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Reviewed 24 November 2019

We stayed 2 nights in a Triple room, good for family with 1 elementary school kid and 1 secondary school kid like us.
Room is clean and toilet is big enough, but without bathtub.
Car park only allows small car (below 1.55m) so we have to park nearby.

Date of stay: November 2019
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank ABBHK
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
HAKATATOKYUREIHOTEL, フロント at Hakata Tokyu REI Hotel, responded to this reviewResponded 3 December 2019

Dear ABBHK ,
Thank you for choosing The HAKATA TOKYU REI HOTEL for your recent stay in our area and complementing our service.

We provide two different types of bathroom and we mainly offer multi-function shower rooms without a bathtub. However the other is a type of modular bath with two-way function shower. We hope you had relax with the bath time.

Thank you again for the 5-star rating and sharing your experience of the stay on Trip Advisor.
We are looking forward to seeing your next stay.

Best regards,
Front desk Yamasaki

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 October 2019

Staying in this hotel was a disappointment. It is not well sign posted and easily missed in the dark or rain. There is no provision for safe access to the hotel entrance across the road. The space in the small room is not efficiently utilised - I don’t want to see a rubbish collecting vessel at the bedside. The room could certainly benefit from updating, walls are scratched and with marks; shower has what appeared to be rust or mould.
The worst thing was Wi-Fi, on and off, I had to log on all the time. “Free” tea / coffee is available after 3:00 pm and “free” water was provided only on arrival. The sign “Make my room” is missing the word “Please”.
All in all, pretty poor value for money, $667.05 for two nights.

Date of stay: October 2019
Thank W5818BTnina
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
HAKATATOKYUREIHOTEL, フロント at Hakata Tokyu REI Hotel, responded to this reviewResponded 21 October 2019

Dear Mr/Ms W5818BTnina.

Greeting from Hakata Tokyu REI Hotel.
Thank you for sharing your constructive feedback of us.

We apologized to hear your comments.We would have much preferred your visit was memorable for all the right reasons.We will review your points with our executive staff.
Thank you for taking your time to share it.
We hope that you will return to visit us again soon and we all looking forward to serving you in one day in the future.

Best Regards.
Inoue

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 October 2019

Exept one person nobody speaks English at the Réception desk . Our room was paid per advance and to get a breakfast we had to pay before it without any possibilties to add it on the bill . We were treated like gangster without any confidence for us . The only hotel in the world with those stupid rules. The only lady speaking english at the reception desk had no sense of customer . She act like a little chief who wants to show her autorithy . She should join the army but not seeing customers . So we left your hotel without breakfast and we spent our money else where . First time ever that we face a problem in a Japanese hotel.

Date of stay: October 2019
    • Sleep Quality
    • Cleanliness
    • Service
Thank Herialk
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
HAKATATOKYUREIHOTEL, Front desk at Hakata Tokyu REI Hotel, responded to this reviewResponded 4 October 2019

Dear Mr/Ms Herialk

Greeting from Hakata Tokyu REI Hotel.

Thank you for taking time to share with us your review and it is unfortunate to know of the unpleasant experience you had during your stay.

We have apologized to you for that due to the ongoing breakfast payment system and we are disappointed to learn that your stay with us had been less than perfect and would like to apologize for the shortfall and inconvenience caused.
Our team and I will work together on the lack of service you are emphasizing and make sure that the same mistakes are not repeated.
We will constantly strive to maintain the highest standards of comfort and experience possible for all guests.
Please be informed that we have taken measures to improve ourselves and we are truly grateful for your feedback.

We hope that we can convince you to change your mind about another visit to our property.

Best Regards,
Song

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Reviewed 3 October 2019 via mobile

We booked this hotel to end our 15 day stay in Japan. We are very disappointed. The reception is of poor quality. The rooms were already paid and we just had to set the breakfasts. Can not get breakfast by paying at check-out. They follow you and this is ultimately the only hotel of our stay where the customer is viewed with suspicion.

Date of stay: October 2019
Trip type: Travelled with friends
2  Thank Drine1010
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
HAKATATOKYUREIHOTEL, Front desk at Hakata Tokyu REI Hotel, responded to this reviewResponded 4 October 2019

Dear Mr/Ms Drine1010

Greeting from Hakata Tokyu REI Hotel.

Thank you very much for staying our hotel by traveling with your friend, and we would like to apologize for not providing you with the perfect service during your stay at our hotel.
Your feedback is important for us as we constantly strive to improve our product and services to ensure a comfortable and fulfilling stay for our valued guests.

We hope that we can convince you to change your mind about another visit to our property.

Besr Regards,
Song

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 September 2019

I stayed in this hotel for 1 night on the first day of my birthday trip, which was 2 days before my birthday. We check-in in the very late evening and the 2 ladies at front desk who did the check-in surprised me a lot. I forgot to ask for their names but I would like to say a big thanks to these 2 beautiful ladies! I didn't expect the birthday surprise and their heartwarming actions made my day!
Besides the two ladies, all the staff were friendly and nice. The hotel is located conveniently and it takes approximately 5 minutes walk only to the JR Hakata station ,restaurants and shops. The room looks new and the bathroom is spacious compared to other hotels in Japan. This hotel will definitely be my first choice if I visit Fukuoka again.

Date of stay: September 2019
    • Value
    • Cleanliness
    • Service
Thank hayleyleung
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
HAKATATOKYUREIHOTEL, Front desk at Hakata Tokyu REI Hotel, responded to this reviewResponded 17 September 2019

Dear Mr/Ms hayelyleung

Greeting from Hakata Tokyu REI Hotel.
Thank you for taking the time to share your experience in Hakata Tokyu REI Hotel.

Thank you for choosing our hotel on a special day.
We're very happy that you're happy with our little surprise and your happy heart has been passed on as well.

We are going to upgrade our breakfast menu, Therefore we recommend it if you come again next time.
We look forward to you once again during your next stay with us.

Thank you.

Best regards,
Song

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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