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All reviews canal city shopping mall the club lounge hakata station nice bathroom hotel is located food stalls walking distance tenjin area hotel room convenient location buffet breakfast room size is concierge japan yatai tub
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2 - 7 of 1 694 reviews
Reviewed 16 June 2020 via mobile

This hotel has none of the Grand Hyatt qualities that you may have come to expect. It is at its best a dated and neglected Hyatt Regency.

No bellman, staff struggles with even the most basic English, most of the outlets still closed including the club lounge, slow internet etc.

The rooms and suites are very dated, and the bed was rock hard. AC worked, however.

Sad to see Hyatt allowing this quality level hotel to carry their flag.

Date of stay: June 2020
Trip type: Travelled on business
4  Thank LoyaltyLobby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
グランド ハイアット 福岡 広報担当マネージャー, マーケティング at Grand Hyatt Fukuoka, responded to this reviewResponded 30 June 2020

Dear LoyaltyLobby,
Thank you very much for having chosen to stay at Grand Hyatt Fukuoka and sharing your experience with us. First of all, we are very sorry to hear that we were not able to offer you services and facilities which commensurate with your expectation. We truly value your feedback and will do our utmost to improve our guestroom quality and services. We sincerely hope your future visit to Grand Hyatt Fukuoka will be under more memorable circumstances and we look forward to the opportunity of providing the high standards of service which you both deserve and expect.

Grand Hyatt Fukuoka

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Reviewed 19 March 2020

I stayed in a room with King bed with my wife and 4-yr old son. The room was big by Japan standards but the bed was crowding up against the 2 chairs and side table. The hotel is located right in the Canal city shopping mall so it was very convenient for shopping and eating. The main train station Hakata was nearby and the Tenjin area of downtown Fukuoka was just a few bus stops away. Although it is pricey, Grand Hyatt is a good place to stay.

Date of stay: May 2019
    • Value
    • Location
    • Service
Review collected in partnership with ASUS 12 W8 IE Bookmark
Thank Ken_Ip_in_SG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
グランド ハイアット 福岡 広報担当マネージャー, マーケティング at Grand Hyatt Fukuoka, responded to this reviewResponded 25 March 2020

Dear Ken_Ip_in_SG,
Thank you very much for having chosen to stay at Grand Hyatt Fukuoka and sharing your experience with us. We are very pleased to hear that you liked our location. Since our hotel is also close to many historical temples and shrines in Hakata, we hope you will have enough time to visit them next time. We are all looking forward to welcoming you and your family back to our hotel in the near future!

Grand Hyatt Fukuoka

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Reviewed 1 February 2020

A super lovely hotel, close proximity to the international airport and conveniently located next to Canal City and the famous outdoor food street! what more can i ask for?

hotel staff are friendly and always cheerful!

Date of stay: January 2020
    • Value
    • Sleep Quality
    • Service
2  Thank Joanna_vigate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandHyattFuk_Mktg, 広報担当マネージャー at Grand Hyatt Fukuoka, responded to this reviewResponded 6 February 2020

Dear Joanna_vigate,
Thank you very much for having chosen to stay at Grand Hyatt Fukuoka! We are very pleased to read your feedback and very much looking forward to welcoming you back to our hotel when you visit Fukuoka next time.

Grand Hyatt Fukuoka

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Reviewed 28 January 2020 via mobile

Wish we could stay longer

From Check- In to Check-out, everything is good

Room is spacious, comfortable and complete ammenties.

Only complaint is that the room can be brighter

Breakfast have good selections of western and Japanese

Attached to FuKoaka largest Mall, means Shopping and easy access to all your needs.

Date of stay: January 2020
Trip type: Travelled with family
1  Thank RobertChew-MY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandHyattFuk_Mktg, 広報担当マネージャー at Grand Hyatt Fukuoka, responded to this reviewResponded 30 January 2020

Dear RobertChew-MY,
Thank you very much for your recent stay with us and taking your time to write your feedback! We are very pleased to hear that you enjoyed staying with us. Regarding your comments for lighting in guestrooms, we will consider them for future improvements. We are looking forward to welcoming you back to our hotel I the near future!

Grand Hyatt Fukuoka

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Reviewed 22 January 2020

Stayed for 4 nights just before Christmas. Location by the water was pretty convenient, and there is a convenience store just across the street for any late night needs. Our room faced the inner fountain courtyard of Canal City, which meant we heard periodic music on the hour as the fountain show played.

The size of the room was OK considering we were in Japan and didn't have a lot of luggage. The bathroom was of good size, with a large shower area next to a reasonably-sized bath tub.

Would certainly look at staying here again.

Date of stay: December 2019
    • Rooms
    • Cleanliness
    • Service
2  Thank Peech
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandHyattFuk_Mktg, 広報担当マネージャー at Grand Hyatt Fukuoka, responded to this reviewResponded 30 January 2020

Dear Peech,
Thank you very much for having chosen to stay at Grand Hyatt Fukuoka and taking your time to write your feedback! We are very pleased to hear that you enjoyed staying with us. Very much looking forward to welcoming you back to our hotel when you visit Fukuoka next time!

Grand Hyatt Fukuoka

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