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All reviews train station underground shopping prime location tenjin area hotel lobby is complimentary water coffee machine spacious room solaris mall floor elevator japan shoppers yen
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Reviewed 17 February 2020 via mobile

It's located in Solaria Plaza shopping mall. Reception is located on the 6th floor. Not all lifts brings u to the hotel so u need to navigate abit. It's also conveniently located above Tenjin underground shopping so it's really a bonus for shoppers. The room also provides two types of pillows - hard n soft. The room looks new and nicely decorated. The size is comfortable for Japan. Excellent noise isolation. Staff is immaculately polite. The hotel is also just next to the bus terminal.

Date of stay: February 2020
Trip type: Travelled as a couple
2  Thank zacc353
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Explorer807557, Guest Relations at Solaria Nishitetsu Hotel Fukuoka, responded to this reviewResponded 11 March 2020

Dear Mr./Ms. zacc353

Thank you very much for staying at Solaria Nishitetsu Hotel Fukuoka and taking your time to write a review about your recent stay. Your kind comment is very much appreciated. We are also pleased to know that you were satisfied with the location. It is great access to Hakata station, Fukuoka Airport and various sightseeing spots, for example, Dazaifu and Yanagawa. We are looking forward to welcoming you again on your next adventure in Fukuoka. Again, our sincere thanks for the comment you gave us!

Sincerely yours,

Masako Nakagawa
Guest Relations
Solaria Nishitetsu Hotel Fukuoka

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Reviewed 9 February 2020 via mobile

The decoration of the hotel is quite nice (included the hotel room and lobby). Have coffee machine and complimentary water.
The location is very convenient, next to train station and shopping malls, recommended!

Date of stay: February 2020
Trip type: Travelled as a couple
Thank katrina2627
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Explorer807557, Guest Relations at Solaria Nishitetsu Hotel Fukuoka, responded to this reviewResponded 11 March 2020

Dear Mr./Ms. Katrina2627

Thank you very much for your recent stay and taking your time to write a review about your experience at Solaria Nishitetsu Hotel Fukuoka. We sincerely appreciate your fabulous feedback.
Our hotel is located in the central area of Fukuoka City and great access to shopping malls, popular restaurants and various sightseeing spots.
We truly hope to welcome you back on your next visit to Fukuoka.
Again, thank you very much for your valuable review!

Sincerely yours,

Masako Nakagawa
Guest Relations
Solaria Nishitetsu Hotel Fukuoka

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Reviewed 3 January 2020

We stayed here at family room #1508 for 6 nights. The hotel is located inside the Solaria Plaza mall building at the Tenjin area and is very near the Tenjin train station, many restos and a Lawson convenient store. Mitsukoshi dept store is at adjacent building, Iwataya dept store is right across while Daimaru dept store, Don Quijote store and Bic Camera are just nearby. From the airport bus stop, the hotel lobby is on the 4th floor while from the mall, it is on the 6th floor. Just like most Japanese hotels, the staff are very courteous and rooms are kept clean. The room is conveniently less than 10 steps away from the 15th floor elevator. The toilet is separated from the shower/bath room which is strategically thoughtful for a family room wherein 4 family members are staying to minimize waiting time. The floor tiles at the shower/bath room are non-slip. Everything is good for this hotel except its room rate/price (Y24,000 a night is expensive for us) and very hard pillows which prevented us from having good sleep every night.

Date of stay: December 2019
Thank Tyrone64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Explorer807557, Guest Relations at Solaria Nishitetsu Hotel Fukuoka, responded to this reviewResponded 11 March 2020

Dear Mr./Ms. Tyrone64

Thank you very much for choosing to stay at Solaria Nishitetsu Hotel Fukuoka and taking your time to write your feedback.
We are very happy to hear your high satisfaction about location and your room.
However, we were very sorry to hear of your dissatisfaction with you couldn't get other pillows.
You can choose other pillow in your during stay. Sorry for our poor information.
We truly value your comments. We sincerely appreciate your fabulous feedback.
We look forward to having an opportunity to see you again!

Sincerely yours,

Masako Nakagawa
Guest Relations
Solaria Nishitetsu Hotel Fukuoka

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Reviewed 3 December 2019 via mobile

The management of this hotel is greatly lacking in customer service skills. Overpriced and unfriendly hotel overall. There are too many other very professionally run hotels in Fukuoka for a lot less money than this one.

Date of stay: January 2019
Trip type: Travelled solo
1  Thank kirkc888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Explorer807557, Guest Relations at Solaria Nishitetsu Hotel Fukuoka, responded to this reviewResponded 1 April 2020

Dear Mr./Ms. kirkc888

Thank you very much for choosing to stay at Solaria Nishitetsu Hotel Fukuoka.
We are very sorry that we were not able to offer you commensurate guestroom and service skills which commensurate with your expectation. We truly value your comments.
We sincerely hope that your future visits to our hotel will be more memorable trip.

Best regards,

Masako Nakagawa
Guest Relations
Solaria Nishitetsu Hotel Fukuoka

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 November 2019 via mobile

The check-in process is smooth and fast. Although check-in time is 3pm, we got our room at 1pm. The hotel is smacked in the middle of Tenjin so there is food everywhere. The room is clean and well-maintain. It is small though but still comfortable for our family of three. Only grip is that front desk staff were not as helpful as they could be because of the language barrier. Overall, this is a great place which I would recommend.

Date of stay: November 2019
Trip type: Travelled with family
Thank Orchid_fever
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Explorer807557, Guest Relations at Solaria Nishitetsu Hotel Fukuoka, responded to this reviewResponded 1 April 2020

Dear Mr./Ms. Orchid_fever

Thank you very much for choosing to stay at Solaria Nishitetsu Hotel Fukuoka.
We are are very happy to hear your high satisfaction about location and your room.
However, we were very sorry to hear of your dissatisfaction with our English skills and service.
We will continue our effort to provide the best service for our guests.
Again, our sincere thanks for the comment you gave us. We truly value your comments. We sincerely hope that your future visits to our hotel will be more memorable trip.

Best regards,

Masako Nakagawa
Guest Relations
Solaria Nishitetsu Hotel Fukuoka

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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