Family took 7 day Aruba vacation. We spent 3days doing a dive class and 4 of us got dive certified. We saw De Palm Island and opted to go here one day instead of another day of diving, or a land excursion and with the fact they offer Snuba and Sea trek which we could do as a family. We filled out all the paperwork, my oldest son who is now 21 had heart surgery when he was an infant. No issues, but according to the paper work he would require a physical which we paid for and did so he could take the dive class and be able to enjoy the sea trek with our entire family. We arrived early (with all the paperwork they sent and said to bring) excited looking forward to our day, the snorkeling, sea trek and cabana we rented for the day....only to have our son denied the opportunity to sea trek....even though we answered every question correctly and provided the documentation they required to do the excursion. I showed them the papers they sent, I showed them the dive physical and the fact we just completed a 3 day dive course.....they still refused to let him participate. We opted to come here instead of another day of fabulous diving and spent enough here for a 2 tank dive for all 4 divers.....ridiculous.....if you are not going to allow someone with certain conditions to do the excursions, you need to state it in your paper work. We spent 980 dollars to reserve our day and excursion. What a shame. The cabana was nice, the food was hot and plenty of it, the snorkeling was ok.....not as good as others have stated, but we have also snorkeled several times in Aruba that are not as open to rough water. We enjoyed the cabana and food, but having been denied the opportunity to do what we went there for put a damper on the entire day. They refunded the sea trek money, but that did not allow us to alter our plans and go diving or do other excursions we would have done instead of coming here. So we still wasted 735 dollars to sit in a nice cabana and eat. Extremely disappointing.....won't come back here. If you do come, spend the extra and get a cabana.
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