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All reviews market place xana beach club bodega grill baan talay bedroom loft kids club premier room main resort overlooking the lagoon swim up bar shuttle bus thai restaurant canal village laguna phuket other resorts family holiday great resort
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Reviewed 4 weeks ago

Greeting by staff of hotel at the airport and transfer by Luxury Mercedes Benz.
A big and beautiful jasmine hand garland with welcome drink at lobby.
Easy check in process. Very nice fruit basket , local dessert [tao sor] and card inside the room.
Simple and wonderful welcome cocktail night with live band at Bar.
Fun Amazing race team building activity in the hotel.
Know more and inspect and look around the resort.
A highlighted Gala Dinner with full entertainments at XANA beach club.
End of the function with impressive firework.

Thank you so much again for all managements : especially Khun Ning Thidarat (Director of Sales : MICE)

Date of stay: November 2018
  • Trip type: Travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank Chaiyasit P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michal Z, General Manager at Angsana Laguna Phuket, responded to this reviewResponded 4 weeks ago

Dear Chaiyasit P,

Thank you for taking the time to write into TripAdvisor following your recent experience at Angsana Laguna Phuket, we are delighted to read your wonderful review and glad that we met your expectations for a great weekend.

We are hopeful of a return visit from you very soon.

Best regards,
Michal Zitek
General Manager


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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 weeks ago via mobile

I sincerely want to thank all the hotel staff (Mr.Michal Zitek, Mrs.Mey, Mrs.Anna, Mrs.Valeriya, Mr.Milan, Mr.Matt (Mus), Mr.Roman.) For a wonderful rest, unforgettable emotions, pleasant attention to every little thing. I especially want to mention the Xana Club Beach Club - a separate recreation area, chic European-level staff, trendy modern music, great drinks and cocktails, a salt cleaning pool, a chic beach, a secluded atmosphere, and delicious buffets in the evenings. Delicious breakfasts in the restaurant Bodega & Grill. The territory of Angsana Laguna Phuket itself is a huge tropical park where every plant is well-kept and looks gorgeous. Very convenient to post on the boat with other nearby hotels and the Canal Village in the very area of ​​Laguna. We will definitely return again.

Date of stay: November 2018
Trip type: Travelled with family
Thank Antonio A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michal Z, General Manager at Angsana Laguna Phuket, responded to this reviewResponded 4 weeks ago

Dear Antonio A,

We would like to warmly thank you for your 5 star review, and such a beautiful comment following your recent stay with us.
From the beginning to the end, our best success is to give you wonderful memories. We hope to have the pleasure of seeing you again soon for your next stay in Phuket.

Best regards,
Michal Zitek
General Manager

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Reviewed 7 November 2018

Great place. Everything was really good: The room - we were upgraded; breakfast, poolside restaurant has great food (and actually beach side local food stalls are merely cheaper). Friendly staff - we were given a ride when we had baggage. Pool is huge! Also great kids club.

Date of stay: October 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Daydream15553143345
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michal Z, General Manager at Angsana Laguna Phuket, responded to this reviewResponded 8 November 2018

Dear Daydream15553143345,

It is always a pleasure to read that our guests tried out what the resort has to offer, however, most importantly we are delighted that you had a wonderful time at Angsana Laguna Phuket.

Thank you very much for sharing your experience and we hope to welcome you again.

Best regards,
Michal Zitek
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 November 2018 via mobile



This is a Five Star resort run by two star management that value EVENTS higher than their holiday residents.

Our 8 day stay clashed with two company parties and a 3 day Indian wedding (lots of drumming) which at one stage my 5 year old daughter thought we were attending !

Our 2 bedroom suite overlooked the peaceful (!) Lagoon directly opposite Xana Beach club.. which on two occasions hosted the mentioned private functions. The music base line thumped soo loud our beds were actually vibrating. When I rang reception on both occasions to complain they informed me not to worry as the events finish at 1am !!! Not great when you are trying to get a 5 & 7 year old to sleep.

One evening they closed the Xana bar at 5pm to prepare for an event, conveniently clashing with the 5-6pm happy hour for holiday residents. When we tried to stay without a drink to watch the sunset we were made to feel unwelcome !

When it came to check out not only was there no offer of compensation, they added a £60 bottle of wine to our mini bar bill which we hadn’t had AND tried to suggest that the daily 500 bhat allowance to spend on resort was not per day but per stay. Luckily I had an email clearly stating the allowance was per day as part of the package.

Anyway... rant over. Hotel is a bit tired and charging of facilities and food is overpriced, but to be fair expected when staying on a global brand resort.

On the flip side our first three days at elephanthills.com was INCREDIBLE.... check it out.

Date of stay: November 2018
Trip type: Travelled with family
5  Thank Wantopia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 November 2018 via mobile

We're here again - we know it's going to be good but each time we come it seems to deliver something extra to draw us back. It's difficult to be precise as to what that is but the facts speak for themselves.
The layout and facilities of the hotel provide a great range if options whether you just want to relax or be energetic swimming or getting involved in other activities in the complex or elsewhere in Laguna. The grounds and all the buildings are immaculately clean. Rooms are spacious and well equipped - and the beds are extremely comfortable. Food us excellent. We really love Poolside - a great place to eat and socialise on a warm evening. The pizzas there are fantastic.
In addition to all this what really impresses us is the staff from the top management all the way down. Everyone is so helpful and interested. Any problems get attention and fixed immediately. It's difficult too remember all the names of those who stood out for us but May of the front office seems to have a natural gift for delivering an excellent customer service and picking up on any concerns that guests may have - and deal with them. At the Bodega Fai, Gift, Boo and Beer and all the others are great. All the staff at Poolside were wonderful and Nong impressed us again this year. All the boys at the pool and the beach were so helpful making us feel so welcome.
People at home wonder why we travel so far each year - what better place could there be to meet up with friends from around the world and all experience first class service. Thanks to everyone at Angsana

Date of stay: October 2018
Trip type: Travelled as a couple
Thank UkAlan_T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michal Z, General Manager at Angsana Laguna Phuket, responded to this reviewResponded 6 November 2018

Dear UkAlan_T,

Thank you for the pleasure of reading your wonderful review and being such amazing ambassador of Angsana Laguna Phuket. We are thrilled that you had a great holiday.

Once again, thank you very much for writing in; we are looking forward to welcome you back again soon.
Best regards,
Michal Zitek
General Manager

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