance on your next visit to Varadero.

With my best greetings and regards,
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 June 2018 via mobile

My 2 weeks at Starfish Varadero were full of fun. It is a very big and lively hotel in a great beach front location. The beach is fantastic and there are also 2 pools. One of them is quieter but also has pleasant live music at times. The food is excellent and there is a great variety of tasty dishes to try out. There are several places to eat in addition to the buffet, fast food,BBQ and a la carte. All good and the staff are very helpful and friendly.
Don't miss the Cuban Day on a Friday as it is the highlight of the week. Lots of activities and lovely food in the gardens. I will definitely go back to this place as it's so friendly and fun.

Stayed: June 2018, travelled with family
2  Thank ivansit030
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Director G, Manager at Starfish Varadero, responded to this reviewResponded 28 June 2018

Receive a trendy regard from Starfish Varadero,

Thank you for taking the time to share your experience with us at Starfish Varadero. We are glad the product and services were to your fullest satisfaction.

Thanks for recommending our Cuban Day!

We are looking forward to the pleasure of welcoming you again in our Hotel and assure you that you will enjoy even superior services and facilities on your next visit.

Kind regards,
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 June 2018

Just came back from a 3 weeks stay at Starfish Varadero and would like to thank everyone at the hotel as they made our stay memorable. The staff are very attentive and friendly and they do their best to make you feel like a VIP and the manager seems to be everywhere supervising and directing the operations. It is a very big hotel with lots of activities everywhere. All day long there are people playing music in different areas and organising activities and games. There are quiter areas too if you want to relax. My favourite activity was the Cuban Day on a Friday, not to be missed!! Also, the food is very good and varied. There are several places to eat with a variety of offerings. Worth noting is the abundant seafood and the bbqs at lunch time at the ranchon Sizzlers. There is freshly prepared food at a station at the buffet too.The a la carte restaurants are very good, specially Spoon, excellent lobster!!
The rooms are spacious and well kept but if you want more comfort get a suite or a bungalow as they are excellent and very comfortable.
I'm looking forward to visiting again in the near future, possibly in the winter to escape a bit from the cold.
Well done everyone at Starfish, you make this hotel special!
Regards from Anita

Room Tip: Best rooms are the bungalows and suites but all rooms are spacious and comfortable
  • Stayed: June 2018, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank ana_jara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Director G, Manager at Starfish Varadero, responded to this reviewResponded 28 June 2018

Dear Anita,

Thank you very much for your kind review.

I am very proud to know that you consider Starfish Varadero an amazing place to visit and we are all grateful for your high recommendations.

I will be more than glad to share with our team your kind comments, where you express how much you enjoyed the Starfish Varadero.

We truly hope to welcome you in a very near future.

Sincerely,
General Manager

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Reviewed 27 June 2018 via mobile

The staff here is amazing and a beautiful resort! Have visited multiple times and the staff remain constant and even remember us by first name! They go above and beyond to make you feel welcome! The daily activities by the pool/beach are a must! My friends and I will definitely be back!

Stayed: February 2018, travelled with friends
1  Thank Afton B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Director G, Manager at Starfish Varadero, responded to this reviewResponded 28 June 2018

Dear Afton B,

Please receive warm greetings from all of our staff at Starfish Varadero.

Allow me to thank you for your kind review. This is highly important to us.

I am happy to know you are satisfied with the fantastic service provided. Please know that our goal is to exceed your expectations by providing you an oustanding service and pleasing your needs by being very attentive towards them.

On behalf of Starfish Varadero, we all look forward to welcome you, once again, to create more unforgettable experiences.

Best Regards,
General Manager

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Reviewed 27 June 2018 via mobile

Love this resort, have visited it multiple times in the past few years and adore all the staff in every area as all were very helpful and you could tell they cared about your stay. Rooms were nice and entire resort was very clean. In a nice location, not too far from the town so you can still go explore if you would like. All in all a great stay & highly reccomend!!!

Stayed: May 2018, travelled with friends
1  Thank kwa99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Director G, Manager at Starfish Varadero, responded to this reviewResponded 28 June 2018

Receive a trendy regard from Starfish Varadero.

We are pleased to know that you enjoyed your stay with us and that our facilities and services offered to you by our staff were to your fullest satisfaction.
We are sincerely looking forward to the pleasure of welcoming you again in our resort and assure you that you will enjoy even superior services and facilities on your next visit.

Kind regards,
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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