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Reviewed 1 March 2021

The service from front desk all the way to catering, housekeeping was brilliant. The managers & staff were very good & polite & courteous. Good covid protocols were in place. Room was quite big & comfortable with a nice big balcony. Could use all the facilities of the 3 hotels. Good clean swimming pool & the beach was just awesome, hugh stretches of fine sandy Food was well catered for & had good veg options. Thanks to the headchef Dharampal. We had a great stay & would surely recommend this place. Not too crowded & just right in this covid times.Monkeys were a bit of a nuisance.

Room tip: Front upper floor rooms as have a partial view of the sea
Date of stay: January 2021
    • Value
    • Rooms
    • Service
Thank ShahELLA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Neptune Sales, Sales at Neptune Palm Beach Boutique Resort & Spa, responded to this reviewResponded 14 March 2021

Dear valuable Guest,
Sunny greetings from Neptune Hotels.
Thank you for your open feedback.
As a part of the leisure hotel industry, we are dependent on our customers' opinions.
We are grateful for their interest and for their sharing suggestions for improvement with us.
Many thanks for letting us know your experiences. We have forwarded your correspondence to the relevant departments.
We look very much forward to welcome you again in one of our Beach Resorts or Safari Lodges.
Yours faithfully,
The Neptune Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 February 2021

As a Boutique Hotel, our expectations were little high in terms of ambiance.
Were disappointed with the main restaurant decor, furniture, etc.
Food was nice and the staff were friendly.
Location of the resort is nice. It is on Galu beach where the sand is very smooth and white.
Going down the steps to the beach, there is no rail on either side of the wall to hold onto and one can fall if not careful. Also there is no ramp for a wheelchair person which needs to be looked into by the Management of the Resort.
There are 3 adjoining resort next to each other. Neptune Paradise, Neptune Village and Neptune Palm Boutique.
I would recommend either Neptune Paradise or Village to stay as it is more lively.

The Gardens were well kept
Overall the stay was very nice

Room tip: blocks in front are the best or worth booking
Date of stay: February 2021
    • Value
    • Rooms
    • Service
1  Thank Naina H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Neptune Sales, Sales at Neptune Palm Beach Boutique Resort & Spa, responded to this reviewResponded 1 March 2021

Dear valuable Guest,
Sunny greetings from Neptune Hotels.
Thank you for your open feedback.
As a part of the leisure hotel industry, we are dependent on our customers' opinions.
We are grateful for their interest and for their sharing suggestions for improvement with us.
Many thanks for letting us know your experiences. We have forwarded your correspondence to the relevant departments.
We look very much forward to welcome you again in one of our Beach Resorts or Safari Lodges.
Yours faithfully,
The Neptune Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 January 2021 via mobile

It’s a mediocre hotel . Commercial and like all big hotels . Indifferent to your needs . Service leaves a lot to be desired . Food is mediocre . Only redeeming feature is the beautiful beach. The rooms have a damp and musty smell . And the monkeys are an absolute nuisance . They are everywhere. Go for the smaller boutique hotels which specialise in one on one service and offer more privacy .

Date of stay: January 2021
Trip type: Travelled with friends
2  Thank AbedaH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Neptune Sales, Sales at Neptune Palm Beach Boutique Resort & Spa, responded to this reviewResponded 2 February 2021

Dear valuable Guest,
Sunny greetings from Neptune Hotels.
Thank you for your open feedback.
As a part of the leisure hotel industry, we are dependent on our customers' opinions.
We are grateful for their interest and for their sharing suggestions for improvement with us.
Many thanks for letting us know your experiences. We have forwarded your correspondence to the relevant departments.
We look very much forward to welcome you again in one of our Beach Resorts or Safari Lodges.
Yours faithfully,
The Neptune Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 October 2020

What a holiday we had! The service from front desk all the way to the catering staff and room attendants was brilliant!
The hotel had a large variety of meal options, and they catered well for veg and non-veg, as well as child-friendly food like burgers, chips and pasta. In addition to breakfast (hot waffles and pancakes, sausages, pastries, salads, eggs, cereals, fruit and Kenyan specialities), lunch and dinner (large variety that changed daily, with a pasta station), they also had la carte restaurants and a snack bar serving hot dogs, chips, toasted sandwiches and pastries! You would not go hungry here!
The rooms were spacious (we had a king and single bed plus plenty of room for the kids to play),
clean and located close to the amenities. With access to 3 swimming pools, we were spoilt for choice. We also went out onto the beach each day. Huge stretches of fine, white sand on my favourite Galu beach.
On the last day, the hotel organised a glass bottom boat trip out to the reef where we got to see lots of fish! Great for snorkelling!
As for the current situation, I was pleased to see staff wearing their masks and sanitisation stations around the hotel. The food was also served by the staff, but in a buffet style so you could pick and choose what you wanted.
This trip was such a great one for me and my family, so much so that we're looking to go again before the end of the year! Definitely my hotel of choice in the south coast.

Date of stay: October 2020
    • Value
    • Cleanliness
    • Service
1  Thank 907rupalis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Neptune Sales, Sales at Neptune Palm Beach Boutique Resort & Spa, responded to this reviewResponded 19 November 2020

Dear valuable Guest,
Sunny greetings from Neptune Hotels.
Thank you for your open feedback.
As a part of the leisure hotel industry, we are dependent on our customers' opinions.
Many thanks for letting us know your experiences.
We look very much forward to welcome you again in one of our Beach Resorts or Safari Lodges.
Yours faithfully,
The Neptune Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 October 2020

We had a really good experience here - deluxe clean rooms and all-inclusive services. Being beachfront, the breeze provided the best weather. We enjoyed ourselves in the big swimming pools and on the clean gardens.
The staff (to mention a few: Lucy Macharia, Rashid, Suleiman, Fatuma, Kalu, Gerald the cocktail master) were very friendly and always at clients' service

Date of stay: October 2020
Thank R3893PVpaulm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Neptune Sales, Sales at Neptune Palm Beach Boutique Resort & Spa, responded to this reviewResponded 19 November 2020

Dear valuable Guest,
Sunny greetings from Neptune Hotels.
Thank you for your open feedback.
As a part of the leisure hotel industry, we are dependent on our customers' opinions.
Many thanks for letting us know your experiences.
We look very much forward to welcome you again in one of our Beach Resorts or Safari Lodges.
Yours faithfully,
The Neptune Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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