Location was perfect, just what we needed, right in the heart of Puerto Banus.
However, the staff were immensely unfriendly and the customer service was non existent. Very rude upon check in and check out, and whenever we approached staff to ask a simple question or even to buy a drink at the bar they acted as though you were an inconvenience, ignoring your thankyou's and not even making eye contact.
Working in the hotel industry myself, it was appalling and made us feel very uncomfortable.
- Free Wifi