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All reviews golf cart death valley beautiful hotel an oasis palm trees highly recommend staying here the main hotel national park our night stay pool area shared balcony dining room is furnace creek salt flats beautiful pool non existent limited menu
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Reviewed 26 April 2021

Options for lodging in Death Valley are very limited. The Inn looked very nice and overall, the property is beautiful. The gardens and pool are great. The staff were not rude but they definitely did not go out of their way to be friendly or overly welcoming. We booked a King bed with a hillside view. The room itself was clean but it is not very functional. There is not a ton of space for your luggage. Housekeeping was on hold due to COVID but you could request clean towels if you wanted. The bathroom, again clean and pretty, but not functional. The sink was designed so that you couldn't really place anything on it. It sloped toward the drain so even the bar of soap often ended up in the sink. Not much room to put anything in the bathroom. There was no cold water either. For food, they did offer inside dining at the dining room and you needed reservations for that. You could get food and bring it back to your room. We called and called and called to order food, but no answer. Ended up going to the front desk about this and was directed to the bar to order food. When we checked in, we were provided with the dinner menu and asked for the breakfast and lunch ones also. However, there is also a bar menu which has decent options for the price. Food - again, not many options so you are kind of stuck with what they have. The dinner menu at The Inn is limited and incredibly expensive. I don't mind paying for the food if it is good. What we got was absolutely not worth the price. We paid over $40 for mahi mahi (tough) and a side that was not big at all. But - the charcuterie plate from the bar menu was $18 and totally worth it. It lasted us two days. I would also suggest that you check out the dining options at The Ranch instead of what is offered at The Inn. Still a limited menu but not as expensive and the food was better there and the portion sizes were normal. The General Store is also located at The Ranch and they have some packaged sandwiches and salads. Back to The Inn - overall, there seemed to be a a lack of communication and signage. At the price you are paying, they could make an effort to appear to want to help you. For example, as you are eating a lot of meals in your room, the trash builds up. No housekeeping. It was a bit gross after a few days. Some information on where to dispose of your food containers would have been welcomed. The location of the ice machine (not provided on the info you are given at check in) would also have been welcomed. It seems that you are stuck with the sub par level of customer service they are providing while at a large cost for the room. Definitely room for improvement. But again, limited options in this National Park.

Date of stay: April 2021
    • Sleep Quality
    • Cleanliness
    • Service
Thank sginmd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Israel R, Other at The Inn at Death Valley, responded to this reviewResponded 28 April 2021

Greetings Sginmd,

We appreciate your feedback.

I would suggest the to try the Ranch in your next visit to Death Valley for the room space and amenities you enjoyed.

Unfortunately, we are not offering Stay over service from housekeeping due to Covid. However, we do have staff available to replenish and remove your trash.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 April 2021

Expected a better than average experience for this caliber of National Inn.
Sadly, did not meet my expectations and it was not due to the pandemic.
There seems to be a lack of commitment to basic customer service, a "not my problem" attitude.
Food service is lackluster, not too many choices. If one is at the resort for more than a few days, the choices become boring with little variation. Since there are few other options in park, may be little motivation.

Stayed in a casita that was beautifully appointed. A golf cart is provided to get to and from the room.
The pool area is lovely and over-crowded on busy weekends. Trying to get a lounge chair is a competitive sport!

Wait staff seems a bit harried; the towel attendant couldn't care less if you had a towel.

In all, the Inn is lovely but the service is lackluster. I hope it was just a case of end-of-season staff weariness or ??. Many of the staff had ready for their next "gig" at another National Park as part of Xterra personnel.

Date of stay: April 2021
Review collected in partnership with this hotel
Thank pokeyelaine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 April 2021

Our stay at Oasis Inn in Death Valley was far below expectation even considering the necessary accommodations for the Covid pandemic. Prices were just as high for room and food as always, but there was no housekeeping (understandable), dining was a poor experience with poorly designed box dinners and so so service.

Date of stay: April 2021
Review collected in partnership with this hotel
Thank Richard G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Israel Rodriguez, Other at The Inn at Death Valley, responded to this reviewResponded 15 April 2021

Greetings Richard,

We appreciate your feedback and understanding the Covid procedures. Inyo County has officially moved to Red tier on April 13th. We will finally be moving to 25% in door dining. Until the tiers are moved up we will not be allowed to clean occupied rooms.
Thank you again for understanding we respect the county's regulations.

Best regards,
Israel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 April 2021

Every single staff person we met was helpful and very friendly. The food was delicious served outside with strict COVID protocols. The room was spotless with everything we needed. The grounds are beautifully kept and provide a wonderful respite from the desert heat. BEing in the park truly enhanced our experience of the magnificent Death Valley.

Room tip: Rooms 228 and 229 have a lovely view with a balcony
Date of stay: April 2021
    • Location
    • Cleanliness
    • Service
Thank Pamela M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Israel Rodriguez, Other at The Inn at Death Valley, responded to this reviewResponded 15 April 2021

Greetings Pamela,

Thank you for your kind words. Our main focus has been the experience.

Best regards,
Israel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 April 2021

The Inn is beautiful in its setting. Casitas are a wonderful option for families. But many of the venues were not fully operational because of pandemic restrictions. (The Visitor Center at Furnace Creek was not open.) None of the dining venues served indoors, even with separation. The meals offered at The Oasis were not up to par and were served in cardboard boxes. Don't go if you want a level of comfort and luxury. But of course the outdoor experiences in DV make the inconveniences worth it, if you're willing to pay a huge premium.

Date of stay: April 2021
Review collected in partnership with this hotel
Thank BobbeC4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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