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Getawaying
Alton, United Kingdom

Excellent - but beware dust & feather allergies..... Food AMAZING - Birds

5.0 of 5 bubblesReviewed 01 Feb 2023
Isolated & beautifully crafted & appointed lodges. Spectacular views. House wine not v gd; food absolutely wonderful. Bird guide good. Thatch dust a problem for me. Call ahead for alternative to feather duvets and pillows.

Staff v friendly and solicitious, and house manager concerned about my issue with the dust and got a mosquito proofed window opened.

I suggested a mosquito proof slider for one of the doors so the room can be aired when occupants are out.
Date of stay: January 2023
Room Tip: If you want the view we had ask for room to left of dining room
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
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    Reviews (552)
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    Show reviews that mention
    All reviews quad biking our honeymoon nature walk fun activities see whales boat trip knowledgeable guide attention to detail unforgettable experience little touches cape town delicious food perfect place bird watching loved every minute perfect stay stunning location
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    28 - 33 of 552 reviews
    Reviewed 1 January 2023 via mobile

    Mosiac lagoon lodge
    We booked our trip then Covid hit so it’s been 3 years waiting. This was part of a Garden Route experience to show my fiancé my beautiful country as his from the UK, I was born in Cape Town and moved to the UK many years ago.
    I mentioned we will be celebrating our engagement when I booked and there was no mention of this during our stay, where at two of the previous places they congratulated us and even made a little treat for us, again it’s mentioned in the welcome book but it would have been nice to for that to be noted, one would expect this for a 5 star. The internet password in the guest book is different to the one we were provided with by Richard. The welcome book clearly needs updating it has a loose sheet about tips. The folder also mentions tips but gives you different guidelines.
    I feel it’s important to mention we have travelled ALLOT and I’ve worked on cruise ships and luxury mega yachts and my standards and expectations are high when it comes to service, for 5 star I expect 5 star. Also we stopped at 3 other 4 star places before checking in at Mosaic. Too some it up it’s attention to detail ,inconsistencies, communication. The welcome book timing for meals are different to what the staff tell you too.
    The welcome communication could be vastly improved. There was no warning of the long gravel road needed to travel which is just about manageable with a standard car it took 35 min and we had to drive at 15km/h. Most other places sent a sms/ what’s up or email with what to expect on arrival and any considerations such as travel directions, load shedding etc.
    Location is spectacular, on a bird sanctuary with an abundance of birds, views of the mountains are breathtaking.
    Welcome was warm and inviting with Richard escorting us to our parking bay with a big smile and greeted us and explained that he would be looking after us for the duration of our stay and that is our home away from for the next 3 nights.
    Our luggage was taken to our room and we were offered a drink and lunch. Richard delivered lunch to our lodge with a bottle of wine and we took time to soak up the views and explore our lodge & surroundings.
    Lodge: outstanding, great mosi net, usb plugs, bi fold doors, comfort all round, showers, fan, little touches which I won’t spoil for guests.
    Everything was rustic, quality and extras well thought out.
    Bar fridge: well stocked however it we expected it to be replenished everyday, same with the rusks and water. This was rectified after I mentioned it.
    Food: the first night the pork was overcooked and dry, however the rest of all the meals were absolutely delicious and 6 star, thank you Adrian .
    A big thank you to Richard as he took note that we love being outside and especially set up our dinner table outside which was appreciated. We had a boat cruise booked early and Richard was very accommodating to have breakfast ready for us early at 6.45am when the usual time is 8-10am and a very well stocked cool box was included for our boat trip. As we booked the boat independently we asked if we could driven and collected due to road conditions and our guide was very accommodating.
    Excursion: we did the Fynbos quad bike which was fun, it would have been nice to say at the start would you like me to explain a bit about the terrain as we go or do you just want to ride. There was no explanation on how much fynbos or history or wildlife etc. I did read about in the welcome book afterwards, though.
    We understand load shedding and appreciate the generator but to have placed outside the spa!!! Surely this can be located elsewhere and sound proofing of some sort?
    Richard made our last night was so memorable with his smile and service, thank you again. We really enjoyed the heated plunge pool, service of drinks to the pool and entire eco-environmental awareness with everything.

    Room tip: Be aware of having to travel on a gravel road for 30 mins Book spa treatments ahead of arrival as they get booked up Tip in local currency
    Date of stay: December 2022
    Trip type: Travelled as a couple
    1  Thank Karen W
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 18 September 2022

    Great peaceful lodge close to Hermanus that has activities as well as wonderful rooms and views. Spent two nights and loved seeing all the whales and doing going out on the quad bikes over the terrain and to see the views from the top. Food was great and sitting by fire or view of the lagoon for dinner is quite enjoyable. Our guide was so much fun as well!

    Room tip: Ask for room with your own pool if weather will be warm
    Date of stay: September 2022
      • Value
      • Rooms
      • Service
    Thank Colleen N
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Jo-Anne Boshoff, Other at Mosaic Lagoon Lodge, responded to this reviewResponded 25 November 2022

    Dear Colleen

    Thank you for the lovely review! Thrilled to hear that your time with us was a memorable one. The quad bike tour is such a fun way to see the beautiful landscapes at Mosaic Lagoon lodge and the sightings of whales was really great this season. We hope that you will return to visit us again.

    The Team at Mosaic Lagoon Lodge

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 21 August 2022

    Everything at the Mosaic Lagoon Lodge is incredible from the accommodation, to the views, the food, the activities and the wonderful staff, the "Mosaic Family". Honestly one of the most wonderful places with amazing people - can't recommend it highly enough.

    Date of stay: August 2022
    Thank gill l
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Jo-Anne Boshoff, Other at Mosaic Lagoon Lodge, responded to this reviewResponded 30 August 2022

    Dear Gil

    Thank you for this lovely review so happy to hear that you enjoyed the hospitality of the Mosaic Family. And we cannot wait to welcome you back again in the future.

    The Team at Mosaic Lagoon Lodge

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 31 July 2022 via mobile

    We had a great day at the Mosaic Lagoon Lodge. The views are spectacular. The food was exquisite. The accommodations were rustic - elegant. The staff was very friendly, thoughtful, gracious, and knowledgeable. We set out to see whales, took an interesting and informative nature hike, rode ATVs, rode bicycles, and luxuriated in a unique hot tub. It is quite beautiful here and it should not be missed. The local wines add to the totality of this fine experience. Wish we could have extended our stay.

    Date of stay: July 2022
    Trip type: Travelled with family
    Thank William R
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Jo-Anne Boshoff, Other at Mosaic Lagoon Lodge, responded to this reviewResponded 30 August 2022

    Dear Robiner Family

    It was a pleasure to host you all at Mosaic Lagoon Lodge and happy to hear that you partook in all the exciting activities on offer while you were with us. You may not have extended your stay but we will see you again next time. Thank you for the lovely review.

    The Team at Mosaic Lagoon Lodge

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    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 25 July 2022

    Elanie, Jo and team were all amazing! My family and friends had a fantastic time and we made some great memories at MOSAIC Lagoon Lodge. The chefs were incredible and we had the best food ever. Thank you so much!

    Date of stay: July 2022
    Trip type: Travelled with family
    Review collected in partnership with this hotel
    Thank Minks1984
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Jo-Anne Boshoff, Other at Mosaic Lagoon Lodge, responded to this reviewResponded 30 August 2022

    It was just such a pleasure to host you and your nearest and dearest at Mosaic Lagoon Lodge for such a special occasion.
    It will be in all our memories for a long time too come! We cannot wait to welcome you back.

    With Love the Team at Mosaic Lagoon Lodge

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    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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