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All reviews hakata station underground passage convenient location excellent location minute walk walking distance restaurant reservations japanese breakfast decent size lots of shops stayed for nights twin room concierge shopping serena luggage train
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Reviewed 11 March 2020 via mobile

Deer 日航福岡ホテル staff !
hotels staffs is every times good
優しい街 !
優しいくしてくれる人たち!
又、今年も 天神祭り !
ウィルス負けずにね!
いつもありがとう!
thanks 日航福岡hotels staff
I come back this year !
see you again !

Date of stay: May 2019
Trip type: Travelled with friends
Thank 和田高明
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
中田 勉, 支配人 at Hotel Nikko Fukuoka, responded to this reviewResponded 12 March 2020
Google Translation

福岡へのご旅行にホテル日航福岡をご利用くださり、誠にありがとうございます。またご丁寧にご感想をお聞かせくださいましたこと、重ねまして御礼申し上げます。
この度は福岡の街を大いにお気に召していただけましたご様子、大変うれしく拝見いたしました。
ホテル日航福岡は、いつお越しいただきましても安心、快適にお過ごしいただけるホテルとなりますよう、全館一丸となって誠実に努めてまいりますので、また福岡へお出掛けの際にも、是非ホテル日航福岡をお選びくださいますようお願い申し上げます。
お客さまのご来館を、スタッフ一同お待ちいたしております。

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 February 2020

Stayed there for 6 nights in Luxury Double Room.
Bathroom is a bit outdated but I like how they change the shower curtain every single day.
Room look older than the picture but hotel is situated in a very good location.
Near the train station and just 2 stations away from the airport.
Super clean like most of the other hotels in Japan and staffs are super nice and polite.
Nice simple high quality breakfast with decent food choices.
Will definitely come back and stay there.

Date of stay: December 2019
    • Value
    • Sleep Quality
    • Service
1  Thank stefi88898
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 21 January 2020

We spent four nights there. We love it. If we come to Fukuoka again, we definitely will stay there again.
Pros:
- Excellent location: near hakata station (a hub for high-speed trains, trains, underground, etc.). You can go down the special elevator to the basement floor, and from there, walk through underground pathway to Hakata station (which is perfect during Winter/ rain).
- If you want to rent a car, you can walk from the hotel to Orix car rental for only 5 minutes.
- Room: quiet and clean. We think it is quite spacious.
- Excellent service for all staffs (front, concierge, reception, etc.)
- Breakfast: a good varieties, lots of veggies and fruits

Con: a constructive feedback for the Management
- The only thing we found it annoying is the long queue of Breakfast for Serena Restaurant (not a lot of people are eating at Japanese Restaurant for breakfast). There were two days that we had to wait more than 30 minutes. Thus, I think the Top Management should do something about it e.g. on the day that there are a lot of customers, please arrange it a way that you can accommodate your customers to eat Serena (e.g. convert other restaurant with the same type of food).

Room tip: High floor room is very quiet
Date of stay: January 2020
    • Value
    • Rooms
    • Service
Thank Viset
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 9 January 2020

Stayed for 3 nights during my family vacation in December. Expensive rate for twin room in an old hotel that is due for extensive refurbishment. Poor guest service. Non existent concierge desk with front desk staff offering little or no help for sightseeing enquires.

Date of stay: December 2019
Trip type: Travelled with family
Thank freddys888
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 24 December 2019

Stayed at the Hotel Nikko Fukuoka for 5 nights in mid-December. My first experience with the Hotel Nikko chain. It was a comfortable, clean, well-run property...somewhat outdated stylings, but I don't care about that. The breakfast buffet was good, though not memorable. Unfortunately there were also some annoyances - chiefly the extra charges for use of hotel gym/swimming pool. I am not accustomed to this at all, so did not use the facilities despite having planned to exercise daily. I wish that this had been clearer during the booking process so that I might have made a different selection. The WiFi connect in our room was also somewhat unstable. Otherwise, everything else about our stay was fine. The hotel is about a 5 minute walk from JR Hakata station...in fact you can make your way underground, but I found the route confusing and preferred to walk outdoors. If you are a first time tourist visiting Fukuoka, I would recommend the Tenjin area as a somewhat more interesting area from which to explore.

Date of stay: December 2019
    • Value
    • Rooms
    • Service
Thank amirhk
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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