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KlaasvL3

great, great and great

5.0 of 5 bubblesReviewed 22 Sept 2023
very friendly and very atmospheric. the road was a lot of mud, but they worked hard on that. Showering outside as an extra option with that view was great. Food was delicious. Even in rainy and winter months it is great
Date of stay: August 2023
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jo-Anne Boshoff, Other at Mosaic Lagoon Lodge, responded to this review
Responded 31 Oct 2023
Thank you for your review. We really did have a wet winter and very thankful to the roadworkers for all their hard work in maintaining the road despite all the rain.

Happy to hear that you enjoyed your time with us and showering outside although very brave in winter really is an experience.

The Mosaic Team
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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    Reviews (557)
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    Show reviews that mention
    All reviews quad biking our honeymoon nature walk fun activities see whales boat trip knowledgeable guide attention to detail unforgettable experience little touches cape town delicious food perfect place bird watching loved every minute perfect stay stunning location
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    13 - 18 of 557 reviews
    Reviewed 20 September 2023

    This was the perfect spot to kick back and be surrounded by nature. We were able to go on a nature hike and saw a Cape Cobra snake (very exciting) and learn about the weaver bird. A beautiful setting and wonderful staff.

    Date of stay: September 2023
    Trip type: Travelled as a couple
    Review collected in partnership with this hotel
    Thank Charla F
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Jo-Anne Boshoff, Other at Mosaic Lagoon Lodge, responded to this reviewResponded 31 October 2023

    Dear Christopher

    We are happy to hear that you got to experience the magic of nature at Mosaic Lagoon Lodge, we really are blessed with an amazing setting.

    Hope you will come back to visit in the near future

    The Team at Mosaic

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 14 September 2023

    We had a wonderful time. The staff at Mosaic were attentive and accommodating. Ours rooms more than comfortable, meals were amazing as were the activities offered. We had so much fun the day we opted to take off on the quad bikes. I only wish we had more time to chill in this spectacular lodge.

    Date of stay: August 2023
    Trip type: Travelled with family
    Thank brendadP1861MF
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Jo-Anne Boshoff, Other at Mosaic Lagoon Lodge, responded to this reviewResponded 17 September 2023

    Dear BrendadP1861MF

    Thank you for your review. Always happy to hear that the staff took such good care of our guests.
    The quad bikes are definitely a must while staying with us, such a fun way to get around and see the amazing property.
    We hope that you will come visit again

    The Team at Mosaic Lagoon Lodge

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 13 September 2023 via mobile

    A lovely lodge hidden away under the canopy of the bush trees that you find along the lagoon.

    Very friendly staff and service minded always looking after you needs and wishes.

    We stayed with an all inclusive offer as well for activities which was fantastic. Fun drive to the coast line for whale watching with sundowner. Quad biking in the outback from the lodge and delightful food.

    To recommend is also their SPA that has good massage and treatments.

    Hope to be back soon again.

    Date of stay: August 2023
    Trip type: Travelled as a couple
    Thank ccolfach
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Jo-Anne Boshoff, Other at Mosaic Lagoon Lodge, responded to this reviewResponded 17 September 2023

    Dear Christopher and Ester

    Thank you for taking the time to review us. It was a pleasure to host your group and happy to hear that you enjoyed the activities on offer as well as your spa experience.

    We do hope to welcome you back

    The Team at Mosaic Lagoon Lodge

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 13 September 2023

    We added this to the end of our trip after experiencing some Safari's. I am surprised at the glowing reviews as we felt this place was rather run down. It's very rustic and one of the rooms smelled very musty and damp - it was pretty bad. I caution you to be careful what time of year you go - it was a bit cold when we went and the wood stove fire kept going out at night. Also, be careful with this place if you are not a sound sleeper. It can get really loud with the wind at night. We did not sleep either night we were there because the wind was whipping so loudly it felt like we were in the middle of a hurricane. The meal portions were also very small and the menu very limited - you basically just eat whatever they decide to make for the night (they don't ask you)so if there is a type of food you don't like make sure to let them know upfront so they can cook you something alternative. Overall we just walked away with a feeling that this place wasn't doing that well. We always leave very nice tips but you could tell the staff was all over us to make sure we left a tip which sort of left us feeling a big weirded out. It's a beautiful area but I feel like this lodge might be going downhill and could either use a management change or some cash infusion for upgrades.

    Date of stay: August 2023
    Trip type: Travelled with family
    Thank GerberDaisey
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Jo-Anne Boshoff, Other at Mosaic Lagoon Lodge, responded to this reviewResponded 17 September 2023

    Dear GerberDaisey

    It is really disappointing to receive feedback like this as it is not what we strive for. I am terribly sorry that this was your experience and all of the above will be raised in each department.

    I do ask that you please make direct contact with me as I would love to chat about some of the topics you have raised in more depth.

    Thank you for taking the time to give your feedback and know that we take it very seriously. I do hope to hear from you.

    Kind Regards
    The Mosaic Team

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 7 September 2023

    Had an absolutely outstanding time. The rooms are spectacular and the bathrooms with the soaking tub and indoor and outdoor showers are out of this world. The staff are incredible and extremely personable. The hike up the mountain is an absolute must; saw lepoard tracks that were less than one hour old! So many things to do with the ATV ride also another "must do". Could easily have spent a week there!!!!

    Date of stay: August 2023
    Trip type: Travelled with family
    Thank cdev102
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Jo-Anne Boshoff, Other at Mosaic Lagoon Lodge, responded to this reviewResponded 12 September 2023

    Thank you for taking the time to leave such a lovely review. Happy to hear that you enjoyed your time with us and that you got to experience the beauty of the property. We hope to welcome you back.

    The Mosaic Team

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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