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Reviewed 25 June 2018

We had a great time at this hotel.
We travelled with a 4yr old and a 18 months old and they both had the time of their lives. Lots to do, sits right on a beautiful beach (the sea is warm, clear and can walk out for miles and still only knee high), comfy loungers with nice towels, good food inc sushi and lobster nights, the friendlyist staff too. It’s clean, high end has a full schedule if you want things to do but is also kiddie friendly and you can also use all facilities at the sister hotel next door (connected by footpath).
A special thanks to Rainbow in the kids club to looking after my son Bear, you absolutely star.
The grounds are constantly pruned, the paths constantly swept and rooms cleaned spotlessly every day.
Eco friendly too.
Great welcome on arrival, lovely reception area, full bars, 5 swimming pools to suit all ages and noise levels. Can swap pool towels whenever you wished, room was nice and breakfast was amazing.
Would defiantly go back. In fact....can we go back now.....

Stayed: June 2018
1  Thank RubyRoo75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Quality Manager at Iberostar Playa de Muro Village, responded to this reviewResponded 26 June 2018

Dear Ruby,

We are very pleased to read that you had such a pleasant time in our hospitality. The fact that we were able to offer you a great holiday experience is extremely pleasing and we work hard every day to achieve this. We try to think about everything to provide our guests with a perfect holiday.

Again we thank you for sharing this wonderful review of our hotel and we hope that we will be able to serve you and your family again in the future and wish you all the best.

Kind Regards,

Quality Manager
Iberostar Playa de Muro Village

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 June 2018

My wife, my 3 year old daughter and I have just returned from a week long stay at Playa de Muro Village and having paid a premium for some added luxury we weren't left disappointed.

Staff
Due to flight delays, we arrived at the hotel late in the evening but were immediately put at ease by a wonderful greeting including complimentary drinks and snacks. They also provided a selection of food in our room, which was an unexpected but very welcome gesture for three weary travellers. This was indicative of the friendly and courteous service we received throughout our stay.

Room
We stayed in a suite and it was exactly as described. Clean, modern and well kitted out. My only gripe as a stereotypical Brit was the lack of tea making facilities, but we just about got by using the Nespresso machine. We certainly weren't ideally located at the front of the resort and there was some building work going on in the room opposite, but this didn't significantly impact on our stay. The cleaner who came in daily also tidied round and made the room nice to return to after a day by the pool.

Food
Two places to go for the breakfast buffet (one indoor and another outside with sea views) and both offering an excellent spread. Similarly impressive at lunch and the evening meals where you could mix it up over the course of a week. If you're staying a fortnight it may get a bit repetitive. We did the complimentary tasting menu one night, which was nice and definitely recommended. Plenty of ice creams, fruits and snacks for the little ones too.

Pools
I think this is an area where this resort excels. There are several larger pools if you want to actually do some proper swimming as well as various child friendly pools at different depths for just splashing around. In the neighbouring Iberostar resort you can also access a wonderful kids area with a giant balloon slide for the bigger children and a splash zone for the younger kids so make sure you check that out if you're traveling with children. You'll never fail to get a sun lounger in the resort, but finding one in the shade can be a bit trickier at times.

Location
Hard to imagine anywhere better on the island, right on the beach with awesome panoramic sea views. To have the option of sitting by the pool or just strolling 30 seconds down to the beach was very handy indeed. We were pretty institutionalised and didn't venture out of the resort much, but you've got loads of shops, bars and restaurants right out front if you need anything. There's a pharmacy just a few hundred yards down the road, which proved handy for us.

Entertainment
We only stayed for the kids show after our evening meal, but our 3 year old loved dancing and singing along with the entertainers for 45 minutes and insisted on going back practically every night. There was a live band by the pool one morning, which might have annoyed a few people looking to enjoy a quieter time, but they were good fun and everyone seemed to have a good time. The resort mascot (a giant banana) also made an appearance much to our daughter's delight.

Overall
When you break the holiday down into the above components, it's very tough to find fault with anything about this resort. We did have one episode concerning food, but the staff couldn't have been more apologetic and upgraded from half board to all inclusive as compensation, which was the type of gesture you hope for when something comes up. I'm a big believer that mistakes get made but the true test is how people respond and as with everything else, the response was first class.

Room Tip: Make sure you explore the neighbouring Iberostar resort pools if you've got children as they'll love the slides and splash zone.
  • Stayed: June 2018, travelled with family
    • Value
    • Location
    • Service
1  Thank kingtom84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Quality Manager at Iberostar Playa de Muro Village, responded to this reviewResponded 26 June 2018

Dear guest,

We would like first of all to thank you for your most appreciative review. Our aim is to create a particularly pleasant atmosphere for our guests with our numerous services in our beautifully designed hotel so your words confirming our success are very important to us.

It is nice to know that you hold us in fond memories and we hope that you and your family visit us again soon.

Best Regards,

Quality Manager
Iberostar Playa de Muro Village

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Reviewed 23 June 2018 via mobile

We had all inclusive and it was a wonderful vacation. The staff was really kind and the food was perfect - i think that everyone finds their favorite food in there. We also really enjoyed programme that was next to the bar every evening - dancers, singers or magicians. The sea was very clean and it had soo beautiful color. The resort was very big and beautiful - palm trees and tropical flowers were everywhere. We would recommend this hotel for sure. We hope we will come back soon.

Stayed: June 2018, travelled with family
1  Thank horakovaklara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Quality Manager at Iberostar Playa de Muro Village, responded to this reviewResponded 4 July 2018

Dear guest,

It is always excellent for us to receive such complimentary reviews like this. We really do appreciate the time and effort you have taken to share this opinion of your recent holiday in our hospitality at Iberostar. We have treated your description of our services and facilities as a success story and your comments show that we are on the right track with our numerous efforts and our attention to detail.

We would like to thank you once again for your kind review and will be delighted to welcome you back to one of our hotels soon.

Best Regards,

Quality Manager
Iberostar Playa de Muro Village

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Reviewed 18 June 2018

We spent lovely holidays at this hotel. Very nice location of the beach especially if you stay with the children. Sea is not deep for long way. Excellent food and nice service. Very friendly reception and the management.

  • Stayed: June 2018, travelled with family
    • Location
    • Cleanliness
    • Service
Thank Ivan L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Quality Manager at Iberostar Playa de Muro Village, responded to this reviewResponded 19 June 2018

Dear Ivan,

We would like first of all for you to know that we are really pleased that you had such an excellent holiday with us at our hotel. Every area and every service of our hotel is designed to provide a quality holiday experience, and whenever we receive confirmation this has been achieved we consider it a success story.
We would like to thank you once again for your appreciation and hope to welcome you back again soon.

Best Regards,

Quality Manager
Iberostar Playa de Muro Village

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 June 2018

Good hotel situated close to Playa de Muro beach. Modern design. Room was spacious, bed was comfortable. Could have used more than 2 drawers/cupboards but we managed. Most of the balconies don't seem to get much direct sunlight and ours was no exception; few have sea views either. Only real quibble with the room was the shower - it was a 'wet room' style and it did make the whole bathroom wet! Breakfast was good with rather fewer queues than I normally get in Spain. We only ate once in the evening at the hotel at their beach bar 'Embat' Nice setting but the food was rather average. Service was good though, price reasonable. The pool area was fine with good waitress service. Entertainment every night, variable quality but overall OK for this type of holiday. Every member of staff that we met from chambermaids to managers were polite, helpful and very professional. There is a larger, more family oriented immediately next door and we could use their amenities but felt no need to. There is an excellent restaurant on the hotel site called GUST which I think is separately run and is excellent (but so quiet??)
Overall we really enjoyed our stay at the Village. It is not my idea of a 5 star hotel but it is a lovely place to stay on holiday; clean, lovely staff, well situated and reasonably priced. We hope to go back

Room Tip: I think the all-inclusive guests got the rooms with the best views, but not certain
  • Stayed: June 2018, travelled as a couple
    • Value
    • Location
    • Service
Thank Kevin W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Quality Manager at Iberostar Playa de Muro Village, responded to this reviewResponded 19 June 2018

Dear Kevin,

Firstly we want to thank you for choosing Iberostar for your recent holiday and for sharing your experience with us. We are really happy to read your enthusiastic comments about our prime pillars we set in place to ensure splendid vacations for our guests. Beautiful locations, helpful and friendly staff, cleanliness of our hotel and high standards of gastronomy are some of the most important elements of our company and reading that you found them all to your liking is brilliant news.

Once more we thank you for this complimentary review of our hotel.

Best Regards,

Quality Manager
Iberostar Playa de Muro Village

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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