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All reviews opposite hotel smaller pool fantastic room night market phu quoc swimming pool main building private beach cleaned every morning nice bathroom bath towels amazing sunset paradise island easy access beachfront bungalow min walk lovely pool
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Reviewed 6 February 2017 via mobile

The garden rooms is very good. Nice and clean and everything works. The pool area is not that big, but it is okay. The beach is just 20 meters from the hotel which is very nice.
The breakfast however was cold almost every day, the coffee wasn't that good neither.
The hotel was suppose to have a fitness center. But there were only two stationary bikes and one set of handweights. Very disappointing...

Stayed: February 2017, travelled with friends
Thank Jannik W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 January 2017

We stayed in one of the beachfront bungalows for 5 nights which was fantastic. Room was beautiful, and cleaned every day with a very comfortable bed! Loved having our own patio right on the beach with access to our own fridge to grab snacks or drinks, so very happy we decided to splurge a bit for this room during our stay.

On our last night however, we were just sitting down on our patio with a drink to enjoy the final sunset (it was a nice one!) when we noticed a ton of people starting to head towards the beach and sitting down at tables we saw being set up a couple hours earlier. I believe part of the bridal party was staying in the room beside us since there was a lot of excitement going on there (no problem). Just as the sun was setting, this music started POUNDING from the stage they had set up just to the right of the lounger area on the beach. People shouting into the microphone, singing along with the music... shouting some more. I have no issue with people having a good time at a wedding and can certainly appreciate the hotel making this as fun for the couple as possible, but I have never in my life heard music or anything at this volume on the beach. I like a beach bar as much as the next person, but the volume they had this set at (the speakers blew a few times) was ridiculous. When we asked the front desk why it had to be so loud and what time it would be done (had to get up at 5am for an early flight), they said 10pm, and to their credit, at 9:59 on the dot, it was silent (I don't even know how they accomplished that since 5 minutes prior our room was literally shaking from the noise). So I'm glad that they were done by 10 as promised, but if the volume could have been at a reasonable level, we would not have had to leave the resort (could barely hear the TV in our room with the TV volume maxed it was that loud) for the whole evening which had not been our plan. We could still hear the wedding from Rory's which is a 10 minute walk away... we dined a bit further down than that, but couldn't help but notice that the music at Rory's was plenty loud for everyone to hear but you could not hear it next door. If Tropicana had made the volume even a bit louder than this, it would have been no problem. Regardless, would absolutely recommend Tropicana. I'm going to guess they had more than one complaint (from more than just Tropicana guests) that night so hopefully they can make some slight adjustments when hosting weddings in the future.

Also - breakfast was fantastic, and the free transfers to and from the airport were a very nice touch!

Room Tip: Beachfront bungalow 15 was great!
Stayed: January 2017, travelled as a couple
1  Thank J9ie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 January 2017 via mobile

I cannot speak highly enough of Phuoc and his conscientious, diligent and hardworking team for providing the most comfortable and delightful stay. The hotel, situated on a well groomed stretch of long beach- benefitting from clear blue, warm seas - is meticulously maintained, the grass well watered, the flower beds groomed and the sand dampened so that you don't traipse it in to your accommodation. Everything has been thought of. The pool is cool and refreshing and was not pumped full of overpowering chlorine and the bar service to the beach absolutely great. We were lucky enough to have a beach front bungalow, F14, with a large and well shaded veranda to enjoy a few well balanced cocktails as the sun slowly sank beneath the horizon, something not to be missed. The room was made up daily with fresh towels for both beach and bathroom and the cleaners always prompt and efficient. Breakfast was fine, strong coffee, a series of cooked options and fresh fruit. It also had cold pizza which on a hangover felt like a lifesaver!! The reception team managed to direct me to the nearest motorbike hire shop (120k VND per day) and to some great local sites and places of interest. After 8 nights here I must admit we were very, very sad to leave.

A must for a traveler wishing for a serene, relaxed environment with exquisite views of the ocean and a diligent and attentive, incredibly friendly team of professionals to look after them.

Stayed: January 2017
Thank epj123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 January 2017 via mobile

Nice staff, but lacking any training. The food display at breakfast left a lot to desire in presentation and freshness. The rooms are ok, need some Maintenace. The hotel is in a good location if you ever to be where the action is

Stayed: January 2017, travelled as a couple
Thank Mike F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 January 2017

We had the basic room and it had 2 large beds and was a huge room. Excellent customer service, terrific swimming pool and right on the beach. Would highly recommend. Good central location. Breakfast was average.

  • Stayed: January 2017, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank PearTreeHouse77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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