After spending 3 days confirming the details of our booking directly with the owner, we arrived at the lodge to only be told abruptly and rudely that the chalets that were to overlook the dam which we had booked and confirmed were given to a guest who extended their stay and that we were now in the main reception house - NOT what we booked and confirmed! This was the main reception on NOT private as we requested. We were looking for a reclusive weekend getaway and specifically asked for private lodges near the water and made sure all the finer details were confirmed with the owner prior to us arriving. The owner had no apology and shouted at us over the phone and said if we were not happy we were to leave. We do we go now after driving 250km on treacherous road at night as we had arrived 7:30pm in a rural area ?? The owner was incredibly rude and feisty and made no apology for her mistake and continued to argue with us. We had no choice but to stay the night and pay for what we we did not book. To make matters worse, there were no bath towels in the one room and we had to take from the other room and use a hand towel as not enough towels. We were absolutely shocked at the lack of hospitality skills displayed by the elderly female owner. She never once apologized nor offered a compromise. She was rude and unfriendly. The co owner, her son never called us back as he said he would and we waited a week for him to do so, clearly guest service is not their priority. We travel frequently and were horrified at the lack of responsibility and people skills!. The owners are absolutely clueless as to how important it is to honor bookings and follow through on promises. We will never ever return, nor recommend this place ever! Do not go there!

The bar is never open and you arent allowed to bring your own alcohol. if you want a drink you have to call the receptionist and she will walk to the bar to get it for you. By the time you get your drinks, you better order the next one. The venue is very close to a busy road and construction site and this is in contrast to the peaceful looking photos. The lodge is well built and well kept but there is no atmosphere and in an entire day of fishing we had not one bite although we saw plenty of small (under 1 kg) bass hiding in the reeds....