Dear Raquel, I am happy to report back to you regarding the service I received from your company during my transfer and pick-up from the Airport to my Hotel in Palma. The vehicle was clean and tidy and the driver was punctual, polite and very helpful at all times and was a credit to your company. My exit from the airport took over 30 minutes due to passport control and baggage collection delays, however your driver was very understanding and courteous during our drive. He could not have been more helpful during our transfers and his manner was exceptional each time we met.
May I also raise the way in which you have communicated the collection process as the instructions were very clear, response times between emails timely and the continuous updates [SMS] regarding our return journey pick up was not only reassuring but very professional. I thought that the cost of the transfer [pay at the end of each journey] was very reasonable and in most instances were far cheaper than your competitors.
Finally, to compare your service with other transfer services I have used throughout my travels, I would congratulate you on the effective, efficient service that you provide and would rate you a the best company I have used in the last 45 years of travelling the world.
Mr J Holland
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.