Greeting from Tropicana resort and thank you for your feedback,
firstly we are very appreciated for your holiday at Tropicana resort , and we would like appologize when our staff failed to explained to you ,but please understanding that they try to bring the excelent serviced for you as the expected holiday as we would like again clarify to you as below:
1.Your booking is: in your case you book through agoda with room type is "standard gardern view" ( sea view is only for room type => deluxe ocean view , standard gardern not have sea view as you mention )
Our staff cetainly sure that with room type they introduce to you for special offer rate just 10 usd/nights/room, not 30% of room rate as you said (please recheck your booking ) upgrade to" Bungalow gardren view"(pool view also) its better that is right,if you do not agree you can stay as standard garden as your orginal booking .
2.Breakfast: kindly understanding that agoda have two options room rate , they have 02 packages 02 options , if you buy combo package (room+ breakfast) at same time you will get special rate as you checked ,but here you made the reservation through agoda with option 1 " room only " no breakfast and you paid done through agoda, so when come to resort you buy private with us , we sell private on our side with public rate 10 usd/ticket , its not connect to your booking on agoda, so you should not compare when you buy in this case , i'ts separate not contact to each other ( with cost, tax ,vat ... ) and we did just 7 USD = 150.000VND/person offer for you .And if you do not agree, dont like you can go out and no need buy a ticket .
We know you are vietnamese but thank you for write in english to easy for all our guest understanding to they have the best choice when they make the reservation, we appriciated that, and we wish we have a chance to welcome you back with better service .
Many thanks and best regards
Manager departments