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“Hotel is good but Spa needs improvement”

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Fordoun Spa Hotel Restaurant
Ranked #1 of 2 Hotels in Nottingham Road
Certificate of Excellence
Reviewed 16 January 2017

We booked at the hotel on the 16th December 2016. My feedback is as follows:

• The food was divine. We enjoyed every meal.
• The staff was friendly and helpful.
• We stayed at room 2 however I felt that the other rooms we stayed at before were better in terms of size.
• The spa was a bit of a disappointment. We could not get bookings as a couple and eventually managed to get a one hour appointment for each of us. Both my husband and I felt that the therapist was rushing. The cleanliness of the bathroom requires improvement. The spa was very busy and showers should have been cleaned more frequently to accommodate the larger crowd. The outdoor pool did not look suitable for swimming. The spa has a juice lounge but you cannot relax there as the staff uses the adjacent kitchen to chat and make personal telephone calls.

  • Stayed: December 2016, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank DesAlw123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
glchelin, Marketing at Fordoun Spa Hotel Restaurant, responded to this reviewResponded 24 February 2017

Thanks for your feedback and we have relayed your comments to the spa manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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38 - 42 of 222 reviews

Reviewed 13 January 2017

Lovely Location and nice and clean. Restaurant very good and food excellent.
Service ok not up to 5star rating.
Spar a bit in need of TLC - grubby and not very professional. Definitely needs new staff
This hotel is not child friendly

  • Stayed: January 2017, travelled with family
    • Location
    • Cleanliness
    • Service
Thank crestdev
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 23 March 2017

Thanks for your comments and your feedback has been sent to the spa manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 December 2016 via mobile

I just said to my wife what should we rate them and she said "absolute five star I couldn't fault them on anything to tell you the truth" and that is the truth excellent stay highly recommended wonderful friendly staff and excellent rooms sense of history great outdoors and first-rate spa

Stayed: December 2016, travelled as a couple
Thank Mike D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 23 March 2017

Thanks so much

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 December 2016

This year we decided to have our family Christmas lunch at the newly built Fordoun Farm Village conference centre.
Management and staff were very friendly and helpful. The buffet provided was very good with a variety of food available for all tastes.

Stayed: December 2016, travelled with family
Thank SandyD268
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 December 2016

My husband and i just got back from a 4 day anniversary get away at Fordoun. This is our 7th time at the hotel and to be honest it really still is the gem of the Midlands. We stayed in Room 8 this time, which was a massive room - beautifully decorated and so luxurious. The food at Fordoun, has yet to disappoint us foodies. Exquisite cuisine, beautifully presented and not exorbitantly priced. The grounds on Fordoun is so massive and so beautiful. We went for a 5km trail run on the property - we run through fields - through a little forest...it was beautiful. All you could see in the distance were rolling hills of lush green grass and fields of wild flowers. One of my favourite things to do when walking around the property was to enjoy the sense of peace - all I could hear were the sounds of cows - and birds. I must make special mention of the housekeeping manager, Sylvia. Because we stayed in Room 8, this was close to the housekeeping building so we ended up engaging in a lot of chats with Sylvia. She was so informative, with anything we needed to know and gave us alot of history about Fordoun, which we really enjoyed. On our last day there, while chatting with her we mentioned that it was our anniversary that day. That afternoon, after our massage, we took a walk to enjoy the beautiful sunset. When we got back we were so touched by what Sylvia had done for us - she had done a romantic turn down in our room - with gorgeous rose petals. I think that its the attention to detail and the personal service like this that makes Fordoun such a truly special place. Another thing to mention is the flotation tank, this is the first time my husband and i used the flotation tank at Fordoun, and i must admit - i was a bit apprehensive about floating around in a pool for 30 mins -i was sure i would be bored - however, it turned out to be one of the most relaxing and calming experiences i have ever had. All in all, a wonderful experience - we already cannot wait to be back.

Room Tip: I really enjoyed Room 5, Rose room, because it gets alot of sun during the day. some of the other r...
See more room tips
  • Stayed: December 2016, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank NikkiSewpersad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Fordoun Spa Hotel Restaurant

Address: Nottingham Road | R103, Nottingham Road 3280, South Africa
Region: South Africa > KwaZulu-Natal > Nottingham Road
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Swimming Pool
Hotel Style:
Ranked #1 of 2 Hotels in Nottingham Road
Price Range: R1 809 - R3 785 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Fordoun Spa Hotel Restaurant 5*
Number of rooms: 17
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