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very friendly and very atmospheric. the road was a lot of mud, but they worked hard on that. Showering outside as an extra option with that view was great. Food was delicious. Even in rainy and winter months it is great
Date of stay: August 2023
Trip type: Travelled with family
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Jo-Anne Boshoff, Other at Mosaic Lagoon Lodge, responded to this review
Responded 31 Oct 2023
Thank you for your review. We really did have a wet winter and very thankful to the roadworkers for all their hard work in maintaining the road despite all the rain.
Happy to hear that you enjoyed your time with us and showering outside although very brave in winter really is an experience.
The Mosaic Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
All reviews quad biking our honeymoon nature walk fun activities see whales boat trip knowledgeable guide attention to detail unforgettable experience little touches cape town delicious food perfect place bird watching loved every minute perfect stay stunning location
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This was the perfect spot to kick back and be surrounded by nature. We were able to go on a nature hike and saw a Cape Cobra snake (very exciting) and learn about the weaver bird. A beautiful setting and wonderful staff.
Date of stay: September 2023
Trip type: Travelled as a couple
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Jo-Anne Boshoff, Other at Mosaic Lagoon Lodge, responded to this reviewResponded 31 October 2023
Dear Christopher
We are happy to hear that you got to experience the magic of nature at Mosaic Lagoon Lodge, we really are blessed with an amazing setting.
Hope you will come back to visit in the near future
The Team at Mosaic
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We had a wonderful time. The staff at Mosaic were attentive and accommodating. Ours rooms more than comfortable, meals were amazing as were the activities offered. We had so much fun the day we opted to take off on the quad bikes. I only wish we had more time to chill in this spectacular lodge.
Date of stay: August 2023
Trip type: Travelled with family
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Jo-Anne Boshoff, Other at Mosaic Lagoon Lodge, responded to this reviewResponded 17 September 2023
Dear BrendadP1861MF
Thank you for your review. Always happy to hear that the staff took such good care of our guests. The quad bikes are definitely a must while staying with us, such a fun way to get around and see the amazing property. We hope that you will come visit again
The Team at Mosaic Lagoon Lodge
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A lovely lodge hidden away under the canopy of the bush trees that you find along the lagoon.
Very friendly staff and service minded always looking after you needs and wishes.
We stayed with an all inclusive offer as well for activities which was fantastic. Fun drive to the coast line for whale watching with sundowner. Quad biking in the outback from the lodge and delightful food.
To recommend is also their SPA that has good massage and treatments.
Hope to be back soon again.
Date of stay: August 2023
Trip type: Travelled as a couple
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Jo-Anne Boshoff, Other at Mosaic Lagoon Lodge, responded to this reviewResponded 17 September 2023
Dear Christopher and Ester
Thank you for taking the time to review us. It was a pleasure to host your group and happy to hear that you enjoyed the activities on offer as well as your spa experience.
We do hope to welcome you back
The Team at Mosaic Lagoon Lodge
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We added this to the end of our trip after experiencing some Safari's. I am surprised at the glowing reviews as we felt this place was rather run down. It's very rustic and one of the rooms smelled very musty and damp - it was pretty bad. I caution you to be careful what time of year you go - it was a bit cold when we went and the wood stove fire kept going out at night. Also, be careful with this place if you are not a sound sleeper. It can get really loud with the wind at night. We did not sleep either night we were there because the wind was whipping so loudly it felt like we were in the middle of a hurricane. The meal portions were also very small and the menu very limited - you basically just eat whatever they decide to make for the night (they don't ask you)so if there is a type of food you don't like make sure to let them know upfront so they can cook you something alternative. Overall we just walked away with a feeling that this place wasn't doing that well. We always leave very nice tips but you could tell the staff was all over us to make sure we left a tip which sort of left us feeling a big weirded out. It's a beautiful area but I feel like this lodge might be going downhill and could either use a management change or some cash infusion for upgrades.
Date of stay: August 2023
Trip type: Travelled with family
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Jo-Anne Boshoff, Other at Mosaic Lagoon Lodge, responded to this reviewResponded 17 September 2023
Dear GerberDaisey
It is really disappointing to receive feedback like this as it is not what we strive for. I am terribly sorry that this was your experience and all of the above will be raised in each department.
I do ask that you please make direct contact with me as I would love to chat about some of the topics you have raised in more depth.
Thank you for taking the time to give your feedback and know that we take it very seriously. I do hope to hear from you.
Kind Regards The Mosaic Team
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Had an absolutely outstanding time. The rooms are spectacular and the bathrooms with the soaking tub and indoor and outdoor showers are out of this world. The staff are incredible and extremely personable. The hike up the mountain is an absolute must; saw lepoard tracks that were less than one hour old! So many things to do with the ATV ride also another "must do". Could easily have spent a week there!!!!
Date of stay: August 2023
Trip type: Travelled with family
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Jo-Anne Boshoff, Other at Mosaic Lagoon Lodge, responded to this reviewResponded 12 September 2023
Thank you for taking the time to leave such a lovely review. Happy to hear that you enjoyed your time with us and that you got to experience the beauty of the property. We hope to welcome you back.
The Mosaic Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC