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Reviewed 29 November 2018

My stay started off so bad I nearly went and checked myself into the La Veranda within 20 minutes, which is my usual place to stay on my little escapes from working in Ho Chi Minh. I arrived in the morning, was told I could only check in at 2pm, which is fine, it's their policy to enforce and was told the direction to the restaurant, beach etc. I chose to walk which was quite a way and thought I would be able to get coffee and some breakfast, but alas no. I was told I could not have breakfast or even a cup of coffee as I had to be checked in and they would not accept cash or card for me to pay for it. I was told to go back to reception. So walked all the way back, leaving my luggage on the beach for them to send me back to the restaurant...…so not the best start. Check in the staff seemed 'flat' is the best way to put it, very disengaged and almost bossy rather than friendly or polite. That applied to check out too, not something I am used to in Vietnam hotels of this calibre.

Eventually the little beach bar opened, I was dying for food and something to drink. The beach bar is really cute, again service is bad. When used to your drink being nearly empty and someone offering you another, you literally had to hunt people down to serve you again, they weren't at all attentive. The food was ridiculously over priced and probably the worst I have had. It was the most cheap, basic of food at high end prices. So much so I would have rather ate the Pringles from the mini bar than the food. Breakfast however was really good, have to say, the only time I will compliment their food is they put on a great breakfast selection.

The more positive though, as it wasn't all bad and I like to be fair. The little villa's were absolutely lovely, delightful in fact. I had a great nights sleep the beds are super comfy. Odd water system that made my shower more like my ex boyfriend with its full on and hot, then switching to a cold drip every 6 seconds. Happened with the taps, must be the water system they use, but a pain when having a nice hot shower. Very cozy villas, the pools were fantastic and the one down by the beach has a pool bar.

The beach is lovely, absolutely lovely. Perfect sunsets, cute beach bar with actually reasonable cocktails, compared to everything else being so expensive. They basically know there is nowhere to go as it is remote. Pools are perfect too, have to say, they have done a great job of the furnishings around the pool and even in the pool.

Tips for travellers, buy snacks and drinks and bring them in. They charge extortionately for cans of coke, snacks etc and they do not have a shop to buy snack foods, drinks etc. So suggest you bring in any snacks and drinks with you for your stay.

This place has some upsides to La Veranda, my usual haunt, such as the beach bar, the pool and the beach being generally nicer, but would I stay here again? More than likely not, although I wonder if my initial arrival welcome tainted my view from the get go.

Date of stay: November 2018
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
1  Thank Amanda D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GM_TheShells, Người quản lý at The Shells Resort and Spa Phu Quoc, responded to this reviewResponded 28 November 2018

Dear Amanda D

Thank you for your detailed review of your experience of The Shells Resort and Spa Phu QUoc.

Our location is perfect for anybody looking to have a peaceful and relaxing getaway. Guests can choose to dip in our 02 grand pools, dive in the ocean through our private beach access, join in any of our activities such as free Kayak, unwind in with a nice free refreshing cocktail in 45 minutes (18h15 - 19h) or take part in a romantic dinner at Flow Restaurant.

The Resort's policy check-in at 14h, Normally all guest can be check-in at any time if the room available, on day you arrival the room is not available, so that why we was advise you to enjoy some our service at pool, beach, etc... in waiting times.

About the prices, Phu Quoc is the Island and it cant provide itself, everything must be import from main land, that why the prices increase more than some where else.

We looked deeply to your comment, that will help us shall try our best effort to ensure that clients have a pleasant stay with us.

Beside, We are pleasing to further read that our wide selection of breakfast fare was to your liking, the hotel caters to a wide demographic mix of guests, and really focus on delivering memorable moments every day to the hotel guests.

Thank you again for staying at The Shells Resort I look forward to having you back soon.

Best Regards,
The Management

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Reviewed 24 November 2018 via mobile

Me and my boyfriend just spent 4 nights here.

The resort is absolutely beautiful, the pool area is immaculately clean and looked after. The beach front is very private and has an amazing sunset.

We stayed in a garden bungalow which was about a 5 minute walk to pool and restaurant and 3 mins to reception. It was a huge bungalow, which was lovely and clean and well laid out.

The only negative was the restaurant, the breakfast was really nice but everything else we ate was below average. The food is expensive by Vietnamese standards and The menu is all over the show.
The service in the restaurant also wasn’t great as it seemed we were served by a different person every single time we ordered anything.

The location isn’t too bad, it is very secluded but a taxi to the main area is around 20 mins and 100,000VND so not so bad.

If the food and restaurant improved this place would be a 5/5 and you wouldn’t have to leave the resort!

Date of stay: November 2018
3  Thank amandamB7131OS
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 24 November 2018 via mobile

We stayed here for our honeymoon in one of the garden suites. We’ve had the most relaxing and best time you could imagine. Very quiet resort at this time but the weather is still beautiful. The room was probably the best room I’ve ever stayed in design wise, definitely 5 star quality and there are English movies which is a great touch! The breakfast was also so great with an extensive choice! The beach was clean (I didn’t experience any rubbish at all) and the pool just fantastic.

A few pointers to get that final rating point for us:
1) The service was amazing and you can tell they’re trying to improve it, however what I would do is have someone over looking the guests to see when they start looking around for someone to bring them a drink. You don’t need to go round and ask everyone if they want one, just keep an eye on them.
2) The gym was great, but perhaps could do with a cross trainer (most gyms have these).
3) The spa was beautiful however just to let you know you pay more for this beautiful setting. You can go to town and get one for half the price but it won’t have the nice scenery The Shells does.
4) for our honeymoon they did a beautiful rose display, but they did it whilst we were in the room. Just a nice touch would be to have it ready for future couples? :)
The food was wonderful (again you pay double what you’d pay outside of the resort, but I’m sure most people know that). If you do want to go outside for a few nights, Mai Jo and Birds of Paradise are good restaurants.

Overall our stay was incredible and I will hopefully return in the not too distant future!
Oh and the sunset view from the resort is unreal :)

Date of stay: November 2018
2  Thank rachelrO7729JR
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GM_TheShells, Người quản lý at The Shells Resort and Spa Phu Quoc, responded to this reviewResponded 25 November 2018

Dear Rachel R

On behalf of The Shells Resort & Spa, we wish to thank you for honoring us with your recent visit to The Shells Resort. It was our great pleasure to be of service to you.

Indeed, our location is perfect for anybody looking to have a peaceful and relaxing getaway. Guests can choose to dip in our two grand pools, dive in the ocean through our private beach access, join in any of our activities such as kayak, unwind at the Beach Bar with a nice refreshing cocktail or take part in a romantic dinner at Flow Restaurant.

I have to looked deeply to your advise, Keep in mind that the standard requirements in hospitality industry are high, we always take guests' comments seriously and ensure that we are endeavoring to refine the services to achieve the highest standards.

Providing extraordinary quality of service is our utmost goal ever since, please be sure that you nice comments will motivate all our staffs to keep on improving the quality of service everyday.

Thank you again for your staying at The Shells Resort & Spa I look forward to having you back soon.

With very best regards,
The Management Team

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Reviewed 16 November 2018 via mobile

Where do I start! The resort was absolutely stunning. We booked the bigger room facing the sea and it was worth every penny. The staff were attentive and every where was so clean. The only down factor was that sometimes the sea can be a little polluted with rubbish but that’s not the hotels fault because Vietnam has an on going problem with recycling in itself. All in all it was the most relaxing 8 days of my life. When your there you must use the spa! All the massage ladies are well trained and qualified so you will get top notched service. Thank you for accommodating us and we hope to visit next year!

Date of stay: November 2018
Trip type: Travelled as a couple
5  Thank vietanhle
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GM_TheShells, Người quản lý at The Shells Resort and Spa Phu Quoc, responded to this reviewResponded 20 November 2018

Dear vietanhle

Thank you very much for your wonderfully 5* review. That let us to know you had such a pleasant time staying with us.

Our location is perfect for anybody looking to have a peaceful and relaxing getaway. Guests can choose to dip in our 02 grand pools, dive in the ocean through our private beach access, join in any of our activities such as free Kayak, unwind in with a nice free refreshing cocktail in 45 minutes (18h15 - 19h) or take part in a romantic dinner at Flow Restaurant.

We are honor that you highly appreciated the attentiveness of our staffs. They do their utmost to assist all our guests with their personal needs and it is indeed very nice of you to recognize this in this public forum.

It is pleasing to further read that you found the room as your liking, Especial We are very pleased that you found our Spa treatments and staff helpful and friendly. We hope you had a great holiday whilst in Phu Quoc and left with many happy memories.

Thank you again for staying at The Shells Resort I look forward to having you back soon.

Best Regards,
The Management

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Reviewed 10 November 2018 via mobile

Great Ocean View rooms overlooking the pool and beach right to the ocean. Water was crystal clear.

Breakfast was on par with VN. I always take my own dried Italian Roast coffee packets from SBux because VN coffee is not of good taste or quality. JMHO

Service is 5 star - with language barrier. Very accommodating staff and the grounds were well maintained.

The ocean is filled with plastic.

Take a pepper farm tour but save your pepper buying for the night market - by far the lowest prices - made the mistake and never again...almost half price- exact same qualities. Eat the seafood at night market - pick it out of the tank!

Date of stay: November 2018
Trip type: Travelled on business
1  Thank DillyDally07
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GM_TheShells, Người quản lý at The Shells Resort and Spa Phu Quoc, responded to this reviewResponded 19 November 2018

Dear DillyDally07

Thank you very much for your wonderfully detailed and clearly review. That let us to know you had such a pleasant time staying with us.

Our location is perfect for anybody looking to have a peaceful and relaxing getaway. Guests can choose to dip in our 02 grand pools, dive in the ocean through our private beach access, join in any of our activities such as free Kayak, unwind in with a nice free refreshing cocktail in 45 minutes (18h15 - 19h) or take part in a romantic dinner at Flow Restaurant.

We are honor that you highly appreciated the attentiveness and helpfulness of our staffs. They do their utmost to assist all our guests with their personal needs and it is indeed very nice of you to recognize this in this public forum.

We take note all your advise and really focus on delivering memorable moments every day to the hotel guests.

Thank you again for staying at The Shells Resort I look forward to having you back soon.

Best Regards,
The Management

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