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“Disappointing”
Review of twist

twist
Ranked #2 027 of 2 802 Restaurants in Greater Johannesburg
Cuisines: Steakhouse
Restaurant details
Reviewed 3 April 2016

We were staying at the hotel, there is nothing else in the area food wise so we thought we would give it a try. We had a copy if a very limited menu in the room, when i looked online there was a massive menu which looked very nice.

When we went down there were 3 employees at the resturant entrance who ignored us for several minutes, we were then given a table and the very basic menu, a buffet was mentioned but when i tried to question the waiter about it he didnt/couldnt give any information. Eventually he came back to take our order, which he repeted back to us wrongly. The food took over half an hour to arrive, it was nice when it arrived but nothing out standing. On the desert menu was fruit salad and sorbet, i asked if i coukd just have the sorbet and was told "no". We asked for the bill straight away, thinking we wouldnt have to hang around, but no, the bill took ages to come.

Given that nearly everyone else in the place was having the buffet, so no waiter required i have no idea why the service was so poor - and what was the massive internet menu about ?? Weird...

Thank Kelly B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1 - 5 of 6 reviews

Reviewed 25 February 2016

Most of the people at the restaurant were eating from the mini buffet so ordering off the menu should have been a quick option... WRONG! The food (simple sandwiches, wraps and salad) took more than 45 mins to come and weren't very nice when they arrived. To make matters worse, we found a flyer on the next table that talked about ordering exactly what we had and if it wasn't served in 45 mins then the bill was free. When our bill came we questioned this and were told that because we didn't expressly order from that flyer, it wasn't applicable to our order. There was no hint of apology for any confusion or even the option to reduce our bill despite the very long wait.

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Thank TraceyP_SA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 December 2014

Twist restaurant is in the centre of what used to be the head office area for all the great mining houses. Décor is pleasant. We were greeted at the door and told we could sit where we liked as the restaurant was empty, another couple did arrive before we left. We both had the city burger special which was excellent. Our waiter was a disappointment and got our drinks order wrong and the white vinegar my wife asked for never came until I went and asked someone else. Our waiter also was no where to be found when we wanted to leave. Overall food was excellent and the service a bit lacking. The menu looked very adequate. I would probably give this restaurant a second chance.

    • Value
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Thank wearnek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 July 2014

I attended a meeting as part of a booking on the 19th July 2014. During our buffet lunch I requested to a staff member behind the Bar, I understand to be “Balcando”, that replace he bread that had been available as it was dry and not fresh. He returned from the kitchen with a Chef, whose name Balcando refused to disclose, and I have never been so humiliated by the treatment meted out to me. I was told, in a very condescending tone, that what we are being served is all the bread they are serving and if I’m not happy with it there is no more bread. I have no issues with bread running out but every issue with being spoken to like I deserve no respect and that the meal I took in this establishment was not paid for. Be it as it may, when I showed my displeasure new bread rolls were brought to the buffet table.

As an indication of how aware he was of how I was treated, Balcando removed his name tag and refused to disclose the name of the Chef who spoke to me in the disrespectful manner as I have indicated above.

This is unacceptable to say the least.

    • Service
Thank vince_vynell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 January 2016
Google Translation

    • Value
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    • Food
Thank Elfie2_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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