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AGeringer
Richards Bay, South Africa

Total Disregard for a bride on her WEDDING DAY!!!!

1.0 of 5 bubblesReviewed 14 May 2018
I had been in comms with the manager who confirmed that rooms are available and my guests can make bookings with a specific reference. I then (two weeks ago) went to the property itself to view the rooms and the person who showed us around did not say 1 word about the accommodation being fully booked on the same day I wanted to book. I then got phonecalls from wedding guests wanting to book their accommodation for my specials day, and the establishment were 1. rude to my guests, 2. acted as if they knew nothing about the arrangements made. This is SHOCKING customer service. A call to advise there is no longer space would have sufficed
Date of stay: May 2018
Room Tip: Do yourself a favour and travel a little further down the road to a place that will actually...
Trip type: Travelled as a couple
1.0 of 5 bubblesValue
1.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
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        Reviewed 17 May 2017

        Very clean rooms, and helpful staff. The t.v in the room didn't have a remote and the volume was stuck at low...couldn't adjust on the t.v either as the controls were not working. They also need to tar their roads, this being a wedding venue, as its quite tiresome having to walk that dusty rocky road in heels.

        Date of stay: April 2017
        • Trip type: Travelled with friends
          • Location
          • Cleanliness
          • Service
        Thank BernadetteM1121
        This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
        Reviewed 5 March 2017 via mobile

        We stayed in a family room. The second bedroom door had no inside handle, we had to keep a chair against the door to keep it closed. The bathroom door handle was broken and we had to use another chair to also keep it closed while using the bathroom

        Date of stay: March 2017
        Trip type: Travelled with family
        4  Thank Nondumiso M
        This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.