We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Lowest prices for your stay
Booking.com
US$354
View deal
Expedia.com
US$333
View deal
Free cancellation until 21/08/06
Agoda.com
US$354
US$302
View deal
Hotels.comUS$333
CheapTicketsUS$333
TravelocityUS$333
View all 13 deals
* Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
Nearby Hotels
Reviews (605)
Filter reviews
605 results
Traveller rating
260
212
65
45
23
Traveller type
Time of year
LanguageAll languages
More languages
Traveller rating
260
212
65
45
23
Show reviews that mention
All reviews neptune paradise long hours beautiful beach sea urchins night safari white sand pools holiday diani palms reef animation waiters shillings ruth ukunda vendors
Selected filters
Filter
Updating list...
2 - 7 of 605 reviews
Reviewed 5 May 2021

Stay there Neptune paradise hotel enjoying my stay till I realize my back pack was left unpicked in my room. After a few minutes checked my pack pack and notice my wallet with 700$ dollars was missing raise concern no assistance from staff. Be careful there for sure, sorry this trip ended this way.

Dave

Date of stay: June 2020
Trip type: Travelled solo
Thank Dave C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Neptune Sales, Sales at Neptune Paradise Beach Resort & Spa, responded to this reviewResponded 21 May 2021

Dear valuable Guest,
Sunny greetings from Neptune Hotels.
Thank you for your open feedback.
As a part of the leisure hotel industry, we are dependent on our customers' opinions.
We are grateful for their interest and for their sharing suggestions for improvement with us.
Many thanks for letting us know your thoughts and concerns.
We have forwarded your correspondence to the relevant departments.
However, this is a strange way to insult the hotel of your loss of money. On top, if it was my backpack with 700 usd inside, I would for sure have it put that it cannot be taken out in a few minutes, or simply not have it in a backpack. I understand you may have lost your money, but please do not insult our well trained staff in a fully securied resort without any proof.
Yours faithfully,
Michel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 January 2021

We enjoyed our experience & stay at this establishment right from the start.

The booking process is smooth. Quick turnaround in communication.

They pick up guests from the Ukunda airstrip as a courtesy. Very comfortable vehicles.

The place is very beautiful, the rooms are good, the food and the service is even better.

They did not miss a beat, we were well taken care of all through.

There are enough swimming pools and various activities for kids and adults.

Beautiful beaches and not too crowded with vendors.
Would definitely recommend to others and visit again.

Date of stay: January 2021
Trip type: Travelled with family
Thank NdukuWambuaV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Neptune Sales, Sales at Neptune Paradise Beach Resort & Spa, responded to this reviewResponded 2 February 2021

Dear valuable Guest,
Sunny greetings from Neptune Hotels.
Thank you for your open feedback.
As a part of the leisure hotel industry, we are dependent on our customers' opinions.
We are grateful for their interest and for their sharing suggestions for improvement with us.
Many thanks for letting us know your experiences. We have forwarded your correspondence to the relevant departments.
We look very much forward to welcome you again in one of our Beach Resorts or Safari Lodges.
Yours faithfully,
The Neptune Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 January 2021

We visited the hotel in Feb/March 2020 and it was just perfect. The staff was really kind and always helpful, they also helped me to solve my troubles with contact lenses and helped to buy new on in the city. Room was nice, clean. Food was delicious. We enjoyed the drinks at the beach pool and relax in the garden/beach. The animation was in a nearby Neptune Village but we did not join as we prefer just chillin around so we enjoyed more quiet and less crowded Neptune Paradise :-))) loved it.

Date of stay: March 2020
Trip type: Travelled as a couple
Thank 795jitkak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Neptune Sales, Sales at Neptune Paradise Beach Resort & Spa, responded to this reviewResponded 2 February 2021

Dear valuable Guest,
Sunny greetings from Neptune Hotels.
Thank you for your open feedback.
As a part of the leisure hotel industry, we are dependent on our customers' opinions.
We are grateful for their interest and for their sharing suggestions for improvement with us.
Many thanks for letting us know your experiences. We have forwarded your correspondence to the relevant departments.
We look very much forward to welcome you again in one of our Beach Resorts or Safari Lodges.
Yours faithfully,
The Neptune Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 January 2021 via mobile

We stayed at Neptune paradise for 2 weeks and had the best family time with memories made for a lifetime! The staff from management (Timothy) to kitchen (always smiling and no request was to much) to bar (Ruth was our favorite) to the waiters and waitresses (we loved Shiela and Beatrice) to the garden staff, pool guy and lady who helped us with our luggage! Absolutely everyone was amazing! They made a huge effort for Christmas and new Year which is definitely worth going for. Rooms have aircon which is a huge plus! Mosquitos were no issue at all.
Plenty sun beds. Stunning swimming pools. The best sand bank to walk out into the sea on. Bring reef shoes as there are plenty sea urchins if you plan to snorkel. You do get harassed the minute you step on the beach but everyone is just trying to make a living. They are super friendly and mean no harm. Do have to be firm at times. Claus organised us a Snorkling trip to another sand bank with one of the local dhow boats! Definitely worth it. We did a 3 night safari from Neptune and they locked our luggage up and were very accomadating. Our boys learned to kite surf with Reef kite surfers who were awesome! My husband loved the kite surfing-highly recommends it.
Overall an amazing place and we would definitely love to go back.

Date of stay: December 2020
Trip type: Travelled with family
Thank richtan11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Neptune Sales, Sales at Neptune Paradise Beach Resort & Spa, responded to this reviewResponded 18 January 2021

Dear valuable Guest,
Sunny greetings from Neptune Hotels.
Thank you for your open feedback.
As a part of the leisure hotel industry, we are dependent on our customers' opinions.
Many thanks for letting us know your experiences.
We look very much forward to welcome you again in one of our Beach Resorts or Safari Lodges.
Yours faithfully,
The Neptune Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 December 2020

i enjoyed my stay...lovely beach, good food and very supportive staff. I would really recommend it. Beautiful rooms, good service, beautiful pools and beautiful beach. Good food. The facilities were top notch, I recommend them anytime

Date of stay: November 2020
Thank X9010FXangie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Neptune Sales, Sales at Neptune Paradise Beach Resort & Spa, responded to this reviewResponded 25 December 2020

Dear valuable Guest,
Sunny greetings from Neptune Hotels.
Thank you for your open feedback.
As a part of the leisure hotel industry, we are dependent on our customers' opinions.
We are grateful for their interest and for their sharing suggestions for improvement with us.
Many thanks for letting us know your experiences. We have forwarded your correspondence to the relevant departments.
We look very much forward to welcome you again in one of our Beach Resorts or Safari Lodges.
Yours faithfully,
The Neptune Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews