We had a wonderful time. The staff at Mosaic were attentive and accommodating. Ours rooms more than comfortable, meals were amazing as were the activities offered. We had so much fun the day we opted to take off on the quad bikes. I only wish we had more time to chill in this spectacular lodge.
Dear BrendadP1861MF
Thank you for your review. Always happy to hear that the staff took such good care of our guests.
The quad bikes are definitely a must while staying with us, such a fun way to get around and see the amazing property.
We hope that you will come visit again
The Team at Mosaic Lagoon Lodge
A lovely lodge hidden away under the canopy of the bush trees that you find along the lagoon.
Very friendly staff and service minded always looking after you needs and wishes.
We stayed with an all inclusive offer as well for activities which was fantastic. Fun drive to the coast line for whale watching with sundowner. Quad biking in the outback from the lodge and delightful food.
To recommend is also their SPA that has good massage and treatments.
Hope to be back soon again.
Dear Christopher and Ester
Thank you for taking the time to review us. It was a pleasure to host your group and happy to hear that you enjoyed the activities on offer as well as your spa experience.
We do hope to welcome you back
The Team at Mosaic Lagoon Lodge
We added this to the end of our trip after experiencing some Safari's. I am surprised at the glowing reviews as we felt this place was rather run down. It's very rustic and one of the rooms smelled very musty and damp - it was pretty bad. I caution you to be careful what time of year you go - it was a bit cold when we went and the wood stove fire kept going out at night. Also, be careful with this place if you are not a sound sleeper. It can get really loud with the wind at night. We did not sleep either night we were there because the wind was whipping so loudly it felt like we were in the middle of a hurricane. The meal portions were also very small and the menu very limited - you basically just eat whatever they decide to make for the night (they don't ask you)so if there is a type of food you don't like make sure to let them know upfront so they can cook you something alternative. Overall we just walked away with a feeling that this place wasn't doing that well. We always leave very nice tips but you could tell the staff was all over us to make sure we left a tip which sort of left us feeling a big weirded out. It's a beautiful area but I feel like this lodge might be going downhill and could either use a management change or some cash infusion for upgrades.
Dear GerberDaisey
It is really disappointing to receive feedback like this as it is not what we strive for. I am terribly sorry that this was your experience and all of the above will be raised in each department.
I do ask that you please make direct contact with me as I would love to chat about some of the topics you have raised in more depth.
Thank you for taking the time to give your feedback and know that we take it very seriously. I do hope to hear from you.
Kind Regards
The Mosaic Team
Had an absolutely outstanding time. The rooms are spectacular and the bathrooms with the soaking tub and indoor and outdoor showers are out of this world. The staff are incredible and extremely personable. The hike up the mountain is an absolute must; saw lepoard tracks that were less than one hour old! So many things to do with the ATV ride also another "must do". Could easily have spent a week there!!!!
Thank you for taking the time to leave such a lovely review. Happy to hear that you enjoyed your time with us and that you got to experience the beauty of the property. We hope to welcome you back.
The Mosaic Team
The location is a little remote from Stanford. It is ideal for romantic couples who are happy to stay at the resort which is luxurious in a beautiful setting overlookig a lagoon and mountain. Your rooms are set in a rustic charm and a good size. Everything is included in the cost. Staff are very helpful. The lodge provides activities at 10 in the morning and 4 in the afternoon for about 45 minutes. These are a walk, quad bikes riding, kayaks or a trip to the beach whale watching. Spa facilities on site and books and board games available. Otherwise not much happens. Perhaps a TV in a common area would be good. A tea towel in room would be helpful and we felt the lighting in room wasn't adequate.
Dear Janine
It was such a pleasure to meet and host you at Mosaic Lagoon Lodge. Thank you for your review, we do offer a variety of activities at the lodge as you have mentioned as well as mountain bikes, boat cruise and wine tasting. We do not have TV's in the rooms but there is a TV in the main Lapa area which guests can at any time request to watch a certain sport game or news. Thank you for your suggestion on the tea towel and lighting in the rooms. We hope that you will visit us again.
The Team and Mosaic Lagoon Lodge
