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Reviewed 24 November 2018 via mobile

We stayed here for our honeymoon in one of the garden suites. We’ve had the most relaxing and best time you could imagine. Very quiet resort at this time but the weather is still beautiful. The room was probably the best room I’ve ever stayed in design wise, definitely 5 star quality and there are English movies which is a great touch! The breakfast was also so great with an extensive choice! The beach was clean (I didn’t experience any rubbish at all) and the pool just fantastic.

A few pointers to get that final rating point for us:
1) The service was amazing and you can tell they’re trying to improve it, however what I would do is have someone over looking the guests to see when they start looking around for someone to bring them a drink. You don’t need to go round and ask everyone if they want one, just keep an eye on them.
2) The gym was great, but perhaps could do with a cross trainer (most gyms have these).
3) The spa was beautiful however just to let you know you pay more for this beautiful setting. You can go to town and get one for half the price but it won’t have the nice scenery The Shells does.
4) for our honeymoon they did a beautiful rose display, but they did it whilst we were in the room. Just a nice touch would be to have it ready for future couples? :)
The food was wonderful (again you pay double what you’d pay outside of the resort, but I’m sure most people know that). If you do want to go outside for a few nights, Mai Jo and Birds of Paradise are good restaurants.

Overall our stay was incredible and I will hopefully return in the not too distant future!
Oh and the sunset view from the resort is unreal :)

Date of stay: November 2018
2  Thank rachelrO7729JR
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GM_TheShells, Người quản lý at The Shells Resort and Spa Phu Quoc, responded to this reviewResponded 25 November 2018

Dear Rachel R

On behalf of The Shells Resort & Spa, we wish to thank you for honoring us with your recent visit to The Shells Resort. It was our great pleasure to be of service to you.

Indeed, our location is perfect for anybody looking to have a peaceful and relaxing getaway. Guests can choose to dip in our two grand pools, dive in the ocean through our private beach access, join in any of our activities such as kayak, unwind at the Beach Bar with a nice refreshing cocktail or take part in a romantic dinner at Flow Restaurant.

I have to looked deeply to your advise, Keep in mind that the standard requirements in hospitality industry are high, we always take guests' comments seriously and ensure that we are endeavoring to refine the services to achieve the highest standards.

Providing extraordinary quality of service is our utmost goal ever since, please be sure that you nice comments will motivate all our staffs to keep on improving the quality of service everyday.

Thank you again for your staying at The Shells Resort & Spa I look forward to having you back soon.

With very best regards,
The Management Team

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Reviewed 16 November 2018 via mobile

Where do I start! The resort was absolutely stunning. We booked the bigger room facing the sea and it was worth every penny. The staff were attentive and every where was so clean. The only down factor was that sometimes the sea can be a little polluted with rubbish but that’s not the hotels fault because Vietnam has an on going problem with recycling in itself. All in all it was the most relaxing 8 days of my life. When your there you must use the spa! All the massage ladies are well trained and qualified so you will get top notched service. Thank you for accommodating us and we hope to visit next year!

Date of stay: November 2018
Trip type: Travelled as a couple
5  Thank vietanhle
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GM_TheShells, Người quản lý at The Shells Resort and Spa Phu Quoc, responded to this reviewResponded 20 November 2018

Dear vietanhle

Thank you very much for your wonderfully 5* review. That let us to know you had such a pleasant time staying with us.

Our location is perfect for anybody looking to have a peaceful and relaxing getaway. Guests can choose to dip in our 02 grand pools, dive in the ocean through our private beach access, join in any of our activities such as free Kayak, unwind in with a nice free refreshing cocktail in 45 minutes (18h15 - 19h) or take part in a romantic dinner at Flow Restaurant.

We are honor that you highly appreciated the attentiveness of our staffs. They do their utmost to assist all our guests with their personal needs and it is indeed very nice of you to recognize this in this public forum.

It is pleasing to further read that you found the room as your liking, Especial We are very pleased that you found our Spa treatments and staff helpful and friendly. We hope you had a great holiday whilst in Phu Quoc and left with many happy memories.

Thank you again for staying at The Shells Resort I look forward to having you back soon.

Best Regards,
The Management

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Reviewed 10 November 2018 via mobile

Great Ocean View rooms overlooking the pool and beach right to the ocean. Water was crystal clear.

Breakfast was on par with VN. I always take my own dried Italian Roast coffee packets from SBux because VN coffee is not of good taste or quality. JMHO

Service is 5 star - with language barrier. Very accommodating staff and the grounds were well maintained.

The ocean is filled with plastic.

Take a pepper farm tour but save your pepper buying for the night market - by far the lowest prices - made the mistake and never again...almost half price- exact same qualities. Eat the seafood at night market - pick it out of the tank!

Date of stay: November 2018
Trip type: Travelled on business
1  Thank DillyDally07
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GM_TheShells, Người quản lý at The Shells Resort and Spa Phu Quoc, responded to this reviewResponded 19 November 2018

Dear DillyDally07

Thank you very much for your wonderfully detailed and clearly review. That let us to know you had such a pleasant time staying with us.

Our location is perfect for anybody looking to have a peaceful and relaxing getaway. Guests can choose to dip in our 02 grand pools, dive in the ocean through our private beach access, join in any of our activities such as free Kayak, unwind in with a nice free refreshing cocktail in 45 minutes (18h15 - 19h) or take part in a romantic dinner at Flow Restaurant.

We are honor that you highly appreciated the attentiveness and helpfulness of our staffs. They do their utmost to assist all our guests with their personal needs and it is indeed very nice of you to recognize this in this public forum.

We take note all your advise and really focus on delivering memorable moments every day to the hotel guests.

Thank you again for staying at The Shells Resort I look forward to having you back soon.

Best Regards,
The Management

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Reviewed 4 November 2018 via mobile

We booked a Garden villa which is spacious and clean. Try stay closer to restaurant (breakfast etc) and the pool to minimize walking distance and time.
The resorts offers free cocktails & juice from 615 to 7pm everyday (except Monday) which is nice.
Restaurant has singers at evening as well.
Went in End Oct so the sea is calm and clean.
The resorts can arrange day tour (Johns tour) which is nice (That's another review)

Date of stay: October 2018
Trip type: Travelled with family
4  Thank siongloong
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GM_TheShells, Người quản lý at The Shells Resort and Spa Phu Quoc, responded to this reviewResponded 5 November 2018

Dear siongloong

Thank you very much for your wonderfully detailed review. I am glad that you had such a pleasant time staying with us.

Indeed, our location is perfect for anybody looking to have a peaceful and relaxing getaway. Guests can choose to dip in our 02 grand pools, dive in the ocean through our private beach access, join in any of our activities such as free Kayak, unwind in with a nice free refreshing cocktail in 45 minutes (18h15 - 19h) or take part in a romantic dinner at Flow Restaurant. your comment very nice of you to recognize in this public forum.


Thank you again for staying at The Shells Resort I look forward to having you back soon.

Best Regards,
The Management

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Reviewed 24 October 2018

We arrived with such excitement to stay at Shells, the photos looked amazing. I have to say, the facilities and hotel are so nice and the private beach is a definitely plus. Our room was huge and very comfortable. This would have been an absolutely stellar stay if the staff had been more attentive. No one would come to see if we needed drinks, we had to walk to the bar and order. No one would collect dishes, we saw dishes outside someone's room for over 24 hours. The food in the restaurant was also expensive and bland. Very disappointing.

Date of stay: October 2018
  • Trip type: Travelled as a couple
    • Value
    • Rooms
    • Service
2  Thank Jess G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GM_TheShells, Người quản lý at The Shells Resort and Spa Phu Quoc, responded to this reviewResponded 25 October 2018

Dear Jess G

Thank you for taking the time to write about your recent stay at the The Shells Reosrt & Spa,

I am delighted to read that you found the room as you liking and highly appreciated the facilities, nice hotel designed.

it’s naturally disappointing to read a number of the issues which you encountered. I do note your feedback on several matters which includes the room service activities and non attentive service provided by the Bar's staff during your arrival at there. We have initiated meetings to ensure we pay more attention to this.

Thank you again for choosing to stay with us we look forward to welcoming you back should you visit Phu Quoc

Best Regards,
The Management

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