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Reviews (483)
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All reviewsjapanese stylegarden viewbutler servicesashimihi teajapanese hot springevery inchliving roompublic bathhotel restaurantprivate hot springtaipei cityresting areabeitou stationhot spachecking outconvenient location
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2 - 7 of 483 reviews
Reviewed 10 March 2018

1st time in Kagaya was with sister, niece and mom was a nice experience so booked again with husband this time. Hotel and room still doesn't disappoint as it brings you to Japan as soon as you walked in although you are only a 30 minutes subway ride from the center of Taipei. The onsen both in room and the public onsen for the hotel guests were very comfortable and leave you feeling relax and re-energized. Breakfast were your normal Japanese spread but less exciting then the last time when I stayed. The staff were all courteous and professional. I'd love to see the onsite shop sells more stuff onsen related like a true onsen resort would have.

Room Tip: higher floor with park view is nicer
  • Stayed: March 2018, travelled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank Mimi L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
部 行, 公關經理 at Radium Kagaya International Hotel, responded to this reviewResponded 23 March 2018


Dear Guest

Thank you for leaving this nice comment after your recent trip at our Hotel.
We are glad that we could exceed your expectations and would be very happy to welcome you back soon again.

Radium Kagaya Taipei

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 March 2018

This is one of my best lodging experience. My whole family, my wife and two sons, all loved it. We lived in a suite, not big, but you can feel the thought put into every inch of its space to maximize our comfort. The suite has a private hot spring Japanese style tub with wooden utensils. It has a bedroom with raised bed but my two sons insisted to sleep on the tatami in the living room. Great experience. If I go to Taipei again, I will definitely stay there.

  • Stayed: July 2017, travelled with family
    • Value
    • Rooms
    • Service
Thank Tom C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
部 行, 公關經理 at Radium Kagaya International Hotel, responded to this reviewResponded 23 March 2018


Dear Guest

Thank you for leaving this nice comment after your recent trip at our Hotel.
We are glad that we could exceed your expectations and would be very happy to welcome you back soon again.

Radium Kagaya Taipei

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 December 2017 via mobile

We stayed in the Radium Kagaya during our visit to Shin Beitou. Hotel is 10 mins walk from the MRT station. Check in process was smooth. The staff guided to our room and explained all the facilities. We had executive suite with open air hot spa room. Very nice and spacious room.
Wifi is working well. The minibar and mineral water bottles are complimentary. Welcome snacks are tasty. The view from the room is beautiful overlooking the beitou library and beitou landscape. We had 2 private hot spa ( one inside and one outside with open air). It is not a cheap room but worthwhile for money with these facilities. We are very happy with our stay.

Stayed: December 2017, travelled as a couple
Thank simon5813
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
部 行, 公關經理 at Radium Kagaya International Hotel, responded to this reviewResponded 4 January 2018

Dear simon5813

Thank you for leaving this nice comment after your recent trip at our Hotel.
We are glad that we could exceed your expectations and would be very happy to welcome you back soon again.

Radium Kagaya Taipei

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 November 2017

I stayed there from 21-23 September 2017 with friends on vacation. It was (as advertised) very Japanese style, staff very polite, courteous and thoughtful. We had dinner in the hotel restaurant and it was one of the best Japanese style crab hotpot dinner we've ever have. The hot springs baths in the hotel are nice, comfortable and not too crowded, I just wish they have more hot springs bath to choose. Also we would prefer a room on a higher floor but the room we had was also good and the tatami was very comfortable to sleep on. The hotel surroundings are very quiet and once you're in the hotel, you feel like in the Japan suburbs. Overall, this is a wonderful place to relax and de-stress.

Stayed: September 2017
1  Thank amy y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
部 行, 公關經理 at Radium Kagaya International Hotel, responded to this reviewResponded 6 December 2017

Dear Guest

Thank you for leaving this nice comment after your recent trip at our Hotel.
We are glad that we could exceed your expectations and would be very happy to welcome you back soon again.

Radium Kagaya Taipei

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 October 2017

Following are related to service:
1) Intrusive service: Too attentive service is an intrusion of privacy. This happens in both Dinner and Lunch,
2) Inflexibility: Anything that is not on the staff manual is a "no', "can't do", ...etc. This happens at check-in, dinner & breakfast, and just before checking-out.

Food quality:
Book the package directly at hotel which includes dinner: Both crab and prawn are way over cooked (like eating rubber and totally ruined the fine seafood). As for breakfast, food are over-cooked again.

Hotel itself: Way too small and non-spacious (unless one stay inside the room all the time). Simply lack of space.

Only good thing to mention is the room: It's spacious with view overlooking a park (and whole lot of other residences)

Room Tip: Avoid to minimise any disappointment.
  • Stayed: October 2017, travelled with friends
    • Location
    • Cleanliness
    • Service
Thank bill360
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
部 行, 公關經理 at Radium Kagaya International Hotel, responded to this reviewResponded 23 October 2017

Dear Guest,

We want to apologize for any inconvenience we may have caused you. We'd like to recommend you our Park Side View Suite, If you're kindly willing to give us another chance next time .

As always, we hope to have you as our guest in the future and appreciate you sharing your thoughts.

Sincerely,

Radium Kagaya International Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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