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Christopher Colfach
Stockholm, Sweden

Lovely lodge outside Hermanus

4.0 of 5 bubblesReviewed 13 Sept 2023via mobile
A lovely lodge hidden away under the canopy of the bush trees that you find along the lagoon.

Very friendly staff and service minded always looking after you needs and wishes.

We stayed with an all inclusive offer as well for activities which was fantastic. Fun drive to the coast line for whale watching with sundowner. Quad biking in the outback from the lodge and delightful food.

To recommend is also their SPA that has good massage and treatments.

Hope to be back soon again.
Date of stay: August 2023
Trip type: Travelled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jo-Anne Boshoff, Other at Mosaic Lagoon Lodge, responded to this review
Responded 17 Sept 2023
Dear Christopher and Ester

Thank you for taking the time to review us. It was a pleasure to host your group and happy to hear that you enjoyed the activities on offer as well as your spa experience.

We do hope to welcome you back

The Team at Mosaic Lagoon Lodge
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 13 September 2023

We added this to the end of our trip after experiencing some Safari's. I am surprised at the glowing reviews as we felt this place was rather run down. It's very rustic and one of the rooms smelled very musty and damp - it was pretty bad. I caution you to be careful what time of year you go - it was a bit cold when we went and the wood stove fire kept going out at night. Also, be careful with this place if you are not a sound sleeper. It can get really loud with the wind at night. We did not sleep either night we were there because the wind was whipping so loudly it felt like we were in the middle of a hurricane. The meal portions were also very small and the menu very limited - you basically just eat whatever they decide to make for the night (they don't ask you)so if there is a type of food you don't like make sure to let them know upfront so they can cook you something alternative. Overall we just walked away with a feeling that this place wasn't doing that well. We always leave very nice tips but you could tell the staff was all over us to make sure we left a tip which sort of left us feeling a big weirded out. It's a beautiful area but I feel like this lodge might be going downhill and could either use a management change or some cash infusion for upgrades.

Date of stay: August 2023
Trip type: Travelled with family
Thank GerberDaisey
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jo-Anne Boshoff, Other at Mosaic Lagoon Lodge, responded to this reviewResponded 17 September 2023

Dear GerberDaisey

It is really disappointing to receive feedback like this as it is not what we strive for. I am terribly sorry that this was your experience and all of the above will be raised in each department.

I do ask that you please make direct contact with me as I would love to chat about some of the topics you have raised in more depth.

Thank you for taking the time to give your feedback and know that we take it very seriously. I do hope to hear from you.

Kind Regards
The Mosaic Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 September 2023

Had an absolutely outstanding time. The rooms are spectacular and the bathrooms with the soaking tub and indoor and outdoor showers are out of this world. The staff are incredible and extremely personable. The hike up the mountain is an absolute must; saw lepoard tracks that were less than one hour old! So many things to do with the ATV ride also another "must do". Could easily have spent a week there!!!!

Date of stay: August 2023
Trip type: Travelled with family
Thank cdev102
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jo-Anne Boshoff, Other at Mosaic Lagoon Lodge, responded to this reviewResponded 12 September 2023

Thank you for taking the time to leave such a lovely review. Happy to hear that you enjoyed your time with us and that you got to experience the beauty of the property. We hope to welcome you back.

The Mosaic Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 August 2023

The location is a little remote from Stanford. It is ideal for romantic couples who are happy to stay at the resort which is luxurious in a beautiful setting overlookig a lagoon and mountain. Your rooms are set in a rustic charm and a good size. Everything is included in the cost. Staff are very helpful. The lodge provides activities at 10 in the morning and 4 in the afternoon for about 45 minutes. These are a walk, quad bikes riding, kayaks or a trip to the beach whale watching. Spa facilities on site and books and board games available. Otherwise not much happens. Perhaps a TV in a common area would be good. A tea towel in room would be helpful and we felt the lighting in room wasn't adequate.

Room tip: Portion sizes at evening meal were small.
Date of stay: August 2023
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank Janine C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jo-Anne Boshoff, Other at Mosaic Lagoon Lodge, responded to this reviewResponded 12 September 2023

Dear Janine

It was such a pleasure to meet and host you at Mosaic Lagoon Lodge. Thank you for your review, we do offer a variety of activities at the lodge as you have mentioned as well as mountain bikes, boat cruise and wine tasting. We do not have TV's in the rooms but there is a TV in the main Lapa area which guests can at any time request to watch a certain sport game or news. Thank you for your suggestion on the tea towel and lighting in the rooms. We hope that you will visit us again.

The Team and Mosaic Lagoon Lodge

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 June 2023

All i wanna tell about this place is that it was fantastic. Everything clean, staff so nice, the place so calm and beautiful, the food was gorgeous and we made all the possible activities! We had a great time and we enjoy. If we could we would repeat! Thanks you so much from the spanish guys!!

Date of stay: May 2023
Trip type: Travelled as a couple
Review collected in partnership with this hotel
Thank blancamaestreh
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jo-Anne Boshoff, Other at Mosaic Lagoon Lodge, responded to this reviewResponded 12 September 2023

Dear Blanca

Thank you for your lovely review! Happy to hear that you had such a wonderful time while staying with us.
We do hope that you will visit South Africa again and return to stay with us.

The Mosaic Team

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Reviewed 12 May 2023 via mobile

The most wonderful stay at Mosaic. I couldn’t recommend this place enough. We did 2 nights and the service from the staff was fantastic. The food and drink were brilliant and the activities were always fun! (Big shout out to Lloyd who made every activity extra special). Thanks so much to all the staff!

Date of stay: April 2023
Trip type: Travelled as a couple
Thank jenniep384
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jo-Anne Boshoff, Other at Mosaic Lagoon Lodge, responded to this reviewResponded 22 May 2023

Dear Jennie

Thank you for your wonderful review, we love hearing that our guests enjoyed their stay and really pleased to hear that Lloyd could make it that much more special for you. We hope that you will come visit us again in the near future.

The Team at Mosaic Lagoon Lodge

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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