Dear Creeson
Thank you for taking the time to share your feedback. We regret the inconvenience you experienced during your recent visit. As per the Estate policy, access requires you to have a valid car disc as well as valid licence for security reasons.
To ensure you were not inconvenienced further, we offered a shuttle service to bring you to the hotel to accommodate your visit. We apologise if this solution did not meet your expectations.
Your comments are valuable to us, and we will use them to improve our communication and service.
Warm Regards
Anisha Mambudzi
Deputy General Manager