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6 - 11 of 281 reviews
Reviewed 13 July 2018

The staff are not helpful. No smile to customers at all, only use single English word when talking to customers. Not the normal Japanese-style service you expect to get in Japan.
I was asking for help in translation in the front desk at night (when there was no one else needed help), the manager asked the staff to leave me alone while she was helping me.
Then I asked him instead but his English is poor. I asked him to make a phone call for us, he was not helpful at all.
The room is small, cant even open our suitcases in room.
Hot spring is small and crowded.
Need to walk around 10 mins to reach the main station and shuttle bus is only available in the morning but not all day.

Date of stay: July 2018
  • Trip type: Travelled as a couple
    • Value
    • Rooms
    • Service
4  Thank PennyS1697
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
dormyinnpremiumhakat, フロント オフィス マネージャー at Dormy Inn Premium Hakata Canal City Mae, responded to this reviewResponded 13 October 2018

Thank you for staying with us.
We would like to applogize for bad service we did.
Some staff speak English and Korean but it's not all of us, so we are manage to help foreign customers not to annoy.
We feel we should educate to our staff more.
We keep tyring to be more comfortable and friendly hotel than now.
If you visit Japan next time, please choose Dormy Inn Hotels again.
Thank you.

Mrs. Motoda
assistant manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 June 2018

Long walk from Hakata station - We took the train from Fukuoka International Airport to Hakata station. Caught in the rain, and with our luggages, it took us about 20 mins or slightly more to arrive at Dormy Inn Premium Hakata Canal City. Rained a few days during our May 2018 stay in Fukuoka, and had to buy umbrellas. When we left, we asked the hotel reception to book a taxi for us, paid 1,500 yen from hotel to airport.
Hotel is right next to Canal City. Can't miss it as you will be greeted by a huge Uniqlo sign at the traffic junction. But note all shops close by 9pm. Hotel room was nice and larger than expected, was clean with comfortable beds. Provided : free wifi, ionizer, complimentary water and bath items. Rooms were cleaned every day and new towels provided. Sliding door separates bathroom from bedroom area. Hotel staff spoke good English and were helpful when we tried to ask for info on some tourist areas to visit.
Short walk around hotel to the yatai (only opens from 6pm), and several restaurants and bars. Note: popular restaurants need prior bookings. There are also lots of food places in Hakata station as well as along the way walking back to the hotel. Convenience stores are nearby as well.
Daily breakfast was a good spread though same every day. Also enjoyed the free ramen most nights starting from 9.30pm.
There is free shuttle (one way) from hotel to Hakata station. It would be nice if they also provide a return trip from Hakata station to Dormy Inn. There is a bus stop right in front of the hotel, bus no. 6 which goes to Tenjin station.
Overall, we enjoyed our stay at Dormy Inn and will definitely come back again.

Date of stay: May 2018
  • Trip type: Travelled with family
    • Value
    • Rooms
    • Service
2  Thank Weifong28
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
dormyinnpremiumhakat, フロント オフィス マネージャー at Dormy Inn Premium Hakata Canal City Mae, responded to this reviewResponded 13 October 2018

Thank you very much for taking your time to review.
We felt you enjoyed our hotel by this review.
Did you try the hot spring?
The hot spring is dug from 900 meters underground of Domy Inn Hakata Gion, our chained hotel.
And breakfast menu is changing season by season, so please try again when you come next time.
We are looking forward to seeing you again.

Mrs. Motoda
Front Desk

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Reviewed 21 May 2018

Hotel is located nicely between Hakata and Gion station, right next to Canal City. Plenty of things to do, to see, to eat, all in the close proximity while you can travel further via the local underground train. Hotspring is a great plus to relax after all the walking, though the area can be larger and the women side is always very busy at all hours.

Date of stay: May 2018
  • Trip type: Travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank DaveC-HK
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
dormyinnpremiumhakat, フロント オフィス マネージャー at Dormy Inn Premium Hakata Canal City Mae, responded to this reviewResponded 13 October 2018

Thank you for staying with us.
We really appreciate for your feedback.
As your message, we have have so many customers everyday.
You can check the congestion situation of hot spring and restaurant on TV in the room.
So when you visit our hotel next time, please ckeck it.
Thank you.

Kumiko Motoda
Front desk

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Reviewed 2 January 2018

We stayed here for 3 nights and was very happy with the location of the hotel. It was so convenient that we didn't have to drive out if we wanted food or to do shopping. The rooms were slightly bigger than the other Dormy Inns that we've stayed which i guess was why it's called Premium and we had the free ramen on 2 of the 3 nights we were there and enjoyed the onsen every night. Will consider staying here again.

Date of stay: December 2017
  • Trip type: Travelled with family
    • Location
    • Cleanliness
    • Service
1  Thank Stingrui11
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
dormyinnpremiumhakat, フロント オフィス マネージャー at Dormy Inn Premium Hakata Canal City Mae, responded to this reviewResponded 6 January 2018

Dear customer.

Thank you for stayed at Dormy inn Premium Hakata Canalcity.
We are glad to hear that you enjoyed this visitig at our hotel.
Our hotel is next to the shopping center called Canal City.
Therefore, many tourists use it.
Free soy sauce noodles are made every night from 9.30 am to 11 o'clock.
It is very popular among foreigners.
Thank you for your advice.
We hope to you will stay our hotel again, if you have any plan visit Fukuoka next time.

Best regard
Front desk
Kawakami

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Reviewed 29 October 2017 via mobile

Excellent location for visitors of the night markets and canal city. Having the onsen is fantastic. A little dated but overall great value. Would certainly recommend for the modest budget traveller. Just hope the can update a few bit and pieces in the rooms.

Date of stay: October 2017
Trip type: Travelled as a couple
2  Thank Chris M
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
dormyinnpremiumhakat, フロント at Dormy Inn Premium Hakata Canal City Mae, responded to this reviewResponded 1 November 2017

Dear customer.

Thank you for stayed at Dormy inn Premium Hakata Canalcity.
We are glad to hear that you enjoyed this visitig at our hotel.
Exactly, Acess is very good for the customer which go to Hakata station, Tenjin station and Nakasu. There is a bus stop just front of our hotel. So it's very convenience for visitor we think.
Then, about room, we think so too. We need to update it. We will discuss about it as soon as possible. Thank you for your advice.

We hope to you will stay our hotel again, if you have any plan visit Fukuoka next time.

Best regard

Front desk KIKUKAWA

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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