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Kleinh2015
Gansbaai, South Africa

Accommodation not up to standard

3.0 of 5 bubblesReviewed 25 Apr 2016
No separate entrance, room average. We were booked by someone else into this accommodation to great disappointment. There is no separate entrance, you must go through the owner's private house... There is no TV in the room and the linen is not up to standard, there is no window to open, unless you are looking into the carport and should you sit outside you are in the owner's personal garden.. no privacy... the toilet seat was also not in perfect working order. There are secure parking and the owner's are very friendly and helpful
Date of stay: April 2016
Trip type: Travelled as a couple
3.0 of 5 bubblesValue
3.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
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DewDropInParys, Owner at Dew Drop In Guesthouse & Camping, responded to this review
Responded 26 Apr 2016
Hi Rina, Thanks for your comments, the Trip Advisor review came as quite a surprise considering we’ve not been successful listing with them. We didn’t even realise our guesthouse was active with Trip Advisor.

There are a number of inaccuracies in your review.

Firstly, the booking wasn’t done through Trip Advisor or by someone else. You were referred to us by your family in Parys, and the booking was done directly with yourself over the phone. You viewed our website and at least one of the other booking sites prior to booking !!!

Our garden cottage has TWO entrances, one via the lappa, and the other directly from the parking. The cottage keys do not enable you to enter the house, so your review implies you’d be unable to access the cottage with the keys you were given.

There is no TV in cottage; this is indicated on the booking sites. Had a TV been requested we’d have suggested one of our other rooms.

The bed linen is quite new and spotlessly clean. Is there an SABS standard for guesthouse linen we should be aware of ?

There are two windows in the cottage bedroom ; seems you only found one.

Regarding the garden, of course its our garden, we live there ;-) . The garden is communal for all our guests, as is the case with most guesthouses. We’re puzzled why a lack of a private garden is an issue considering you intended to sleep over only one night. The garden is huge with a couple of private spots. We’d had quite a bit of rain on the day you arrived; the garden was very soggy !!

After checking the toilet seat I’m not sure what isn’t working correctly. The loo is spotlessly clean, the seat and cover are in perfect condition.

For the benefit of others reading this review. We don’t usually offer breakfast as Parys has a multitude of awesome places. Rina asked for breakfast to be included..which we did at no additional charge. A room with TV and private garden was never requested. They checked in and indicated they were happy with the room. They unpacked and went to their family across town, a couple of hours later Rina sent a watsapp to say they had other accommodation as her husband wasn’t happy. At the time no reasons were given. We gave them a 100% refund without any questions.

Dew Drop In is active on a number of booking websites and have excellent reviews, particularly on the Afrikaans language booking site.
Malcolm & Cheryl
Dew Drop In ( Parys )
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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