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Reviewed 17 March 2019 via mobile

Air conditioner stinked and no cleaning, no disinfected. Inside air conditioner is mold.
It is dangerous for health.
On wall is mold. Clients aren’t good level.
It wasn’t good choice for this price. I don’t recommend.

Date of stay: March 2019
Trip type: Travelled as a couple
Thank minionminion9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Neptune S, Director of Sales at Neptune Palm Beach Boutique Resort & Spa, responded to this reviewResponded 3 May 2019

Dear valuable Guest,
Sunny greetings from Neptune Hotels.
Thank you for your open feedback.
As a part of the leisure hotel industry, we are dependent on our customers' opinions.
We are grateful for their interest and for their sharing suggestions for improvement with us.
Many thanks for letting us know your experiences. We have forwarded your correspondence to the relevant departments.
However, we have no records on your complaint, no feedback is registered. You also hide your name and personal information. It is too easy to say things out of the blue and this is not the purpose of the medium.
Yours faithfully,
The Neptune Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 March 2019 via mobile

The hotel is situated on a fairly quiet stretch of glorious sands not far from the Diani shopping centre and other adjacent hotels. The rooms are in blocks of 4 in attractive Swahili style buildings which are doted around the well kept gardens. As they are fairly well spread out it helps to give the hotel a very relaxed quiet feel which is ideal for a restful break.
The rooms themselves are adequately furnished with plenty of space, the bathroom is quite large with twin sinks and a large walk in shower. The bed is a good size and very comfortable, there is ample room for your clothes and a very good outdoor veranda. The only downside is the towels provided could do with improving along with a more consistent approach to replenishing bathroom accessories and tea/coffee satchets.
The restaurant is set alongside the pool/bar area, we never experienced any problems finding a clean table for breakfast lunch or evening meals. The food was plentiful with generally a fair selection of pastas, stir fries, fish and meat dishes. Always a good selection of vegetables and deserts. Table service was very attentive with regards to obtaining drinks and all the staff were extremely polite and helpful. The main bar area above the large swimming pool was always very welcoming and the drinks of a good quality served by a friendly bar staff. There is also a daytime swim up bar in the pool which again was well maintained and most welcome during the hot sunny weather.
Seating around the pool/garden area, although plentiful, does suffer from early risers reserving numerous sun beds particularly those with shade.
You should also be aware of numerous falling palm branches and indeed one day a complete tree fell onto the lawn area, fortunately missing those people sunbathing at the time.
One should also be aware of the numerous playful monkeys which are abundant in the grounds, they are very entertaining but could pose a small threat if you are carrying anything sweet.
We also took the opportunity of eating at the Italian restaurant in the adjacent Neptune Village hotel which made a welcome break from the normal help yourself standard restaurant.
There is also a very lovely a la Carte restaurant situated above the main restaurant where we had a wonderful grilled lobster meal at a reasonable extra cost.
One Dissappointing thing we did experience though was the hotels Valentine's Day dining experience, having had received such great times at previous Kenyan hotels, we thought we were once again in for a treat.
However the 3 Neptune hotels joined forces to put on a grand dining area in the adjacent hotels grounds. This proved to be somewhat disastrous with limited tables available which left people scrambling for anything vacant, the normal excellent table drink service was sadly missing and the food offering very poor. Please Neptune just do what you're good at and simply add a bit of theatre to your normal evening offering and everything would have been fine.
Overall we had a good rest after a very tiring safari which was exactly what we wanted but felt it could have been a little better if more attention was given to the smaller details.

Date of stay: February 2019
Trip type: Travelled as a couple
2  Thank fletch1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Neptune S, Director of Sales at Neptune Palm Beach Boutique Resort & Spa, responded to this reviewResponded 3 May 2019

Dear valuable Guest,
Sunny greetings from Neptune Hotels.
Thank you for your open feedback.
As a part of the leisure hotel industry, we are dependent on our customers' opinions.
We are grateful for their interest and for their sharing suggestions for improvement with us.
Many thanks for letting us know your experiences. We have forwarded your correspondence to the relevant departments.
We look very much forward to welcome you again in one of our Beach Resorts or Safari Lodges.
Yours faithfully,
The Neptune Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 February 2019

Our second stay at Neptune Palm. Have to say, it is one of the best properties that I have stayed at in the area in many years. Very personalised, attentive service. From the initial communication with the manager, Mr Kifoto, through to all the staff at the bar (Namely Patrick and Francis) as well as the restaurant staff (Namely Grace, Riziki and Emmanuel). These are the staff who made our stay a fantastic one. Always smiling, ready to serve and within a few days, knew our preferences. They were all very good with our children too who were quite young. Very good sized rooms, comfortable bedding and clean bathrooms, all looked after very well by the housekeeping staff. The pool, a very good size and design compared to those at the sister properties, Village and Paradise. Quality of food was excellent with more than sufficient options at all meal times. If I was to make any suggestion, it would be to have a few savoury items at the afternoon tea time as opposed to all sweet. Overall, it was a great stay and I would definitely not hesitate to return here again. Thank you to all the staff at Neptune.

Room tip: Try choose rooms closer to the pool area to avoid the long walk especially when travelling with young children.
Date of stay: February 2019
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Vish S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Neptune S, Director of Sales at Neptune Palm Beach Boutique Resort & Spa, responded to this reviewResponded 26 February 2019

Dear valuable Guest,
Sunny greetings from Neptune Hotels.
Thank you for your open feedback.
As a part of the leisure hotel industry, we are dependent on our customers' opinions.
We are grateful for their interest and for their sharing suggestions for improvement with us.
Many thanks for letting us know your experiences. We have forwarded your correspondence to the relevant departments.
We look very much forward to welcome you again in one of our Beach Resorts or Safari Lodges.
Yours faithfully,
The Neptune Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 February 2019

Had the pleasure of spending a wonderful 5 days with my family at Neptune Palm Beach over New Years' and I must say, it was a great time as always!! I have been to this hotel on numerous visits and it has never disappointed me! The experience from the minute you arrive at reception to the end of your visit is full of wonderful memories and what makes this hotel unique are the people that work and run this place. I have known most of them for the past many years I have been visiting and am always heartened to see the same folks on my every visit. The property is excellent as is the food and the beach front. The animation team led by William were/are an outstanding bunch, full of energy and radiate happiness - whether you are in your 60's or you are 5 years old, they have you covered and will get you involved in all the fun activities..!! I am certainly looking forward to being back this year!!

Date of stay: December 2018
  • Trip type: Travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank arismail100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Neptune S, Director of Sales at Neptune Palm Beach Boutique Resort & Spa, responded to this reviewResponded 26 February 2019

Dear valuable Guest,
Sunny greetings from Neptune Hotels.
Thank you for your open feedback.
As a part of the leisure hotel industry, we are dependent on our customers' opinions.
We are grateful for their interest and for their sharing suggestions for improvement with us.
Many thanks for letting us know your experiences. We have forwarded your correspondence to the relevant departments.
We look very much forward to welcome you again in one of our Beach Resorts or Safari Lodges.
Yours faithfully,
The Neptune Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 January 2019

Amazing hotel, nice big pool... you have access to Neptune paradise and Neptune village if you feel like you need a change... you can eat at the restaurants of the other two hotels as well... gives you variety... beach is clean. waiters and staff are friendly.
the only downside was our room was quite far from the pool so was quite a walk.... also no hot water in the rooms which was fine for us as it was too hot to have hot showers anyway... Although other guests were complaining that there was no hot water....

Room tip: try and get the sea facing rooms as they are closer to everything...
Date of stay: April 2018
  • Trip type: Travelled with family
    • Location
    • Sleep Quality
    • Service
Thank Mgenie1984
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Neptune S, Director of Sales at Neptune Palm Beach Boutique Resort & Spa, responded to this reviewResponded 26 February 2019

Dear valuable Guest,
Sunny greetings from Neptune Hotels.
Thank you for your open feedback.
As a part of the leisure hotel industry, we are dependent on our customers' opinions.
We are grateful for their interest and for their sharing suggestions for improvement with us.
Many thanks for letting us know your experiences. We have forwarded your correspondence to the relevant departments.
We look very much forward to welcome you again in one of our Beach Resorts or Safari Lodges.
Yours faithfully,
The Neptune Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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