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Reviewed 6 December 2019 via mobile

Stay in new otani for 4 nights. Not a bad hotel. Although it is not new but it is clean. Room is huge like any other hotels in the world. Plenty of amenities and addition things such as ironing board, international adapter and weighting can be borrow for free.
Breakfast is good but the menu didn't change throughout my stay. Bathroom and toilet is big. However, the only issue us language barrier. They have difficulty to understand English but they tried their best to understand us and very courteous.
And hotel.in Fukuoka are very strict with their check in time that is 2pm.
In term, of location, a slight out from tenji shopping, canal city and hakata but walkable by foot in 15-20 minutes. There are two big gloceries supermarket next to the hotel. Plenty of restaurants choices. Easy access to airport as airport bus is just next to the hotel and metro as it is just in front of the hotel. We took the airport shuttle bus to airport and it is very easy as u just get on the bus take a coupon and pay as you exit and it cost 280 yen only.

However, if I am going to Fukuoka again, I may not stay there again as I prefer to stay in hotel next to a shopping center. The best option is to stay neear to the hakata station as there are many shoppings including daiso and sushi train restaurants nearby.

Date of stay: November 2019
Trip type: Travelled on business
2  Thank Tiong15
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
hotelnewotanihakata, マネージャー at Hotel New Otani Hakata, responded to this reviewResponded 6 December 2019

Thank you for staying with us and taking the time to write such a detail review.
We are pleased to hear that you were satisfied with our amenities and rental items. In addition, we appreciate your feedback towards our breakfast and our language skill. It is through comments such as yours that we are able to improve our service and to meet our guests’ expectations.
Extension of Fukuoka City Subway will be completed around 2022. After that, it will be more easier to access to our hotel from Fukuoka Air Port.
We hope you also enjoy next trip to Fukuoka.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 November 2019

My husband and I stayed one night to celebrate my birthday we were not dissapointed the hotel was clean & modern, spacious room polite staff & excellent service Otani Hotel has 4~5 restaurant to choose from. This hotel location is very convenient 10~15 walk to Tenjin underground Shopping Mall, Museum, Shrine & Temple nearby,Local & Shinkansen Bullet train, Bus stops are not very far.

Date of stay: December 2018
    • Location
    • Rooms
    • Service
1  Thank 87jennifer
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
hotelnewotanihakata, マネージャー at Hotel New Otani Hakata, responded to this reviewResponded 29 November 2019

Thank you for staying with us and taking the time to write this review. We are so glad to want to hear that you are satisfied our room and service. Therefore, we also would like to say happy birthday to you. In order to offer comfortable stay, we will do make much effort to improve our service quality. As you say, our hotel stands near the subway station. So it is very conveniently located for shopping and sightseeing.
Hope this year brings you lots of happiness and good health. We are looking forward to seeing you again.

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Reviewed 7 November 2019

The New Otani is a good quality hotel which is entrally placed within easy walking distance of the Tochoji, Shofukuji and Jotenji Temples. It is also close to the main station and plenty of shops & restaurants. Therefore it is ideal for tourists.
As everywhere in Japan the bedroom was on the small side with limited storage, based on other reviews I think we may have been lucky and got a refurbished room because I couldn't find any fault with the furniture and the bed was comfortable.
The bathroom was immaculately clean with good quality toiletries, a powerful shower and nice towels.
The restaurant for breakfast wasn't too big so queues formed but the staff were very efficient and it didn't take long to get seated. There was a reasonable buffet selection and eggs could be cooked to order (although my omelette was undercooked).
Overall we enjoyed our stay and would book again.

Date of stay: October 2019
    • Location
    • Sleep Quality
    • Service
Thank LichfieldBoy
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
hotelnewotanihakata, マネージャー at Hotel New Otani Hakata, responded to this reviewResponded 8 November 2019

Dear LichfieldBoy
Thank you very much for taking the time to share your review with us. We are grateful to read that you enjoyed the location and rooms of our hotel. In addition, we appreciate your feedback on the breakfast restaurant experience about an omelette. It is through comments and messages such as yours that we are able to improve our services to meet and exceed all of our guests’ expectations.
We look forward to seeing you again in the future.

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Reviewed 7 November 2019

This hotel is great. We arrived at 10.30am although check in was not until 2pm we could store our bags and start exploring. Please note like everything in Japan if the check in time says 2pm then it is exactly that however every hotel we stayed in were happy to store our bags so we could get out.
The hotel is very well located in the centre of Fukuoka and easily accessible for both bus and subway trains.
The rooms are nice and comfortable and of a decent size. Storage can be a bit limited for a longer stay.
Over all a great experience.

Date of stay: October 2019
    • Value
    • Sleep Quality
    • Service
2  Thank nickgoodfellow458
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
hotelnewotanihakata, マネージャー at Hotel New Otani Hakata, responded to this reviewResponded 8 November 2019

Thank you for staying with us and taking the time to share your review with us.
We are also able to keep your luggage until you leave the hotel. Therefore you could enjoy sightseeing or shopping after you check out.
We hope to see you again here in Hotel New Otani Hakata.

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Reviewed 5 November 2019

Brief 2 night stay at this hotel, used as base for travelling to rugby games in Oita. As with most Japanese hotels, room consisted of 2 single beds. Room had air conditioning, hairdryer, safe and fuly stocked bathroom toiletries. Had a good buffet breakfast in the Greenhouse restaurant. Handy 7/11 just around the corner. Hotel bar downstairs in cellar.

Date of stay: October 2019
    • Value
    • Rooms
    • Service
2  Thank SCC69
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
hotelnewotanihakata, マネージャー at Hotel New Otani Hakata, responded to this reviewResponded 6 November 2019

Thank you for staying with us and taking the time to write this review.
We are so pleased to hear that you were satisfied with our breakfast.
We hope to see you back at Hotel New Otani Hakata on your next trip to Japan.

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