We booked this villa in September 2012 for an 11 night stay in February 2013. We opted for this villa above others which had private pool facilities as it had a private sunken jacuzzi on the rear terrace so we didn't mind sharing the pool with 7 other villas. We had some lovely email exchanges with the owner prior to our arrival so were very shocked and disappointed to find the jacuzzi had to be taken out owing to maintenance issues in December - 2 months PRIOR to our holiday. I immediately checked the owners own website and found that it was STILL advertising this feature so I immediately contacted the owner to report my findings. I actually had to re-read the email reply to see if in fact I had received an apology such was the tone of the response.
The villa itself is in a wonderful location and is of a high standard however I do not feel it can now be called 'luxury' when it no longer has it's key feature. It also does not have a BBQ as advertised. The CD player doesn't work and the DVD player won't accept/play UK DVD's. There was also no welcome pack which I think is a must for a self catering villa - we only discovered a great beach bar (JuJu's) 2 days before we left that was only 5 mins walk from the property.
We had a wonderful holiday (it's such an amazing place) we are just left feeling short-changed as we didn't get what we had booked. If we had been informed before our arrival our expectations could've been managed better and I would not have felt the need to give negative (although I hope constructive) feedback.