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Petro V

RUDE, ARROGANT, FULL OF EXUSES GUESTHOUSE OWNER

1.0 of 5 bubblesReviewed 16 Feb 2023
I made a booking online and paid for it. Upon arrival entry was denied saying that they were fully booked. The lady on duty was very rude and ask me to leave. I phoned the owner the following day and she was full of excuses, arrogant and rude. She did not even apologize for their incompetence. Near the end of the call she threw the phone down in my ear. The mistake was on their side, but her attitude was of such that their incompetence was my fault. DO NOT GO THERE. YOU WILL REGRET IT.
Date of stay: February 2023
Trip type: Travelled solo
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Reviews (23)
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All reviews a lovely place to stay enjoyed my stay home away from home host guesthouse
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1 - 6 of 23 reviews
Reviewed 17 August 2022

It is a lovely place to stay. The host and staff are very friendly and accommodating. Neat and clean units with kitchen and bathroom. all you need for you home away from home. Lovely garden with benches if you like to sit outside. I enjoyed my stay there, and would definately stay there if I have to go to the area again.

Date of stay: August 2022
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with this hotel
Thank doosth369282
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Polla Gouws, General Manager at Jolani Guesthouse, responded to this reviewResponded 19 August 2022

Thank you so much for this review. To the Jolani team, it is not a business but a passion, and because we love to see happy and satisfied people, we aim for nothing less. Please come again soon to your home away from home.

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Reviewed 26 September 2019

Excellent attention to detail! Friendly staff and very clean accommodation! large rooms with beautiful bathrooms! no doubt the best place to stay in Welkom. if there were more stars to give i would give them all!

Date of stay: September 2019
  • Trip type: Travelled on business
    • Value
    • Rooms
    • Service
Thank Sunzthedj
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PollaG4, Manager at Jolani Guesthouse, responded to this reviewResponded 27 September 2019

Dear sir, thank you so much for the wonderful review. Here at Jolani, we aim for nothing but the best and satisfied clientele. We cannot wait to host you again. Please drive safe.

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Reviewed 14 August 2019

Polla makes you feel at home and the food is really great. Lovely peaceful setting and great birdlife. Rooms are private and spacious and well equipped. Safe parking and access to complex. Wifi available and strong cellphone reception

Date of stay: August 2019
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank 50sydney
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PollaG4, General Manager at Jolani Guesthouse, responded to this reviewResponded 16 August 2019

Dear Sydney

Thank you so much for the heartfelt review. At Jolani, we do not see it as a business, but rather a passion, hence we strive to excel in giving the guests to utmost in our power to give to make your stay as comfortable as possible. We really look forward to your next visit. Kind regards Team Jolani

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Reviewed 22 May 2019

Good value for money in lovely surroundings. Nice big room with en suite bathroom. Neatly decorated with all you need. Double bed which need to be replaced. But the rest of the room: lovely.
Tea/coffee with fresh milk ! Even hot chocolate if you want. Paula truly spoil you with little things!
A welcome glass of sherry, a chocolate on you bedside table. A beautiful room in quiet surroundings. Parking safe and secure. Beautiful garden. Very reasonable price.

Date of stay: May 2019
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank ronelo2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PollaG4, Manager at Jolani Guesthouse, responded to this reviewResponded 23 May 2019

Thank you so much for this review. To the Jolani team, it is not a business but a passion, and because we love to see happy and satisfied people, we aim for nothing less. Please come again soon to your home away from home.

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Reviewed 29 April 2019

I would recommend to anyone. The place was cozy and comfortable for an overnight stay. The reception was really friendly and kind. The breakfast was really fulfilling. I would definitely recommend it to the next person.

Date of stay: April 2019
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Passenger53213338690
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PollaG4, General Manager at Jolani Guesthouse, responded to this reviewResponded 1 May 2019

Thank you so much for this review. To the Jolani team, it is not a business but a passion, and because we love to see happy and satisfied people, we aim for nothing less. Please come again soon to your home away from home.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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