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R 633
Fully refundable before Fri, 29 Mar
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Reviewed 7 November 2018

I book this hotel through Agoda , when I came to the hotel the receptionist said please upgrade the booking to better room near by swimming pool , I did request them to check 2 rooms to compare but they said no need and sure the room will be better . Because of tired so I agreed to paid 30% more to have better room as they said . But in the next day when I checked the room which I have booked , all the furniture are the same , and have sea view while the upgrade room have pool & garden view .
And the room they gave me have high humidity , mold on the wall.
Next day , when we came for breakfast , they said my booking not include breakfast and have to paid more . The guy at reception ( Named Trinh Tien Lap ) said I have to paid 150K /person and 300K /room and I have to paid 900K for 6 persons( 3 rooms ) for very poor quality breakfast. Then I recheck my booking @ Agoda and found that the breakfast price is only 150K/room not 150K/person . I asked the receptionist why they charge double price for breakfast , he said because you already agreed to pay with that price and refuse to refund extra cost . He attitude very worse and even talk louder than me.
I feel very disappointed with the way they cheating me ( Upgrade room , Double price for breakfast ).

Date of stay: October 2018
  • Trip type: Travelled with family
    • Value
    • Sleep Quality
    • Service
1  Thank lbpanh
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Việt Hà T, Tổng giám đốc at Tropicana Resort, responded to this reviewResponded 8 November 2018

Greeting from Tropicana resort and thank you for your feedback,
firstly we are very appreciated for your holiday at Tropicana resort , and we would like appologize when our staff failed to explained to you ,but please understanding that they try to bring the excelent serviced for you as the expected holiday as we would like again clarify to you as below:

1.Your booking is: in your case you book through agoda with room type is "standard gardern view" ( sea view is only for room type => deluxe ocean view , standard gardern not have sea view as you mention )
Our staff cetainly sure that with room type they introduce to you for special offer rate just 10 usd/nights/room, not 30% of room rate as you said (please recheck your booking ) upgrade to" Bungalow gardren view"(pool view also) its better that is right,if you do not agree you can stay as standard garden as your orginal booking .

2.Breakfast: kindly understanding that agoda have two options room rate , they have 02 packages 02 options , if you buy combo package (room+ breakfast) at same time you will get special rate as you checked ,but here you made the reservation through agoda with option 1 " room only " no breakfast and you paid done through agoda, so when come to resort you buy private with us , we sell private on our side with public rate 10 usd/ticket , its not connect to your booking on agoda, so you should not compare when you buy in this case , i'ts separate not contact to each other ( with cost, tax ,vat ... ) and we did just 7 USD = 150.000VND/person offer for you .And if you do not agree, dont like you can go out and no need buy a ticket .

We know you are vietnamese but thank you for write in english to easy for all our guest understanding to they have the best choice when they make the reservation, we appriciated that, and we wish we have a chance to welcome you back with better service .

Many thanks and best regards
Manager departments

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 October 2018 via mobile

The guy at reception was the worse ever and for sure gave us the worse first impression. We booked and paid in advance and that’s how he made us feel. As he couldn’t care anymore.
Competed to everywhere else we stayed in Vietnam it’s the one hotel we can say we won’t be back too.

The beach and the pool are nice and clean.

Date of stay: October 2018
Trip type: Travelled as a couple
4  Thank alejandroportillo39
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 19 September 2018

The hotel is 30 min from the night market but has lots of restaurants and bars within 5min walk. It has access to the beach for nice walks (this side of the island has choppier waters) and the swimming pool is big and clean. Breakfast has good variety but the standard menu is very simple and would have been great to have more local options.
Staff is friendly (they don't speak good English) and although the room was comfortable, it could have been more clean (towers had stains). Get a room with a balcony facing the sea, specially on low season as to get to the bungalows you'll get wet an very close to the swimming pool so very noisy.

Room tip: Rooms in the main building with sea views
Date of stay: September 2018
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank evamrejado
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 16 September 2018

The place is getting a little old but well kept. We got a two bedroom unit right on the beach for about A$120. Breakfast was was quite OK, not the lavish spread that you get at 5 star places but more than adequate. Food from the restaurant including room service is quite good and incredibly cheap. Staff very helpful and friendly.

Date of stay: August 2018
1  Thank jimbest j
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 16 September 2018 via mobile


I have the most relaxing and wonderful stay at Tropicana resort . The room is great and had everything we needed. The staffs so friendly and helpful special Ms Kylie in reception.Will stay again if we return to Phu Quoc! Thank you once again.

Date of stay: September 2018
Trip type: Travelled with friends
Thank Odyssey815617
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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